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JV

Johan V

Active since Aug 2015

3

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3 reviews

3 months ago

Bad experience after repair

I bought a Bennet Read kettle from Game Potchefstroom on August 2025. In February 2026 the switch failed and I took it in for repair. It was sent to TEVO and according to the repair report they replaced the lid, steam shutoff mechanism and element. Since the the kettle was returned, it gives of a strong and unusual (synthetic/plastic) smell when the water starts boiling and a similar taste carries over into the boiled water. I returned the kettle twice, but TEVO claim that they do not smell or taste anything and refuse to attend to the problem. The result is that I now have a kettle that I cannot use, because whatever causes the smell and taste is most probably carcinogenic.

1 reply

120 months ago

Excellence service at GAME Potchefstroom

<p>I would like to share the excellence service I recently recieved from the GAME branch in Potchefstroom.</p> <p> </p> <p>The shop manager, Frans Gagiano with the regional manager Johan Bosch (as well as their assistant Patrick) went out of their way to obtain a ceramic filter cartridge for a water filter unit I bought from the store a few years ago.</p> <p> </p> <p>I was also told that these filter cartridges will be kept as stock items at GAME stores in future, as these cartridges are in fact consumables.</p> <p> </p> <p>Keep up the good work!</p>

1 reply

MTN South Africa

134 months ago

Overcharged

I migrated during Nov '14 to a Mychoice200 package at R229pm, which include air time, data and SMS bundle as per MTN brochure.<br> <br> On the Dec '14 invoice I noticed:<br> Although there was approx. R2500 airtime available on the old contract (which I forfeited), MTN charged me for the last call I made before migration.<br> Secondly, the amount charged to the new package was R270.00pm plus a the promo service fee of R19.00. <br> <br> I submitted a query to MTN Customerservices on 29 Dec' 14 and since then, have sent numerous reminders. The manager at the local MTN store, where I migrated, also forwarded the queries to her regional management (apparently I was not the only customer with this problem).<br> <br> In the past I usually received a reply 7-14 days after my query, starting with something like \We apologise for the delayed response..."and ending with \"" We thank you for your patience... we will strive for speedy resolution...\"" I have however not received any feedback since my last query on 21 July 2015.<br> <br> On top of the unresolved queries MTN increase the contract value without notification in May '15.<br> <br> I am a MTN contract customer since June '98 and have never been in arrears on my account.<br> """

2 replies

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2 Star

1 (33.3%)

1 Star

1 (33.3%)

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