MG
Martin G
Active since Aug 2015
6
Reviews
0
Industries
Reviews
6 reviews23 months ago
The happy ending.
I need to thank Jerome for all his assistance! Everything from the ordering process to helping me with the return process. Jerome has always been clear and to the point. Here is my experience. After purchasing a printer (s1 plus) that landed up having a fault on the Y axes, i immediately contact 3d store back in my first 7 days had the printer returned for inspection and repair. The repairs are undertaken by the supplier not 3d store and after receiving the printer back i found i was still running into the same problem. Jerome explained the process we needed to follow and we had the printer sent back to the supplier. after supplying all the reverent information my printer was refunded and i have since ordered the K1 max instead from 3d store again. My point to the review is, sometimes things dont go to plan, it can happen. But it sure is awesome working with people that want to help. Thank you Jerome and everyone at 3D store.
0 replies
78 months ago
This must be the most anti consumer practice iv ever head of. Just amazing.
So i dont care if they resolve this issue, i still dont recommend them after this joke of a mess. I have not been able to connect to the internet at all using my Supersonic LTE for over 4 days. and the response i get from them is that the sim was used in a a non proofed device ????????? WHAAT ! you telling me that i give you money but your not happy i put MY sim in MY Phone so you block it ???? this must be the most insane **** iv ever herd. i thought after my last complaint hey they responded quickly and seemed to help me but after this, No i do not at all recommend this company. As to how long it will take for them to unblock this sim is yet to be seen shucks thats if they ever unblock it.
210 replies
79 months ago
If they cant help they will just drop the phone in your ear...
Iv had there LTE for about a month and a half now there is still no way to monitor your data usage. not a great start guys. Quick background to my usage i use RAIN from 11pm to 6pm the next day as my main way of connecting i only use Supersonic from 6 to 11 when rain is not uncapped. So the last 3 days iv had no connection with supersonic last night i thought let me test the midnight data something iv never used before with them, but still no connection at all . this morning 26th/10/2019 8:30am i phoned through to find out about my data usage and why i am not able to connect with either daytime or night time data it took the consultant almost 15min just to tell me my day time data is finished ok, but what about midnight data something i have never used before why is that not working ? and then he dropped the call on me !!!!! really is that the only solution you guys have if you cant answer my question. **** if i am out of data at least try sell me on a bigger package or tell me how i can top up anything is better than freaking dropping the phone in my ear. if they can contact me back and actually try assist me i would update this post but until then its a 1 star from me. i do not recommend this isp.
210 replies
94 months ago
WARNING! Stay away from uncapped HOME packages. and my experience there after.
To anyone on the Afrihost network , i highly recommend staying away from the Uncapped Home packages on all ADSL/VDSL Networks completely. (Introduction to what i do with my internet first, I live stream to Twitch.tv this is how i make my living and rely on a strong upload speed that needs to be consistent, Fibre is unfortunately not available to me as of yet, i have had really bad connection issues to the EU server recently and thought a higher bandwidth would help , because princess were the same i decided to move from premium 20Mbps to home 40Mbps just to test if that would help before upgrading to Premium 40Mbps ) When moving from a 20Mbps premium VDSL Line to a Home VDSL package I was informed that SHAPING would only occur after i hit the limit of 250gig and only if the network was under heavy strain... However this was not the case in less than 10 hours i was THROTTLED from my 40Mbps line down to only 1.3Mbps , also note that in this time i had NOT hit the 250 gig limit. I understand that the home package is not meant for heavy internet users like myself and i did the swap jut to see if the higher bandwidth would help with my live streaming to twitch.tv before moving up to the premium package of 40mbps . but i never expected to be fully Throttled after such a short period of time and by so much, rendering my internet completely useless. Also misleading was a understatement, as they never used the word throttled and kept referring to it as shaping before i activated this service that was very much incorrect, as my entire connection was slowed down to a point where i could hardly open up the main web page to Afrihost itself (Note : Shaping reduces the speed of things like downloads only while throttling reduces the speed of EVERYTHING not just downloads. ) So over all , i feel i was lied to by a company i have supported for many years. and am very disappointed in there network. I have already signed up with a new isp (on 20Mbps VDSL) and already the connection quality to the server i am connecting to has improved. telling me it was never a bandwidth issue but more of a connection quality issue from AfriHost's side themselves. one last note a 250gig limit on a 40mbps VDSL Line for the home users is a bit of a joke guys.
0 replies
98 months ago
generally friendly staff but cannot recommend this company.
generally the staff at Afihost is very friendly however it has been 16 days since the last time i was able to utilize the service as there is absolutely no internet connectivity. Now i have been on the phone with Afrihost almost every day from the 15th of March trying to resolve this issue but to no success. i have had multiple fault reference numbers opened and they just get closed 2 days later with there lines department insisting that everything is working ... every time i call Afrihost no one seems to know what to do to fix this problem and they just have me repeating the same procedure, switch this off switch this one reset that reset this. So with this experience and ongoing pain trying to get internet reconnected i simply cannot recommend this company as it seems they are not interested in really trying to fix the problem. A side note, im still paying for a service they are not delivering to me... i will update this review as soon as there has been more progress to the situation.
0 replies
129 months ago
Cancellation of account.
On July 2nd i phoned through to Mweb to place my 30days notification for cancellation, i was asked to send an email and was told by the consultant that the cancellation will take place end of August.<br> This has how ever not been the case, i have sent multiple emails through the mouth for conformation but with no response. After phoning through multiple times in the last week of August i was asked again to send through MORE Emails with screen shots proving that i did send the original emails......this was to be sent to Wayne who has been dealing with this matter.<br> On my profile the it now shows it WILL be canceled but only in 1st OCTOBER! this means im paying another R900 .After more phone calls to mweb all they keep telling me is that this has been referred to investigations also they are unable to give me an ETA as to when they will get back to me. nothing seems to be progressing and every time i call they just keep passing it on to the next guy with no real progress.perhaps if they just pull the DAMN PHONE CALL FROM JULY 2ND you will see i phoned in ! if they cant do so I surely can as all my phone calls are also recorded! I would like them to refund the R900 and cancel the acc now.
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)