DM
David M
Active since Aug 2015
9
Reviews
0
Industries
Reviews
9 reviews60 months ago
Netflix (South Africa) is trashware!!
Netflix (South Africa) is the worst Internet site I have every tried to use in my 30 years of experience. The login process takes forever (up to 30 minutes) and usually ends with "site not available." Navigation is extremely awkward and slow. The few movies that I have been able to watch were fine, but I certainly can't waste my time just trying and often failing to get to a movie to watch. (I am not using a VPN but we have a fibre connection.)
0 replies
62 months ago
Indwe Has Been Very Helpful
I have had two positive experiences with Indwe. in Feb 2019, I had a tiny propane stove explode in the kitchen. We had over R 80,000 damage and the repairs arranged by Indwe went reasonably quickly. The work was quite satisfactory. In Feb 2021, we had to replace a failed geyser. The work was done quickly but there was a problem with low water pressure . Ndumiso was very helpful in getting it the plumber to return and correct the problem.
56 replies
64 months ago
Where is My OTP???
It's too bad there is not a ZERO star rating available for this organization. I have repeatedly tried to purchase an item online and Discovery has failed to send OTPs they require to "authenticate" the transaction. I wait and wait for a for an OTP and none is forthcoming, even after repeated requests. Of course, my purchase failed to go through for an item I need now. This just adds to the terrible experiences I have had with this BANK(?)
0 replies
69 months ago
No FNB Credit Card for Permanent Residents
We are Americans who retired here 15 years ago and have enjoyed living in this country. We have had a Discovery credit card for most all that time with no problems at all. With the issues at Discovery Bank , I made application to FNB for their credit card at the end of July sending all my details and financial data. I received an email from them telling me there was a missing document , "proof of income." I had sent them proof of our income, but apparently they refuse to accept it because it's from the USA. My wife and I own our 3 bedroom home (fully paid for), our car, etc., so that we have no debts in South Africa or in the US. Our pensions are sufficient for us to live very comfortably here in a secure estate in Somerset West. I explained all this to them in a followup email 2 weeks ago and they didn't even reply. I even suggested that a card with R 10,000 limit or less would be fine. They still have not agree to issue me any level of card.
53 replies
69 months ago
Miserable Customer Software and Support
I have used a Discovery credit card for 15 years with no problems. Now I am asked to convert to Discovery Bank card. My experience with the website and the app has been terrible. And customer service has been even worse. I went through all the hoops to get a credit card which I have in my hands. After all that, I have to activate my card which I know how to do on the website but, after successfully logging in, the activation process fails every time. I have spend much time on the phone trying to get this resolved with no success. Then I tried the app on my tablet, and it won't even let me log in with the same ID and password!! I am sure, during all my years in managing information technology, I have never encountered an organization with such high objectives that is failing so miserably in the simple elements of good business.
159 replies
70 months ago
Fifteen Years of Great Service
I have banked with Capitec for over 15 years. There service has been impeccable and the returns on my saving are good also. The only complaint I have is that their ATM machine are out of service more than I would like.
53 replies
70 months ago
Technical Support is Hiding
I wanted to obtain a credit card from this bank. Their on-line application is a bit quirky, but I persisted except for one request. They wanted my residential address and sent me to a google map. I put in my address and couldn't get off that page despite repeated tries and even using different computers. As a prospective new customer and a person with significant computer training, I expected to be able to get immediate technical help to solve the problem. I called "Technical Support" and reached the department that handles lost and stolen cards. I asked them for the number of technical support and they transferred to another bad number. And so it went on and on and on. I was never able to reach anyone who was able to help. I now ask myself why I want to deal with this bank at all.
53 replies
71 months ago
Excellent Customer Service & Repairs
We have usd 24seven/plumbing/electrical for several years now. Their customer service and plumbing/electrical work are exceptional. Emergency and routine repairs are both taken care of in a timely fashion at reasonable prices. I am so glad that we have engaged with their services after previous disappointments with others.
0 replies
130 months ago
Med Express System Stinks
Med Express needs to have their system of order taking and delivery revised. The rules are not clearly explained to the customer and are extremely cumbersome compared to dealing with Dis-chem. Incorrect product is delivered and others are left out of the order. At minimum, the rules need to be clearly spelled out in writing.
75 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
5 (55.55555555555556%)