KC
Kevin C
Active since Aug 2015
8
Reviews
0
Industries
Reviews
8 reviews48 months ago
Extremely Lousy Store Assistants
Yesterday I visited the Eden Meander branch in George after checking out their website for what I was looking for. I took the old towel bracket with me to show what I was looking for. The first assistant, young male, took me through a few isles in search for said item. He them asked another colleague who directed him to the other side of the store, and with me following. Passing by the info kiosk the young assistant asked a young female assistant who's department we are going to, if she has knowledge of the bracket and its availability. She immediately said that they were out of stock, on which I left the store. I went outside to go online again searching for for the same towel bracket on the Builders Warehouse website, and the called in asking to speak to the manager who wasn't available. After close to 5 minutes I eventually got hold of Dora, the deputy manager. I explained to her my experience, and she put me on to Jo-neil, a young man who went out of his way to help me. I sent him a picture via WhatsApp, still from outside the store, cos I could feel myself get uneasy about all that happening. It took Jo-Neil but a few minutes to reply to my message with the brackets that WAS AVAILABLE FOR IN STORE. I asked to meet him at the Info Kiosk in a few minutes, and he surely was there waiting to meet me. In the time it took me from the parking area to the Info Kiosk, Jo-Neil had gone that extra mile and sought to find a lower priced alternative. I thanked him for going to the extra mile and that he must keep it up... As for myself, I started to totally lose it and went on a verbal feast showing my disgust with the two other assistants who failed dismally in what ever they did to f**k up the company's name... I paid and left after my extremely loud verbal foul mouth ranting... You see, whilst approaching the Info Kiosk the second time I had this feeling of déjavu... Cos a few weeks before that I was looking to by a Big Jim 2 in 1 70cm Toolbox, which I also saw on their website. I meticulously took down al the details and screenshots. I then called the store to enquire about said toolbox. Then I was put through from pillar to post again irritating the **** out of me... I eventually got through to someone who was "willing to assist"...only to return to the phone to tell me the don't have stock. A few days after that phone call, I was in that vicinity and decided to pop in there to buy contact and chain... Still shopping for a nice toolbox, I walked over to that department to see if they had another toolbox I might like. I dumbstruck when I turned the corner looking right at the 70cm Big Jim 2 in 1 Toolbox that I had my eye on. I immediately asked the first assistant working close by about them, when these toolboxes arrived seeing that I called a few days back and was told that they didn't have any stock. He then told me that he works in that section and they've never had stock issues on said toolbox. I couldn't believe that the lazy ass mentality of some assistants, not all of them, but play into the hands of poor sales figures.
0 replies
56 months ago
Hendler & Heart where are you hiding...
We left a message last Saturday for them to get on Monday regarding their Tefal Non-stick Pans. Monday came and went till yesterday when "someone" working with their FB marketing I guess, sent me a text on Messenger: Hi Kevin, please can I ask you to send an email to prisantha@hendler.co.za? Thanks We did send this person an email yet we are still ignored, only to find out that we are not the only ones battling to get hold of the Tefal division at Hendler & Heart. It seems everyone wants to know about the peeling Non-stick on their Tefal pans for which we can't get answers
0 replies
120 months ago
Dirty Chickens
<p>This is a quick email to complain about their "dirty fresh chickens" I'm using the term dirty cos they weren't cleaned properly like we'd expect all Woolworths' fresh food to be cleaned. They were still impaled with lots of feather shafts and the oil gland on the their backsides were still intact. The amount of loose skin and fat(not trimmed) just to ad to the weight of the bird was aweful. How Gross! ! ! ! ! ! ! Sis man! ! ! ! ! ! ! ! ! R400 worth of chickens on a long weekend break into the dustbin. Again yesterday I bought a whole chicken that was pre-spiced and already in an oven bag. Because it looked so nice, I fell for it again and was shocked again at the very same "flaws" as with the other fresh birds mentioned earlier.</p> <p>What's happened to to hight Quality Goods that Woolworths are known for...? Or has this become the norm in all their stores... </p>
0 replies
124 months ago
EDGARS CLUB VIP CONCIERGE Call Centre SUCK! ! ! !
Hi<br> <br> This is the forth day (work week days) that I've been battling to get through to an agent at the call centre of EDGARS CLUB VIP CONCIERGE. <br> <br> I must have used up more than R180.00 in airtime while waiting for a so called agent to pick up. Then their phone just cuts me off and I have to dial again and listen again to that boring telephone guide.<br> <br> They just never pick up. I know they're close over weekends but jirre, to not pick up their phone between 08h00 and 17h00 is really and truly poor service.<br> <br> Once an road side service agent picked up wanting to help me. Hoe de donner did the call came out by him. Then he politely asks if he can be of assistance. Keep to the roadside boet.<br> <br> When will Edgars ever learn from their mistakes...?<br> <br> Can the management of that department please get off their asses and stop playing around on facebook to help paying customers.<br> <br> Then they have the nerve to say on their website: \ Simply call us on 0861 000 611\"<br> <br> It's not that simple if your bloody agents don't pick their phones, is it...? "
75 replies
127 months ago
Company Negligence and Bad Attitude of Staff
I handed in my Nokia Lumia 1020 on 25 Sept 2015 at TTS Group, in the Kloppers building in George. The service rep, Keenan, only had to fix or replace the power button that was acting up. He then went and damaged the screen and motherboard of the unit I was told. <br> I told him that I was not going to pay for those damages other than the power button. H continued battling with the unit and then just left the company and quit. My phone he left in pieces. <br> In comes the manager Carl. He also gave it a shot for a few days and later just ignored my calls and messages to find out the status of my phone.<br> A new receptionist, Kim, with a very-very bad attitude was appointed there after Keenan left. She obviously didn't know about Keenan nor about the damages he's done to my phone. Every time I call to find out about my phone her attitude becomes worse. A person like her does not belong upfront handling customers. She clearly sucks at doing that... <br> The last time I chatted with Carl was a week and a half ago when he sent the phone to his CEO in PE. No feedback since.<br> Instead, their receptionist, Kim, throws the phone in my face every time I call and Carl never returns my calls...<br> TTS 4m HELL...
0 replies
129 months ago
Club Magazine
For many years I've been shopping at Edgars getting my monthly club magazine via the mail. Lately you get sent a sms informing you to pick up your magazine at a store near you. This I did not sign for cos now I have to make a special drive to a store and stand in a long line of frustrated customers just to get my magazine. <br> I pay a good money to be a member of your so called club and I expect to receive my club magazine as per normal post and not drive to fetch it.<br> Why am I paying money as a club member for if I cannot enjoy the perks thereof...?<br> I've also called numerous times as well as typed a complaint on that little computer thingy in store (what a joke) nobody got back to me, and it's been more than two months already.
75 replies
130 months ago
Vegetable Department
For quite some time now we've come to notice the empty shelves or NO STOCK at the vegetable section of the Knysna Road branch of Pick 'n Pay. Yesterday in particular it looked like a scene of a store in a poverty stricken country where customers bought everything in sight, but it was actually empty because of that store not being supplied properly...<br> We now have to go shop at the stores of the opposition which are stocked up to the brim... We also heard not so long ago that staff in the veg dept no-longer place orders and that it's done by another team who does not even sit foot in that store or see the empty shelves or poor veg stock levels.<br> Over many years of shopping at PnP we've become accustom to getting all our veg and fresh herbs from that store... NO MORE, cos the fat cats think they know better...<br> We are taking our business elsewhere where our money counts and our complaints are listened to and dealt with expeditiously...<br> The veggies aren't our only complaint regarding that store... Many complaints and or queries have fallen on deaf ears of management... <br> We're putting this on Hellopeter cos PnP needs to tell us the customers whether it's about good service or profit
75 replies
130 months ago
Noisy Expensive Serta Electra Queen Size Bed
In January I reported to Linda at their York street branch in George about the noises, which she promised the bed will not give before I bought it, the base and bed makes. She remembered the sale all to well cos they even sold me very funky smelling expensive cushions which I also returned.<br> Somebody had to come out to my place to inspect the bed. I did get a Ref No 30 50 723 in February, and that's all.<br> I have been told all kinds of lies by her, cos nothing has materialised since January. I did get a call at some stage from a Marianna at their \head office"but she was soon transferred to Durban and no one took over my complaint. There was also a Venesh"
75 replies
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5 (62.5%)
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3 (37.5%)