JB
Jason B
Active since Sep 2015
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
Telkom unfair treatment
I opened a new Telkom Mobile contract in December 2025 and was clearly informed that my first payment would only be due at the end of January 2026. I made the January payment in full and on time, and I have proof of payment. Despite this, Telkom is now: Reflecting that I owe two months’ fees on the Telkom app Sending repeated payment demands Already adding what appears to be February’s fee, making it look like my account is in arrears when it is not This is extremely frustrating, especially on a brand-new contract where billing should be straightforward. I have done my part by paying as agreed, yet I am being treated like a non-paying customer.
0 replies
3 months ago
ABSA accepted full and final settlement payment and is now demanding more money
ABSA provided a settlement quote, which I accepted and paid in full. This payment was made in good faith, based on the clear understanding that it constituted a full and final settlement of the account. I am in possession of proof of payment confirming that the settlement amount was paid. Despite this, ABSA has now issued a new settlement quote and is demanding additional payment after the original settlement was already paid. This is unacceptable. A settlement agreement cannot be altered or replaced after payment has been made. Issuing a second settlement quote after accepting payment undermines the purpose of a settlement, causes unnecessary distress, and reflects poor governance and internal controls.
56 replies
6 months ago
Incomplete Discovery Vitality Baby Bag – Very Disappointing
We recently received our Discovery Vitality Baby Bag, but were very disappointed to find that it was not complete and did not include all the items that were advertised and promised. We were looking forward to this benefit, as it’s something Discovery promotes as a special part of the Vitality Baby experience. Unfortunately, the bag we received was missing several key items, and this has left us feeling let down and frustrated, especially considering the high standards Discovery claims to uphold. We would appreciate it if Discovery could review this matter urgently, confirm what was meant to be included, and send the missing items so that we can enjoy the full benefit as originally advertised.
212 replies
6 months ago
Ongoing Harassment After Contract Cancellation
We have a month-to-month contract with Virgin Active which was cancelled over two months ago. We confirmed directly with the club that there was no outstanding balance, and that the account was closed. Despite this, we continue to receive constant monthly messages, calls, and emails demanding payment for an account that should no longer exist. This is becoming harassment, and it’s extremely frustrating to deal with after already following all the correct procedures. We request that Virgin Active immediately stop all billing and collection attempts, confirm in writing that the account is closed, and remove any incorrect amounts or negative reports linked to this membership. This is not the level of service one expects from a company of this size.
0 replies
7 months ago
Finchoice is the wrong choice
Finchoice have not correctly credited my account in August and continue to charge me unfairly after an agreement was reached
106 replies
8 months ago
Not receiving credit card statements despite regular payments for over a year
I’ve been faithfully paying into my Absa credit card account every month for the past year, yet I have not received a single statement—neither electronically nor via post. This has made it nearly impossible to track my payments, verify charges, or manage my account effectively. I depend on these statements to reconcile my budget, check for unauthorized transactions, and ensure I'm not accruing unjust fees.
53 replies
8 months ago
ABSA does not honour their commitments and punishes clients
For 3 years, I’ve been trying to get help from ABSA Bank regarding my personal loan and credit card—both of which were covered by credit life insurance that should have settled when I was retrenched in May 2023. I submitted all required documentation: my Section 189 retrenchment letter, UIF proof, and policy details. Despite this, ABSA refused to honour the insurance, continued to charge interest and ******** fees, and began pursuing me with aggressive collections and damaging credit listings—while I remain unemployed, job-seeking, and trying to support three dependents. To make matters worse, ABSA removed me from Private Banking without any valid reason, stripping me of the very support and relationship manager I would need in this time of crisis. It feels like I’ve been punished for falling on hard times, and treated like a number instead of a loyal, long-standing client.
53 replies
9 months ago
Standard Bank Ignoring Home Loan Restructuring – No Response After Multiple Emails
I have repeatedly contacted Standard Bank SA requesting assistance with restructuring my home loan due to financial strain. I submitted all the required documentation and followed every instruction given — including emailing the Debt Care Centre directly at the address provided. Despite multiple follow-ups throughout July and June 2025, I have received no further response. This lack of engagement is extremely frustrating and completely unacceptable, especially from a financial institution that claims to support customers in financial distress. All I am asking for is a fair opportunity to restructure my loan and avoid default. I’ve acted in good faith, but I’m being ignored. This is not the level of service I expect from Standard Bank, and I will consider escalating this matter to the National Credit Regulator if I do not receive urgent feedback.
53 replies
11 months ago
Still No Action from ABSA – Ongoing Unjust Charges Despite Complaint
I am extremely disappointed and frustrated with ABSA’s continued lack of action regarding my initial complaint (Ref: C-52662323), submitted on 16 May 2025. Despite receiving a response acknowledging the issue and promising follow-up, absolutely nothing has been done. I am still being charged nearly R1,000 per month — for a dormant Private Banking account with no activity. This includes: Over R500 in account fees, and An additional R480 in administration charges. I’ve received no update, no resolution, no migration to a more appropriate account, and no justification for these excessive deductions. It is unacceptable that more than a week later, ABSA has failed to act on a clearly outlined issue. I am now left questioning the professionalism and value of ABSA Private Banking entirely. It appears that once a complaint is lodged, clients are simply ignored. This kind of neglect only reinforces the sense that ABSA is more interested in profiting off inactive clients than offering genuine service. I demand urgent action:
58 replies
11 months ago
ABSA robs me monthly
I am extremely disappointed and frustrated with ABSA Bank for continuing to charge me excessive monthly fees on an account that has remained dormant and sees no transactional activity. Every month, I am charged over R500 in account fees and a further R480 in administration charges, totaling nearly R1,000 per month. For what? There is absolutely no value or benefit received in return for these deductions, and I fail to understand how this can be justified, especially as an ABSA Private Banking client. It feels like I’m being taken advantage of—penalized for simply having an account open. These charges are not only excessive but border on exploitative, especially in today’s economic climate. It gives the impression that ABSA is preying on customer inactivity, rather than helping clients find more appropriate or cost-effective banking solutions. I expected far more from a leading bank and certainly from a Private Banking relationship. At this point, I’m left questioning the value of being an ABSA client at all. ABSA – please respond with urgency and help migrate me to a more affordable plan or explain how these fees are at all proportionate to the services (or lack thereof) being provided.
169 replies
Review Distribution
5 Star
6 (12.244897959183673%)
4 Star
0 (0%)
3 Star
1 (2.0408163265306123%)
2 Star
11 (22.448979591836736%)
1 Star
31 (63.265306122448976%)