NH
Nicole H
Active since Aug 2015
4
Reviews
0
Industries
Reviews
4 reviews29 months ago
MTN Customer Service at Ballito Branches and SIM swap problems
Hi. I have been trying since last week (5 Dec 2023) to try and find out what went wrong with my prepaid SIM card. Firstly, my original sim stopped working. I was told that if I didn't make a call from my sim, which I have had for 7 years, it would be deactivated even though I had loaded 10 gigabytes on there and had been using it the week before. I was told to call 135, but I had no success in speaking to an agent as there was no option to chat with an agent on this pathetic IVR. 135 just provides self-service options to chat with an agent. I got told to call 083 135/136 and still no option to chat to an agent. I sent a message via Facebook to both MTN branches in Ballito as well as MTN South Africa. While I was waiting I called the branches in Ballito several times, no answer, even today 11 December 2023 I have not had any feedback from the branches. I was helped via the Facebook message feature on Thursday 7 Dec 2023 and was told that I would need to go to the branch. I went on Friday and out of 5 people only 1 person was able to assist me. Eventually, he assisted me, but he was so grumpy and unfriendly I just kept quiet. Eventually, he said the sim swap was successful and that I had to wait 24 hours. It's now Monday (11 Dec 2023) and still no change. Truth be told, I feel that the 2 branches in Ballito do not know what customer service is. I tried again to get in touch with the customer care centre 135, 083 135. I have previous experience with both the MTN branches where I have been trying since June 25 to do a sim swap. Firstly the Ballito Junction MTN branch is terrible with customer service, eventually, when I got helped by a lady, the sim swap was requested then I was told that I must keep the sim out and phone off until 6 pm or early morning. The next day I switched it on and nothing. On the 26th I went back to the store and another lady looked at the sim status, said I must now keep it off for 2 hours and sent a please call me at my number and it will show me if it is working. If not, then switch it off for another 2 hours. On Monday and Tuesday, I called the Customer Care line, and they told me that they had activated it but it has been escalated to a supervisor for approval. I was also informed to keep the phone on and not use it. I comp****. Wednesday arrives and get told that the Monday and Tuesday calls were not even logged. From Wednesday to Friday, I tried again until I got told I needed to buy a new SIM card. On Saturday I bought a sim card and called around 16h30. I was told the sim was activated and that I had to wait 24 hours with the phone on, it was escalated to the supervisor again for approval. Come Monday the 3rd I am still waiting for the supervisor to approve, have called 4 times today and every time I get told an email has been sent to the supervisor to approve. At 19h54, still not approved. I do not know what to do. Why is it so difficult to get the sim swap done? I am so frustrated. I just gave up today, no help again so I will go over to Telkom. MTN, remember where you started, yes I may not make a dent in your billions, however, things are changing fast. I am disappointed and I am sure no action will be taken to the Ballito branches I went to for help. To walk into a shop with a poor level of service offered, and a lack of friendliness and understanding you then need to visit some other cellular shops to see what you can learn. I am positive this complaint will be shrugged off.
0 replies
38 months ago
BioTrim Labs is a scam
I should have checked the reviews before ordering, I placed an order on 28 November 2022 and still have not received it (16 February 2022). I keep on getting apologies but nothing comes. I'm so angry.
0 replies
66 months ago
First For Women Claim process
I had an accident with my car in June 2020. FFW approved the repairs, they assessed the damages to my vehicle via an App provided to me where I then upload photos. The claim was eventually approved. With the Covid pandemic, finances became tough as I had to help family out and am still helping. So, I emailed the FFW that I will need to cancel my claim because of the funds and also asked that if I get my car eventually fixed, would they reassess to update my profile. I emailed the 19th October to inform them, they acknowledged the email, but no comeback, emailed again the week thereafter, it was acknowledged, but no comeback. I went on the website and informed them in the enquiry section on my profile page where you see summary of your claims. No response. Another panel beater, Kenny’s Spray-painting and Panel beating, approached me and said he could assist. I informed him that I am not able to pay all at once and he said I could pay him off and so my car went in the 22nd October. I eventually called FFW on the 27th October 2020, spoke to Nolan to inform him that I have requested the claim be cancelled an if they could contact Renew Panel beaters to cancel as well. He then informed me that I can have the claim paid out and have the vehicle repaired. When I heard this, I was excited because I could then pay Kenny and also repair my other dents. The very next day I get a message from FFW to say an assessor will make contact to reassess the vehicle, I call FFW and requested clarification. The assessor came out the 29th October, I informed him on the phone that the car was at the panel beaters already but he can assess the vehicle there. I informed him that I had emailed FFW on the 19th, the week thereafter and via there website with no response informing them that I need to cancel the claim due to financial constraints. This was explained to him. He went to assess the vehicle, said it is already fully repaired, informed him that the vehicle was there from the 23rd and that I had discussed this with him on the phone. I asked what happens now. He said that in his report he would state there and that he would use the photos I had uploaded. On Monday I get a call from the Claims Agent Monica Mahlomotje to say the assessor had quoted R16000.00 to repair the car. Nolan informed me that the original quote was R56000.00, and I had seen a quote for R98000.00 on my profile. Monica said that the assessor said the car was almost repaired. I said but I had already informed FFW from the 19th to cancel my claim, she said the assessor will contact me. To date I have not received a call. I now get an email from Monica with forms to have the claim paid out. The amount to be paid out is now R12400.00. I subsequently emailed Monica back to ask what process is if I want to dispute the assessor’s evaluation and also if I could have a copy of the assessors evaluation, the assessment process and also of the original quotes. In fact this is the second lot of emails where i have requested information. I am angry with the process followed, the outcome and the service. Its now the 15th of November. Perhaps i should seek legal advise. To drop from R56000.00 to R16000.00 minus R3600 excess shows me that there is a problem with FFW system.
56 replies
130 months ago
cleanliness
I went inside at around 10 am to get some food. The cleanliness of the eating area was of a terrible standard. The floor did not look clean tables not properly wiped down and then the state of the toilets was disgusting. It was overall disappointing and I will think next time when I am looking to get some KFC. Not great.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)