LS
Luwellyn S
Active since Sep 2015
4
Reviews
0
Industries
Reviews
4 reviews17 months ago
Nonsense of professionalism.
I've reported a scenario, to Tupperware Paarl. In which one of their staff members knowingly bridged the Popi Act. After reporting it, I've spoke to a "Frontline Manager" Megan. Two weeks had passed and does it seems that they are quite frankly hiding something. After several attempts to speak to their HR, they still denied contact and refuse to talk and/or solve the matter. This morning, after again following up, they started shutting the phone in my ear -very professional. The utterly rude Megan, as a manager as per her capacity, then spinned a story that I've been rude, whilst only requesting her response on email, so that we can address this matter civilized, to prevent bridging the Popi Act like they did. Eventually I got through to their "HR" which I fully doubt he is. As this person's phone etiquette were less then the Frontline Manager, Megan. Furthermore, did he promptly said he will not be responding. If any of this Tupperware Paarl's real management could respond to my email and/or respond to this review, it would already be a step for the better. They must also maybe think about replacing their Frontline staff with someone competent to deal with customer complaints. As both Megan and/Craig (I'm not sure what the guys name were) does seem *********** to deal with these instances and does not have the ability to deal with customer complaints with a pinch of phone etiquette.
0 replies
17 months ago
Bad service rendering.
This place, honestly, is a joke. One get the feeling You're getting attended to as it suits the tounge! I were literally told by an officer, "My English are gone now" hey? Standing and waiting in question for hours. Upon getting to the counter, their taking people randomly! Does it even make sense? Something, honestly, needs to be done! 👎🏼👎🏼👎🏼
0 replies
23 months ago
VOX service rendering.
This would rather be a rating on Tebogo, then a common rating on VOX as a service provider... So, after we've experienced loadshedding, almost three days ago, two red lights came on, on the mounted small box. Since then I've had nog Internet connection. Upon reporting the problem, I've been transferred from one department to the other. With no definite solution or communication from the VOX team, I had to request attention twice to thrice a day. Still nothing. Approaching day 3, Tebogo took liberty in calling me to listen to my frustrations. As I am now indicating to look for other service providers. As the service I'm paying for also is a medium of my income, just to emphasize the urge. Herewith, the details of the ticket that were logged..."Good day, Fibre Line Query has been logged with FNOOCTOTEL (ref:#313490 ) the FNO has a turnaround time of 72 hours. We are following up and will update you once we have Feedback. Vox ref:VOX24687240 Tebogo, as said... thank you for being the difference. The others could be sensed to just be keyboard warriors. As you would not hear from them other then when they are on the communication platform you guys have. Thanks for the call and putting one at ease. The problem are not sorted yet, going into day 3. But do I trust that you will definitely make something work. Thanks Tebogo, The world needs more of you. Luwellyn.
106 replies
129 months ago
thee most nonsense network ever!!!
I took out a new contract, infect my first ever with Cell C, only to found out after the contract were approved, that the area which i'm staying does have a poor to non network coverage. Why did they approve the contract if they cant deliver a service?? I've went to the Cape Gate branch every week. Just to ask them to send their \signal investigators"to my premises to check what the reason is for bad signal. NO ONE GOT BACK TO ME ON THIS. Spoke to several managers and assistants regards the problem. But each one had a different story to tell. The fact of the matter is"
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
1 (25%)
1 Star
2 (50%)