MM
Mpumelelo M
Active since Sep 2015
9
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0
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Reviews
9 reviews99 months ago
worst service provider
I requested a settlement amount from the retensions on the 19th of february spoke to nokuthula ref ********** 37 for R1401.25 , paid it in on the 21st and ever since that day it has been a nightmare to have my contract closed , i submitted a complain on twitter and im yet to hear fro MTN , on the 26th on February i called the retention's department again seein that no one is responding , spoke to Tori Ref ********** 22 she was efficient enough to explain that there was an error made on my account and that it was now sent to the accounts department to fix , unfortunately i still have not heard anything, called in again yesterday spoke to Sizwe REF ********** 91 he was able to see that its with the account department . I am fed up with always having to call in . Can i please have this sorted out and that this be treated with urgency because im not the one that made the error , the recordings of my calls are enough evidence because i called more than once to confirm this settlement amount .
210 replies
119 months ago
I DONT KNOW IF YOU GUYS WANT US TO SETTLE THIS IN COURT OR WHAT....
<p>MY PHONE WAS RETURNED TO ME ON THE 15TH OF JUNE, AT TO MY SURPRISE THE PHONE JUST SHUT DOWN THIS MORNING BECAUSE IT DOESNT WANT TO CHARGE, WHEN I SENT IT FOR REPAIRS IT WAS ONLY FOR THE SPEAKER AND CRACKED SCREEN NOW I SERIOUSLY DO NOT KNOW WHY MY PHONE DOESNT WANT TO CHARGE ANYMORE!!!!!CONTACTED YOUR INSURANCE DPT AND I WAS ON HOLD FOR NO ONE ASSISTED, CONTACTED 808 SPOKE TO JASON PRESENCE WHO IS ALSO LIKE THE OTHER STAFF MEMBERS AT MTN THAT FAIL CUSTOMERS, I TOLD HIM MORE THAN ONCE THAT THE BRANCH IN CAMPUS SQUARE CONSTANTLY SAYS THEY ARE A FRANCHISE AND CANT ASSIST, NOW I MUST SEAT WITH A PHONE THAT DOESNT WORK??????????????? THAT TIME THE DEBIT ORDER GOES OFF EVERY MONTH SUCCESSFUL! REF ********** 91</p>
53 replies
120 months ago
mtn and its insurance provider MUST FALL
<p>ON THE 25TH OF APRIL I SUBMITTED A CLAIM TO HAVE MY PHONE FIXED BY THIS HELL NETWORK MTN,ON THE 16TH OF MAY THEY 16TH THEY CALLED TO INFORM ME THAT THEY WILL COME AND COLLECT MY PHONE FOR REPAIRS ON THE 17TH AND THAT I WILL BE GIVEN A LOAN PHONE WHICH IM YET TO GET. ON THE 1ST OF JUNE I RECEIVE AN EMAIL INFORMING ME TO PAY THE ACCESS AMOUNT OF WHICH I DID ON THE SAME DAY. WHAT FUSTRATES ME WORSE IS NO ONE BOTHERS TO CALL AND GIVE YOU FEEDBACK. TODAY I TOOK IT UPON MYSELF TO CALL ,THE NUMBER GIVEN DOESNT EVEN GO THROUGH 0831236084,I CALLED 0119123000 I WAS ON HOLD FOR 5 MINUTES AND IT WAS SWITCHBOARD NONSENSE!!! THE LADY TRANSFERED ME AND I WAS ON HOLD FOR 9 MINUTES AND IT SUDDENLY CUT. DO ME A FAVOUR WHEN YOU DECIDE TO CONTACT ME I WANT A SETTLEMENT ON THAT PHONE AS I DONT WANT TO DO BUSINESS WITH SUCH CROOKS NXI!!!!!!</p>
159 replies
122 months ago
i have had enough
ON THE 23RD OF MARCH 2016, I SENT AN EMAIL TO CUSTOMER CARE REQUESTING AN AMOUNT I MUST PAY IF I WANT TO CANCEL MY CONTRACT, TRUST MTN TO REPLY WHEN IT SUITS THEM. ON THE 13TH OF APRIL I GOT A CALL AND WAS INFORMED OF THE AMOUNT AND IT WAS ALSO EMAILED. WHEN I CHECKED IT ACTUALLY STATES THAT ITS AN ESTIMATION, SO WHEN I PAY WHATEVER AMOUNT STIPULATED ON THE EMAIL, THEY WILL COME BACK AND SAY ITS LESS THAN WHAT YOU SUPPOSED TO PAY AND THAT WILL THEN LEAD TO ANOTHER DIALOGUE WITH YOU. YOU ARE EVEN BRAVE ENOUGH TO SAY ITS ONLY VALID UNTIL THE 15TH GIVING ME ONLY 2 DAYS TO PAY WHEN IT TOOK YOU CLOSE TO 5 WEEKS TO REPLY. THE REASON WHY I WANT TO GET RID OF THIS STUPID CONTRACT IS BECAUSE IM BEING BILLED FOR A WHOLE LOT OF THINGS THAT I DON'T EVEN HAVE KNOWLEDGE OF, IVE EMAILED MY CONTRACT BUT STILL YOU HAVE RESPONDED AND SAID ITS THINGS I SIGNED UP FOR.
75 replies
123 months ago
incorrect amount debitted and debit order date
why was i debited on a day i did not agree on? if a persons gets paid on the 20th where in the world would you expect me to have money on the 19th? are you awere what this does to my credit history? whats worse is that the amount was more. i recently updated my details and added a tracking device, cancelled the option of courtesy car and my premium was decreased.<br> <br> please explain why, and refund me my money......
75 replies
124 months ago
incompitent rude agent
i just got off the phone with one of your incompitent call center agents who was rude enoung to tell me she cannot assist me because she was not there when i signed my contract and is therefore unable to assist. i was at one of your branches but they could not assist because they were offline , when i call i get such treatment from your agents who didnt even take it upon her self to understand me. <br> <br> i need to find out why my debit order is this high because as per the agreement my payment is 194 but im paying 411 inclusive of insurance .
75 replies
127 months ago
Service champion
I purchased a vehicle early in September this year and i was assisted by a gentleman by the name of andrew, he was very effiecient. The vehicle i wanted was perfect, every question i had i emailed him he answered promptly, he was even prepared to drive to joburg auckland park for a test drive and he definately did. I had a problem of not being able to come collect the car papers because of work constrains and when i emailed him he said \a plan will be made"and to my surprise he managed to come all the way from pretoria to bring me my car papers"
0 replies
127 months ago
service champion
I just got off the phone with a service champion right here. I have been a client of miway for the past four months already and it was unfortunate that i had to claim for an accident in September. A week ago i recieved a call from a lady at the contact center who was informing me about my premium increase because i had claimed before being on the policy for 3 months, at that point i did not understand why and she did not explain, when i said i wanted to cancel she said okay mam and i then recieved an email with the changes and the details for cancellation and i was shocked that they did not care to loose me as their client, this well trained,knowledgeable gentleman was effecient enough to explain to me why and its because of him that im actually not goin to consider the offers from the other institutions i went to. Please note that this was not even the reason why i called but because he was friendly enough i was comfortable to raise this question and was satisfied by his response. Please make him a product manager as he is well informed about the services offered and product.<br> <br> Mpumi Mudau
75 replies
129 months ago
pathetic serviceno feed back
i submitted an insurance claim on Monday the 7th of September, was told the turn around time is 5 days and up to today i have not received any feedback,i called in your call center 808, they did not recognize my number and was therefore not put through to speak to a consultant this was on Friday mind you ive also been calling your insurance department and was told by the voice prompts that my number was invalid. Saturday morning i tried again to contact maponya mtn,your call center and insurance department still i was unable to get through. Now its Monday the 14th no email no text msg for feedback, contacted your insurance department they still cant pick up my number i had to put my friends number to be transferred to a consultant whom also did not assist me, her name was thando by the way she just hang up, called in again using my friends number spoke to Jason Ref number 134497552 who tried his utmost best to assist but unfortunately the number he could also give me was the same as the one i had, the one for head office 011 912 3000 no answer.... your service is pathetic i must say. Even the department that you send emails has a turn around time of 5 days Re: 0835331774 [#10796088
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (44.44444444444444%)
1 Star
3 (33.333333333333336%)