VS
Vijen S
Active since Aug 2015
3
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3 reviews63 months ago
Be careful of buying a BMW X3. We've experience two factory defects with one requiring a second repair.
We bought a new BMW X3 20xDrive from BMW Northcliff end of October 2020. Immediately after leaving the showroom floor, the aircon and driver side boot switch did not work. BMW Northcliff booked the car in the next week to repair both under the motor plan and it had to be booked in again the following week to have the aircon repaired again. There are remnants of the boot switch repair on the driver door (the leather was perforated when it was removed). I asked BMW to replace the car given that it was defective before we purchased it however they claimed that according to the CPA, they had a right to repair the car. I asked for reference to that right in the CPA to which they said that they cannot share internal documents however it is in the CPA and I am welcome to find it. I referred to the CPA and found sections 55 and 56 confirming that they should have replaced the vehicle however they refused to accept that insisting their right to repair the vehicle is in the CPA and reference that part of the CPA is internal to BMW. This was after 2 months of engagement with their customer care department. Be careful of buying a new X3, BMW Northcliff shared other defective issues raised by customers, some of which relating to safety. They shared that for one customer, the gearbox kept reverting to neutral while driving and another customer complained that the SOS button did not work. There are many options on the market so don't be swayed by BMW's reputation for quality and luxury because it appears that they're dropping the ball these days. Plus their disregard for customer experience is evident.
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76 months ago
Beware of takealot.com scheme to get out of return policy! No collection and returns set to concluded to avoid refund of larger purchases.
Poor return service. Waiting since 9 Jan for a collection. Courier does not show up and the return is set as concluded after a day or two so I am unable to log another return on the same order even though it was not collected. Called the call center multiple times and they say it's due to their 3rd party courier. This has happened a few times and it seems they takealot has no control because they informed me three times over email yesterday that a collection is booked but it did not take place. Collects via bikes have been efficient however this is a larger product requiring a vehicle and they have been messing me around. Could be that they want me to keep the item?
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130 months ago
Theft of personal item during vehicle service
There was a personal item stolen from my vehicle at the Honda Centurion service center. I called and reported it to the manager (Gerhard) who asked to send him an email. I sent an email which he did not respond to. I sent a follow up email adding the service manager Theunis and still did not receive a response. I even sent a query on the Honda SA website with no response. I've purchase two vehicles from the that dealership since 2010 and have since lost faith in the brand. I will not purchase another Honda. I plan on trading in my vehicle at another dealership.
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