Ashante Dlamini-Mthembu's Profile

78 months ago

Terrible customer service.

Terrible customer service. I am deeply horrified by the customer service I received from the agents at Anytime Holidays (Beekman Group). After having a change to my Kingdom Resort reservation, I needed a refund for my booking and was assured it would take 7 - 14 days to clear back into my account. On 29 October, I spoke to Seema Maharaj who assisted me with changing the booking and requesting the refund. Following our telephonic, I received email confirmation of the changed booking and refund amount to be paid into my account. By the 14th, on 12 November 2019, nothing had been refunded into my account and I called back and requested to speak to Seema again. she then told me that there had been a back log but they would send the refund through today for authorization. Only on 12 October was my refunded then processed. From this, Seema told me I should give it 48 hrs to clear. On Thursday 14 November, once again, nothing had been cleared into my account. I called back and Seema assured me once again that the funds would reflect into my account by the end of the day. When I woke up on 15 November I checked my account and yet again, NO REFUND. I called Seema back and she emailed me the proof of payment which had the refund issue date of 14 November 2019. Which is not what had been communicated with me prior. I then requested to speak to the finance department, and then I spoke to Maeshree Vallabh who said there is nothing they can do because the funds had been released from their side. My biggest issue here is that the story changed every time I called them to ask about the status of my refund. There was no communication from them about any delays in the system until I contacted them. Another issue is that it was extremely easy for them to pull the payment from my account when I made the booking but getting my refund back is a continuous effort and leaves me with no satisfactory result. I have not cancelled my booking with them so they are still making a sale through my business so why is refunding me a few thousand rands this difficult. I am very disappointed by the lack of professionalism, efficiency and communication. I would ideally have liked to receive my refund within the initial 7 - 14 days but right now, I would like my refund today!

0 replies

Beekman Holidays

78 months ago

Terrible customer service.

Terrible customer service. I am deeply horrified by the customer service I received from the agents at Anytime Holidays (Beekman Group). After having a change to my Kingdom Resort reservation, I needed a refund for my booking and was assured it would take 7 - 14 days to clear back into my account. On 29 October, I spoke to Seema Maharaj who assisted me with changing the booking and requesting the refund. Following our telephonic, I received email confirmation of the changed booking and refund amount to be paid into my account. By the 14th, on 12 November 2019, nothing had been refunded into my account and I called back and requested to speak to Seema again. she then told me that there had been a back log but they would send the refund through today for authorization. Only on 12 October was my refunded then processed. From this, Seema told me I should give it 48 hrs to clear. On Thursday 14 November, once again, nothing had been cleared into my account. I called back and Seema assured me once again that the funds would reflect into my account by the end of the day. When I woke up on 15 November I checked my account and yet again, NO REFUND. I called Seema back and she emailed me the proof of payment which had the refund issue date of 14 November 2019. Which is not what had been communicated with me prior. I then requested to speak to the finance department, and then I spoke to Maeshree Vallabh who said there is nothing they can do because the funds had been released from their side. My biggest issue here is that the story changed every time I called them to ask about the status of my refund. There was no communication from them about any delays in the system until I contacted them. Another issue is that it was extremely easy for them to pull the payment from my account when I made the booking but getting my refund back is a continuous effort and leaves me with no satisfactory result. I have not cancelled my booking with them so they are still making a sale through my business so why is refunding me a few thousand rands this difficult. I am very disappointed by the lack of professionalism, efficiency and communication. I would ideally have liked to receive my refund within the initial 7 - 14 days but right now, I would like my refund today!

0 replies

Mega Shift Logistics

112 months ago

Undelivered Furniture and Communication Failure

When i contacted your company about using your services, I was so impressed by the level of professionalism and your quick response. I initially dealt with Jane Boka (who I have been informed has since gone on leave until the 21st Feb) thereafter, I spoke with Rosah who assisted me in finalising the moving arrangements. On Friday, after paying my deposit, I received a a contract to sign as long with a final invoice. Upon signing the contract, which stated my delivery would happen on 15 February 2017 (in Cape Town), i further confirmed with Rosah via telephonic correspondence to make sure that everything was in order. On Monday, 13 Feb, a driver contacted me to schedule collection of my furniture at 45 Athlone Road. After loading the furniture on the truck, the driver confirmed that all the goods were loaded and ready to be en route to delivery. The driver also advised me to wrap some of my items as he was concerned about possible damage along the trip. I took the decision to wrap 2 of 4 of the items under his professional advice. After this communication, I had not heard from Mega Shift Logistics further. This morning, the agreed upon date of deliver as in the contract, I phoned the office to confirm time of delivery. The man I spoke to (Logistics Manager) claimed that there were no deliveries for Cape Town today and the truck would only be leaving JHB on 21 Feb. This was the first I was informed about this and hence I was taken aback. Reason being; had I known that my furniture would not be delivered on the 15th, I would have made an alternative arrangement. Please bare in mind that all along I had made the necessary arrangements to avail myself for delivery (I look leave from work) and yet your company did not communicate this change to me prior to me calling. After getting zero help form the first man, I then requested to be put through to the regional manager who confessed about the fact that my delivery was scheduled for today but due to a larger client defaulting on his move at the last minute, my delivery was affected. This was the first sign of complete unprofessionalism. Pertinent information about my move had not been communicated to me even though I had signed a contract and paid a 50% non-refundable deposit. The Manager made it clear to me that there was no chance of my goods being delivered in the next 24-48hrs and perhaps i should take my business elsewhere as they were unable to assist me or rectify the mistake on their part. As it stands, the earliest date that my furniture can be delivered is 23rd February 2017, making that a total of 8 days and just over a week, of the original date of delivery. I write this mail to bring forward my grievances to the powers that be that something needs to be done for the poor service and blatant disregard for the terms of the contract that have been breached by Mega Shift Logistics. Through this whole situation, I am the only party that has been inconvenienced and Mega Shift is in a perfectly stable state. I am still required to pay the full amount of my move even though I have been placed in a worse off position than when I accept your service. I have sold all my existing furniture as it is and I am not sitting in an empty house because your people failed to communicate what was happening with my move. This is not something that I had signed up for and I should not be suffering for your mistakes. I do not wish to start the process again by getting new quotes from other business as o do not have the time or capacity. I would simply like to be compensated in some way for the terrible service and treatment I have received by your staff. This situation could have been prevented had the lines of communication been open and truthful on your side.

0 replies

Connexit

127 months ago

Terrible Treatment at Bierfest Cape Town

After applying and attending training for Bierfest Cape Toen Ed (promotion run by Connexit), I was subsequently informed that I was not booked for the job. This notice was only sent to me at 11:30am on the day of the event, 6th November 2015. That same evening I received a text from a Connexit rep named Mandy saying that I did not attend my shift and I should attend Sat 7th Nov evening shift. I replied by letting her know that I was told I was not booked for the job. Nonetheless I was given my shift time and I showed up at the venue in time as required. When I arrived, there was poor organization and communication about where I would be working. I was given a uniform for a particular job but when I had to start my shift I was sent from pillar to post. After waiting for about 45mins to be assigned a post, I was given a job completely opposite to what I was told. During this time there was no direct communication from the organizers but rather they spoke around me while I was present. There was no acknowledgement of their unprofessionalism and rudeness.

0 replies

CNA

129 months ago

Failure to Reimburse

I went to CNA on Saturday 30 September to purchase a Lenovo laptop. Once at the till I swiped my card but before I was asked whether it was cheque or savings, the card said declined and a declined slip was printed. Immediately after I was asked for my pin. I punched it in and the machine said Accepted and it came off my account. Moments later the sales person told me that the card was declined and it doesn't reflect on their system. I was not able to leave with the laptop that day. The sales persons attitude was rude and underhanded almost as if he was insinuating that I do not have the funds in my Acc which I showed him was untrue. I was told to come back if the money doesn't reflect back in my Acc after 24/24hrs. I then only went back today as the money went off my Acc on Wednesday. Today the manager told me that she would have to log a complaint even though I had my bank statement and profit of the transaction. She said she could not reimburse me because she needs to double check with her help desk. I was appalled at how easy it was for them to take my money but they can't give me back my R4000. Really disgusted at the service and manner in which my case is being handled.

75 replies

Ashante Dlamini-Mthembu

Reviews

Terrible customer service.

Terrible customer service.

Undelivered Furniture and Communication Failure

Terrible Treatment at Bierfest Cape Town

Failure to Reimburse

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