MM
Mbalenhle M
Active since Oct 2015
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Appreciation for Excellent Service – Ann Mokhethi (Retail Mass)
This serves as a sincere note of appreciation for Ann Mokhethi from the Retail Mass team. Ann handled my query with remarkable grace, professionalism, and diligence. When I first approached Sanlam with my complaint, unfortunately the experience was not pleasant. I felt dismissed by the people I dealt with and was treated more like an inconvenience than someone whose concern mattered. I even escalated the matter to HelloPeter, yet I still encountered the same attitude. It was only when my query reached Ann that the experience completely changed. From our very first interaction, it was clear how genuine she was. During our conversation, I explained to her that the outcome of my query was not my main concern. What mattered most to me was knowing that my concern would be taken seriously, investigated properly, and that the correct process would be followed. Even if the outcome was not in my favour, I simply wanted to know that it had been handled with fairness and care. Having worked in customer service myself, and still working with people today, I can easily tell the difference between someone who is being polite just to complete a task and someone who truly cares about the person they are assisting. Ann is truly one of those rare individuals who treats people with genuine respect and dignity. She made me feel like a person, not just a number. Please accept this as a token of appreciation for the outstanding service she provided. Employees like Ann do more than resolve queries — they restore trust, represent the true values of an organisation, and remind customers why they chose the company in the first place. NGIYABONGA
0 replies
4 months ago
Unauthorized debit order
I honestly hate that I have to always come here for FNB. I get paid on the 25th and that's when my debit order goes off. If the 25th fall on a weekend or a holiday then it'll be a day before or after. My funeral debit order went off on the 15th, who does that?, because most companies will debit on the 20th in December, where would someone that gets paid on the 25th have money on the 15th. The debit order was obviously unpaid and then I'm R115 for an unpaid debit order. Please make it make sense. I bank with you people and you couldn't even track the account to see if there are funds available before debiting. Please fix your mess and reverse that unpaid debit order fee because I am not paying it. Honestly what is wrong with you.
53 replies
4 months ago
Complaint: Incorrect Information Regarding Staff Funeral Cover Continuation and Claim Decline
I am writing to formally lodge a complaint regarding my staff funeral cover that was terminated on 31 July 2024 upon my resignation from Sanlam. I worked for Sanlam for over 7 years. Three years before leaving, I took out the staff funeral cover for my parents. When I resigned in June 2024 and served my notice in July, I attempted to transition the staff funeral cover to an individual Sanlam Sky policy. During this process, I contacted Sanlam Sky several times, but my emails were not responded to and no action was taken. HR informed me that I had three months after leaving to convert the staff funeral cover and that I should not worry because my parents would remain covered during the transition period. I successfully continued my Sanlam Medical Aid during the same transition window, and I assumed the same rule app**** to the funeral benefit. My mother sadly passed away on 2 August 2024 — only two days after my last day at Sanlam. When I called HR and the staff funeral team, I was given conflicting information. HR informed me that she was still covered, but the staff funeral team later informed me that the policy was automatically terminated on my last active day, and therefore no claim could be processed. This has caused significant emotional and financial distress, particularly because: I attempted to convert the policy while still employed, I was given incorrect information regarding the continuation period, Sanlam Sky failed to respond to my transition requests, I was told not to worry and that the cover would remain in place. I request that Sanlam investigate: The incorrect information provided by HR. Sanlam Sky’s failure to process or respond to my transition request. Whether my mother can be considered covered due to administrative delays and incorrect guidance provided by Sanlam representatives. Please advise on the next steps and provide me with a reference number for this complaint. Mbalenhle Mkhize
106 replies
5 months ago
FNB service is just not what it used to be
Good day, FNB is really becoming a problem. I have been on the phone for over 30 minutes — calls keep dropping, and when I finally get through to someone, the agents seem just as clueless as the previous one. I have two children, both with active FNB accounts linked to my profile. Every time I try to book flights, they are not recognised as travellers on my account. They also need access to the lounge, which they should be eligible for, yet the system does not pick them up. To make matters worse, I am currently on a call with an eBucks call centre agent who has simply muted the call and left me on the line. I am not on hold — there is just silence. This level of service is unacceptable for a bank of FNB’s size. Can someone please urgently sort this out? This is extremely frustrating and inconvenient, and FNB seriously needs to improve its service delivery. Regards Mbalenhle Mkhize
106 replies
5 months ago
Urgent Complaint Regarding Delays on FNB Funeral Claim
Good day, I would like to raise a complaint regarding the urgent funeral claim I submitted to FNB. I submitted an online funeral claim on Tuesday and followed up yesterday. I was advised that I need to wait 24 hours for feedback. Unfortunately, I do not have the luxury of waiting that long as the funeral is taking place this Saturday. Given the nature of funeral claims, time is extremely sensitive. These delays are placing additional stress on me and my family at a time when we should be focusing on funeral arrangements, not struggling to get assistance on a policy that is meant to provide support during difficult moments. I am extremely concerned about the lack of urgency and responsiveness from FNB, especially considering the circumstances. Regards,
53 replies
5 months ago
Complaint Regarding Poor Service on Capitec Funeral Claim
Good day, I would like to formally lodge a complaint regarding the service I have received from Capitec regarding a funeral claim I submitted this week. My aunt passed away on Monday, and I submitted the claim on Tuesday (after hours) via their WhatsApp platform, along with all the required documents. On Wednesday, I contacted their call centre to follow up and was told there is no direct claims line and that I should send an email instead. I sent the email immediately, yet no one acknowledged or responded to it. This morning, when I called again, I was told to resend all the documents — even though they had already been submitted through WhatsApp as instructed. If the WhatsApp line is not being monitored, it is unclear why clients are directed to use it in the first place. At a time when funeral cover should ease the burden, the lack of communication and unnecessary back-and-forth has added stress during an already difficult period. I should be preparing to travel to KZN for the funeral on Thursday, but instead I am spending valuable time trying to get basic assistance. I am extremely dissatisfied with the poor service, lack of support, and unresponsiveness on a claim that should be treated with urgency. Regards,
106 replies
6 months ago
WORST CUSTOMER SERVICE
my husband took out a short term loan in September 2025 and at the end of the month he paid via eft and when the debit order date came they still debited which is fine i guess but then he called them and requested that they reverse one amount. it has been over a week with client services promising dates and changing those dates. someone needs to sort this out because this run around is tiring. reverse the debit order or the payment that was made. simple
53 replies
31 months ago
Protea Metering
This system should not exit because it is useless and a *******. we loaded our electricity at 1pm and it's now 5.40pm and still nothing and their consultants are useless when you call them they lie and say in 10 15 minutes your electricity should be restored and an hour goes by and nothing. southgate ridge 375, we spoke to a white person that was very irritated by us. if you do not like black people then do not work at a place where you need to service them because you are not gonna talk to us as if we are not paying. why cant we get our electricity from city power? we were without electricity for days because protea metering owed the municipality when we buy electricity. this system is nonsense needs to be banned.
131 replies
35 months ago
Worst hospital for an emergency
This is hospital has the worst ER that i have ever seen in my life. We came to the hospital because we obviously have an emergency but we have been here since 3pm and it's not 18:46 and have not even seen a GP. We've only been to Triage and we've been sitting in these chairs ans no one is even saying anything. When we ask they're taking about not having enough beds for assessments. What hospital is this?
0 replies
48 months ago
I WANT MY MONEY BACK AND STOP DEBITING MY ACCOUNT
My hubsand joined Oneplan but when i went through there were just too many restrictions and i felt it was not suitable to us especially with 2 young children that are often sick and need to go to the hospital. so i reinstated our medical aid and my husband cancelled this plan via their call cenre. the debit order was gonna go off my account. the 1st debit order went off and that's find cos i assume the magtape had already ran after the cancellation. FNB charges me R115 for unpaid debit orders. oneplan has debited my account 3 times after the cancellation and everytime FNB charges me for unpaid debit order. i want you to please stop debiting my account and pay me for the unpaid debit orders fee that FNB has charged againsy my account after you were told on several ocassions to cancel the plan.
74 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
16 (84.21052631578948%)