FF
FALLON F
Active since Oct 2015
13
Reviews
0
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Reviews
13 reviews14 months ago
EXTREMELY LATE ON DELIVERY AND VERY POOR CUSTOMER SERVICE!
I bought 2x 3 seater couches and 1x 1 seater occasional chair from Corifraft 8 weeks ago ... I was told upon purchase it would take UP TO 6 weeks to manufacture. I paid in full for everything and after 6 weeks I HAD TO FOLLOW UP to ask where my couches are, i was told they should be complete in a couple of days and customer care would contact me to organise delivery, another week goes by and i hear nothing - AGAIN I have to follow up and get told, oh sorry they have a back log in manufacturing and they are not sure when it will be done, but customer care will contact me when they are complete. The manager of table bay mall coricraft phoned me 3 days ago to apologise and PROMISED to phone me the following day with an update on the couches .... i am yet to receive that phone call!!!!! Its one thing being extremely late on the delivery, but the correct type of customer service would have been to let me as the client know a week before the 6 weeks was up, that there is a delay etc and then be in contact with me as the customer every couple of days, updating me??? Instead they ignore me!!!! After they have all my money! Its shocking and disgusting and would tell everybody to rather take their money and buy somewhere that at least has good customer service. Its a lot of money that coricraft have of mine and i just have to accept not getting what i paid for and what was promised!
53 replies
14 months ago
Very Disappointed
Im so disappointed. After the website said the mattress i wanted and bought was available, and the website clearly states their delivery in major cities is 1-2 days. 3 days after i purchase and a tedious follow up process, it seems like my mattress is not available now. and i have been online to the agent for 3 hours now with no resolution. I need the mattress within the next 2 days, the main reason i bought from here was that delivery is within 1-2 days. I either want my mattress delivered within the next 2 days OR i want my money back due to false advertising
53 replies
16 months ago
Cancelled flight with no care
Flight from Cape Town to Auckland Once we had already boarded our flight Sitting in the plane on the runway for over 1hr with no communication, only after the hour of all of us getting frustrated we were informed there is a technical issue After another at least 20 minutes we were told it’s a major issue and we need to disembark and go to the restaurant Another 2 hours of no communication we were told the flight is cancelled and they will inform us of when we will fly (a possibility of not even the next day as the next day flight was already full) I had to get to Auckland for Ironman world championships And with the amount of money I had spent on getting to this once on a lifetime event, I was an emotional wreck, the only thing the airline helped with in the end was putting me into a Turkish flight which added 12 hours extra to my travelling time who h meant I would still miss the event registration and not able to race. Singapore sent a voucher of apology. That is hardly worth the emotional trauma I went through AND missing out on two tours I had already booked and paid for!!!! I am now not getting any further updates from Singapore while I am simply requesting my Next flight back to South Africa be upgraded to economy premium It’s actually unacceptable
0 replies
28 months ago
DISGRACEFUL!!!
BASICALLY SUPERSONIC STOLE FROM ME!!!! After giving 2 months notice as i was moving provinces. Month to month contract I delivered the router back to 14th Ave There was NO fibre installation, when i recieved the router i plugged it in and it was working. 6 months AFTER cancelling my contract SUPERSONICE decided to just debit R2000.00 out my account for an apparent CLAWBACK. Back and fourth, they came to the conclusion this was not meant to be debited and they will credit me .... TWO MONTHS I AM STILLL WAITING FOR MY MONEY!!!! MY MONEY .... How disgusting is this company that they basically ***** from clients. ALSO .... you can only connect with them on whatsapp, and their supervisiors are ALWAYS in a meeting .... some more LIES .... endless promises that i will get a call back. Furthermore a supervisor told me 4 days ago that the money was paid into my account - which it was not. Today a different person says it is yet to be paid. Do you get the picture .... LIES LIES LIES!! A company that makes so much money but when they just TAKE money thats not for them they do not pay back!
587 replies
29 months ago
INCORRECT Debit and now begging for my money back!
I had a month to month contract with supersonic for fibre service (Please note there was already a fibre into the home, so there was no installation for supersonic themselves) for over a year, when i was relocating from Johannesburg to Cape Town I gave a TWO MONTH notice, i drove to 14th Ave and handed back all the equipment. 6 MONTHS after i cancelled i got debited out of my account a R2200.00 clawback When i queried it i was told, even though its month to month i still have to have fibre with them for 2 years otherwise i get charged a clawback for the INSTALLATION service and ACTIVATION. Much to my DISGUST, i had to prove there was absolutely no installation ... there was not even a technician that came to my home, i received the router and i handed it back at my own expense. After a month of back and fourth with supersonic they acknowledge that the debited me incorrectly, and i should have only be charged a clawback for ACTIVATION .... Which is R900.00 which is also ******* as far as i am concerned. NOW 2 months later i am STILL pleading for my money back. This is basically like THEFT .... and i have no hope on their only contact point of whatsapp!! Im pulling my hair out. Would never recommend this company for Fibre when there are SO many other AMAZING fibre service providers, the ONLY reason i used them was it was an Estate rule .... how unfortunate for everyone living in that estate!
213 replies
53 months ago
Im exhausted by the service from Vodacom Fibre
Im exhausted by the service from Vodacom Fibre. Its almost EVERY week i have to complain. The fibre is either down, or fluctuates so badly, on and off in seconds so i get cut off rom calls and today was THE LAST STRAW. I have been a paying customer for the passed 5 years, always on time but i dont get the sane service from Vodacom. I have now not had internet for 14 hours on the most important day of the year for my work. The call centre cannot put me through to a manager for a POOR excuse they are working from home due to Covid - WE ARE ALL WORKING FROM HOME FOR THE LAST ALMOST 2 YEARS!!!!!! I have requested a supervisor or manager to phone me at least 4 times today and get told their turn around time to phone back is 6 hours - must be due to so many calls they have to make for their incompetent service!!! I have ALSO requested the cancellation document to be emailed to me - 3 HOURS AGO and of course I am still waiting!!! D I S G U S T I N G
53 replies
59 months ago
No internet for over 15 hours
It’s been 15 hours now without any internet. It’s honestly disgusting how the connectivity is always up and down No one at vodacom gives you an ETA How is anyone supposed to work like this? And I’m a paying client for 4 years I have NEVER missed a payment but I must deal with I’ve 15 hours no connectivity I am looking for a service provider who at least can deal with customers and not just say for 15 hours we apologise for the inconvenience and we cannot give you any ETA
53 replies
60 months ago
Shocking Service from Vodacom Fibre
I have been a current customer of vodacom fibre for the past 2 and a half years. Never ONCE has vodacom had to phone me to get my monthly contributions, ive paid on time every single month. BUT I DO NOT GET THE SAME SERVICE IN RETURN FROM VODACOM I am moving house, so at the beginning of April (A full month in advance), i contacted vodacom, i filled out the form to change address, all went smoothly. UNTIL I informed vodacom various times that i will be moving into the new address only on the 30th. I would like installation 30th / 1st / 2nd (as i work from home and need connectivity immediately) I then got a confirmation from RAM that the router will be delivered to MY NEW ADDRESS Firstly, i was never told that a router needs to be delivered first. (i presumed the installers would bring the router, as they did with my last installation) Secondly, they have the delivery for the new address which i clearly stated that i will only be there from the 30th. I had to then phone the call centre again, who told me, i can phone RAM and change the address. AGAIN, i am vodacoms client, I should not have to correct a mistake made on their side????? And of course I was correct as RAM informed me, the sender has to change the address not the receiver. I then had to phone vodacom AGAIN, the call centre agent at vodacom APPARENTLY changed the delivery address with RAM. HOWEVER, we sit in a situation now when I AGAIN had to follow up with RAM where the router is, who informed me that because VODACOM had not authorised the new address for delivery they have returned the router to VODACOM. I AM FURIOUS TO SAY THE LEAST. Why is something so simple such a mess???? It is the 29th today and i am moving tomorrow, the installers are coming to install everything tomorrow (30th) at 2pm. BUT I DO NOT HAVE MY ROUTER??? This is such disgusting service i actually cannot believe it! This is the customer service to a loyal paying customer???!!!!!!! I have spoken to another person in your call centre who is trying to make a plan that i get the router tomorrow. PLEASE CONTACT ME ASAP TO GET THIS SORTED OUT: My details are below: FALLON FINLAYSON SF NUMBER: SR210413-449388
106 replies
63 months ago
Great service
Consultant Wafeeqoh was great throughout the process. Was very quick and effortless. Highly recommended
0 replies
72 months ago
Very very bad customer service !!!!!
This is disgusting service !!! I have tried endlessly to get in contact with this company via various channels: Phone, on hold for over 40 minutes WhatsApp, no contact back Email. No response Facebook. No response Instagram no response Please give me a correct phone number to speak to a person
105 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
8 (61.53846153846154%)