SM
Shungu M
Active since Oct 2015
4
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0
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Reviews
4 reviews39 months ago
Scam
I paid for a so called 3 months program. I cancelled and asked for a refund beacuse the whole thing just felt wrong. The cheap salesperson, Brian who makes promises and is quick to take my money but wont pay it back. I never used their products or had any treatment with them and it doesn't look like I'll ever see my money again. I regret ever coming across these people and I hope that this review prevents other people from making a mistake and trusting these crooks.
0 replies
59 months ago
Ripped Off
We contracted Oakfield Farm to do our wedding in December 2019. We paid a non-refundable deposit of about R5 000.00 to secure our date of 30 May 2020. Most of our immediate family are based in the United Kingdom and Europe. But as coved-19 cases went up and travel bans were instituted we knew we couldn't have our wedding as planned so we asked to postpone it to March 2021 hoping that everyone would be allowed to travel by then. Things still looked tenuous and we decided to postpone to December 2021. But alas travel to and from South Africa for people living in the UK and Europe was still banned and we decided to call the whole thing off because it had become stressful for both us and our family members. Would there be a wedding would they be able to travel. In January we took the painful decision to call the whole thing off. We had paid the venue a non-refundable deposit of R5 000.00 which we understand they are entitled to keep. However we had made two additional payments of R12 837, totalling R25 674.00 (half the full venue fee). We received absolutely no value for this amount. Oakfield Farm refuses to refund it back to us unless they book a wedding of the same value in the same venue. This is in their terms and conditions but it is so unfair and hardly constitutional. This sounds like a Ponzi scheme but for weddings. We gave them ample notice of cancellation, 12 months. No costs were incurred by the venue - there was no food bought, staff used or anything. It is just so arbitrary. If we had paid the full amount for the wedding would they be holding onto the entire amount. What happens if they don't book another wedding for the date, does that mean we lose our hard earned money for nothing. Yes weddings can be held but for us we can't have a wedding without our family or friends who are overseas and are not allowed to travel to South Africa. It is not something we can reasonably plan for so we believe that the should get a refund, this is through no fault of ours.
0 replies
127 months ago
Discovery vitality go back on their word
My query has been going on since December 2014. I called discovery in December to change my medical aid from corporate to personal and thought this had been done only to find out in april 2015 that they never actioned the change. I had to rejoin discovery and lost my vitality benefits through no fault of mine. Virgin active said I had to pay another reactivation fee and I advised them that I wasn't prepared to do this. I got frustrated and wrote a complaint on hellopeter and someone called me from vitality. They resolved the query and said I did not have to repay a reactivation fee to virgin active. This morning I went to the gym and the manager at the gym said vitality had recanted and said that I did not qualify for reinstatement of my membership and had to rejoin and pay a reactivation fee. Really????!!!!! This is so disingenuous, and this is not how customers should be treated. To out right lie and go back on their word! I'm so disappointed. Something needs to be done about these people, you can't treat your customers like this. Its not right. This query has been ongoing since December 2014, its now November 2015 and still no resolution. And mind I pay my medical aid vitality
75 replies
128 months ago
6 months later and still no response
In December I called Discovery to take up my vitality and medical aid in my own capacity. By the end of the LONG process I had no minutes left and asked that they called me back - they didn't and I was leaving the country that day and thought everything had been sorted out. 4 months later I find out that my medical aid was not transferred to me and I lost all my vitality points. This led me to being in arrears with virgin active. My gym has been very cooperative and tried to resolve this query but vitality keeps throwing us from pillar to post with promises of callbacks within 3 days but we're now sitting on 6 months and still no feedback. I'm now very frustrated and don't know what else to do. My friend club manager at virgin active has sent numerous emails but these are being ignored. Someone, anyone please help.
75 replies
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