DT
Daniel T
Active since Aug 2015
4
Reviews
0
Industries
Reviews
4 reviews66 months ago
Virgin Active Webadmin Service Complaint
I sent the following email to webadmin@virginactive.co.za on 3 June 2020: "As part of a promotion when I joined Virgin Active in November 2019 using Discovery Vitality I was promised to receive a R1500 Woolworths voucher by Karabo Mthombeni at the Virgin Active in Roodepoort. I was told I will receive the voucher in January 2020. When I did not receive the voucher I asked Karabo Mthombeni again and he told me to be patient they will send it to me. In February 2020 I again asked about the voucher and again I was told to wait it will be sent. When I asked about the voucher in March 2020 I was told that the vouchers are no longer being given and that I must contact the head office to find out why I have not received it. This was the first time I was told to contact head office. I then contacted head office and they told me that they will lodge my complaint. Until this day I have not received any feedback regarding the matter. " To which Tasneem from webadmin replied the following on 6 June 2020: "Thanks for getting in touch with us. Due to the lock down our clubs are close and we're unable to look into this matter. I have sent your enquiry through to te club manager to follow up once the club has open." On 1 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, Have you looked into the matter yet?" On 29 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, It has now been over a month and I still have not had a reply from you. Please treat this as a matter of urgency." And lastly, on 2 October 2020 I sent the following email to webadmin to which I got no repsonse: "This is your last chance to reply. You cannot give me a single reply in more than a month. It is extremely unprofessional. If you do not reply by Monday I will be reporting your entire department. Never in my life have I experienced such poor customer service." It just shows me that the whole department is not being overseen by anyone and that terrible service and blatant disregard of client complaints happens on a regular basis. No repercussions whatsoever.
0 replies
66 months ago
Virgin Active WebAdmin Service Complaint
I sent the following email to webadmin@virginactive.co.za on 3 June 2020: "As part of a promotion when I joined Virgin Active in November 2019 using Discovery Vitality I was promised to receive a R1500 Woolworths voucher by Karabo Mthombeni at the Virgin Active in Roodepoort. I was told I will receive the voucher in January 2020. When I did not receive the voucher I asked Karabo Mthombeni again and he told me to be patient they will send it to me. In February 2020 I again asked about the voucher and again I was told to wait it will be sent. When I asked about the voucher in March 2020 I was told that the vouchers are no longer being given and that I must contact the head office to find out why I have not received it. This was the first time I was told to contact head office. I then contacted head office and they told me that they will lodge my complaint. Until this day I have not received any feedback regarding the matter. " To which Tasneem from webadmin replied the following on 6 June 2020: "Thanks for getting in touch with us. Due to the lock down our clubs are close and we're unable to look into this matter. I have sent your enquiry through to te club manager to follow up once the club has open." On 1 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, Have you looked into the matter yet?" On 29 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, It has now been over a month and I still have not had a reply from you. Please treat this as a matter of urgency." And lastly, on 2 October 2020 I sent the following email to webadmin to which I got no repsonse: "This is your last chance to reply. You cannot give me a single reply in more than a month. It is extremely unprofessional. If you do not reply by Monday I will be reporting your entire department. Never in my life have I experienced such poor customer service." It just shows me that the whole department is not being overseen by anyone and that terrible service and blatant disregard of client complaints happens on a regular basis. No repercussions whatsoever.
0 replies
88 months ago
Vodacom Tygervalley - 6 weeks Screen Repair Disaster
I took my iPhone 8 in for repairs to the Vodacom Tygervalley branch on 27 or 28 November 2018. I asked for a quote that I can forward to my insurance. I had to repeatedly ask for it. I went back to the shop on 15 December 2018, where they informed me the phone had been fixed long before 15 December 2018, but they never communicated the information to me. I find it extremely unprofessional. I got the phone back and paid for the fixing of the phone in full that same day. (R4600) On 17 December 2018 I returned the phone to Vodacom Tygervalley branch since the motion sensor was not working. They determined that the Quality Check was not performed properly by the repair shop, and effectively it was not performed by them either. If it was a patient at a hospital, the doctor and/or nurse would have been sued for malpractice, for discharging a patient that is still sick. I informed them that I am going on holiday and need the phone by 19 December, or alternatively they can provide me with a new phone, since it is their fault that the process is being delayed. Neville Kelly the store manager said that they will try their best, and refused to give me a new phone. Instead he provided me with a loan phone which is an iPhone 5. This loan phone does not have insurance cover. They told me if I lose the phone or damage it in any way I have to pay R5500. On 18 December I received a SMS that stated the job will be fixed in 2-3 days. I had to constantly phone Neville Kelly to get updates on the status of the repair. Neville Kelly constantly told me that he will phone me back, but he never did. I had to phone him again and again. I spent countless hours following up since he cannot do his job. Needless to say, my phone was not fixed before I went on holiday. I told them that they should mark the job as urgent and it must be fixed before 28 December 2018, since I will be back in Cape Town, before I go to Windhoek. Neville Kelly promised me that this will be done on my return. Upon my return my iPhone 8 was not fixed, and I asked the store for a new phone. Again they refused. On 7 January 2019, I received a SMS that said that my iPhone 8 is still being repaired. It has now been more than 6 weeks of which they had 28 working days and they still have not fixed my phone. Never in my life have I experienced such unprofessional service, and lack of insuring customer satisfaction. When I told Neville Kelly that I am going to the newspapers he said I should go ahead. Vodacom in general provides satisfactory service, but this particular store is substandard due to the store manager's arrogance, lack of professionalism, and general poor management. Consequently I was not able to make use of a phone for a large part of the holiday since the loan phone they gave me was not insured, and I was scared it might get damaged, lost, or stolen. I also was not able to take quality photos on my holiday.
0 replies
130 months ago
Promised a $1 fare, and broke the promise
I went on the [URL Removed] website on 1 August 2015 from early that morning waiting for the countdown to end and there birthday special to start. The servers failed due to an overload. I then reported the error and tried to phone the call centre repeatedly. The birthday special was restarted a few times between 11h00 and 13h00 and I kept on trying in this time until I eventually almost completed my booking completely at the $1 fare, but received another error that kept me from completing the booking, and I reported the error again. I kept on trying until just after 14h00 on 1 August 2015. I couldn't complete the booking, and received a message from a support staff member on the official facebook page stating that I will still be able to get the $1 fare. DIRECT QUOTE (I HAVE A SCREENSHOT AS PROOF): \HI
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)