AP
amanda P
Active since Sep 2015
22
Reviews
0
Industries
Reviews
22 reviews9 months ago
The downfall of Innovation Group Hoots Department begins….
It’s so funny how quick Innovation group hoots department was so quick to sell and sign me up for a service plan. No issues when they have to debit but now that my car is in for service they do not want to pay. The service is extremely terrible and I regret taking up this service plan with them. Yesterday I took my car in for service and they’re busy giving the dealer a run around avoiding payment. The fact that they request proof of service history when having to authorise a claim is ridiculous, this should be requested upon signing. Everything was sent to them yesterday but still no assistance is received. Now I had to be inconvenienced because I had to leave my car at the dealer because they have not authorised the claim for my car to be serviced. I had to use an uber to get home that costed by R500. I will never recommend nor refer anyone to this company. The service is appalling to say the least.
53 replies
12 months ago
Unsatisfactory Service
On 7 Oct 2024 I called Absa insurance to log a 3rd party claim as one of their clients had drove into me. I spoke to Lerato Sekgaolelo who was very helpful and provided me with the requirements. On the 17th of Oct I provided all requirements and she confirmed my case has been assigned to Zweli Mashele who is under QMB and Associates who should get in touch with me within 60 days. On the 21st of Oct he reached out requesting for the additional requirements which I sent on the 22nd of Oct and he confirmed receipt. I followed up on 9 Dec 2024 and he confirmed that the validation is still underway. Fast forward 17 Mar 2025 I got confirmation that the claim was approved and settlement offer provided. Same day, I returned the signed form with bank details and he confirmed on the 21st as received and that was the last I heard from him. On the signed form it stated payment takes 21 working days. Taking into account weekends and public holidays, today marks 25 working days and I am now stranded without a car due to their inconvenience. I have been following up from 16 Apr and he has not gotten back to me till this day. When I call his office he's never available and today he's away from his desk on lunch as mentioned by his rude colleague Tshepo who blatantly stated that I am free to escalate this to the ombudsman. A big company like Absa should not be associating themselves with a company that lacks to provide basic client service experience, I am quite disappointed to say the least. All I wanted was feedback on the progress of the payment, but instead I am being given the run around. Breach of SLA is something that should be taken extremely seriously when working with clients. I would've loved to come here with a better review as it started off smoothly... As it stands, no one has provided feedback still and the my car is still withheld.
58 replies
22 months ago
I don’t know why I went back to MiWay honestly
It seems Hello Peter has become the platform where one is bound to get heard by the service provider. You will send endless emails requesting for assistance but no one ever gives feedback. Pretty much disappointed by the service I have received from MiWay Insurance. I logged a windscreen claim and it was approved instantly, got a call from the provider and they booked me in. Glass was fitted only to find that it was not an original glass, and I asked if they know which windscreen to get and the said yes it will be a Hyundai windscreen, only after they were done and I checked it was not a Hyundai glass. I raised it with the MiWay and to this day no response and I have been calling and emailing for feedback and no one is getting back to me. They can clearly see on their system my car is still new, 2022 model so it still very much under warranty, with this non Hyundai glass fitted my car is at risk of losing its warranty and MiWay will be liable for any damages that occur to the car as this voids the warranty at Hyundai.
0 replies
27 months ago
Incorrect info on Discovery health App and Omitted info on plan guide
I am someone who makes sure I read through my plan guides thoroughly to make sure I don’t incur unecessary costs and to understand my health plan. To my surprise today, for the 1st after being with discovery for about 7 years now, apparently their Pap smear benefit is covered once every 3 years. No where in the plan guide this is stipulated, neither on the app. All the consultant could say was sorry you should’ve called before going to the gynae. Kanti what’s the app made for, I made sure to check my app before going to the gynae and it clearly stated that I still have a screening benefit available for this year, I keep refreshing and it still shows the benefit as available. Lee confidently said , well the App is incorrect we don’t put such info there either. Why have an App in the 1st place if none of the info there is valid. I was warned by people about this medical aid and I always defended them coz I never ever had issues when it came to women health side of things but after today I am definitely having 2nd thoughts. They just rejected the claim from my gynae without hesitant…further explaining about a wellth fund where the previous claim was paid from being depleted, I knew nothing about this wellth fund that is capped at R2k only for a lifetime, what a joke!! R2k, lifetime, for a Pap smear. Come one….but anyways I’m just glad my employer introduced FedHealth and Bonitas at our company due to a high increase of complaints at work about Discovery medical aid and omitting crucial information as such from their brochures and app and only gets disclosed when they need to pay . Can’t wait to jump ship!!
116 replies
32 months ago
Exceptional service from Joshua who managed to assist me timeously in my time of need
Exceptional service from Joshua who managed to assist me timeously in my time of need. Your SP turn around time was also so super quick and efficient. Appreciate the effort and great service from MiWay, I hope you continue to do the same for all clients. Impressive and I’m smiling from ear to ear. Happy to have joined the amazing family
132 replies
36 months ago
Amazing service from Maduvha
Amazing service from Maduvha. Took his time to explain all the important details one would easily miss on a policy doc. So understanding and patient. You deserve a double bonus
53 replies
48 months ago
Amazing service as always by Discovery Insure
Shout out to Discovery insure, can’t believe my glass claim was approved instantly, talk about efficiency!! Thanks for your help and amazing service Tebogo Schandling!
74 replies
48 months ago
So disappointed with your SLA on statement requests
Can’t believe it takes a whole day to request the latest statement on your account. For a digital bank, this is appalling to say the least. Requested this on 25th April and it’s now the 26th and still nothing. Missed the most important deal coz of them :-( …honestly don’t understand why this can’t be generated on the App/Online banking. Called twice already to request this
74 replies
54 months ago
Amazing service from emergency department
Thank you for the quick and lovely service to Mpumelelo Khoza. Keep up the great work when assisting the next person , appreciate the efficiency while I was stranded.
53 replies
56 months ago
Amazing service
Amazing and efficient service from Tasmina yesterday. Managed to retain me as a client with a great offer and friendly giggle. Keep what you doing and I promise, service is what seeks most these days. It’s rare to find such a service from Insurance companies. Besides your lovely rates, your service can definitely elevate you in the industry. Thanks yet again Tasmina , hope your bonus will display the lovely service you offer
53 replies
Review Distribution
5 Star
7 (31.818181818181817%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
13 (59.09090909090909%)