AG
Anton G
Active since Oct 2015
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Disappointing Support from Axxess
They failed to sort out my internet issue at my house even though I told them that I work from home regularly. No urgency on their part and promised to call me back two days ago - got a call today and the agent said he'd phone again at 12:30. Took off from work to be at home but call never came. In the past their support wasn't bad but this experience has convinced me that they don't really appreciate their clients and I'll be moving my business elsewhere.
53 replies
2 months ago
Frogfoot Poor Support
I have been without internet at my house for days now due to what we suspect is a faulty Frogfoot fibre line. i have asked Frogfoot on several occasions to send a tech guy to come and check but they don't even respond to my emails anymore. Good bye, Frogfoot!
159 replies
35 months ago
Incorrect item delivered and non-existent online support
I had placed an online order on 15 May and received the parcel on the 19th, only to discover that one of the items is not what I had ordered - I ordered a Salomon Men's Outline FZ Hoodie but received a Salomon's t-shirt instead. How can you confuse the two, and does your system not flag an error like this? Anyway, I sent a mail to CUM on the 19th to notify them of the error and seek advise on the way forward to get the item I ordered. A week went by and no reply from CUM. On the 26th of May, I sent them another mail and its been 3 days and still nothing. I see other people on this site complained about the same problem and I also see that CUM couldn't be bothered to react on any of those complaints. What I can't understand is why the service in the stores are quite good but online it's terrible. We are living in a digital age where online shopping has taken over the market, how can a store such as CUM afford to treat their customers like this? And why do they still have an automated reply with an excuse that Covid-19 regulations have resulted in staff working remotely? I thought Covid regulations have been lifted more that a year ago? This explains a lot, I suppose... Whatever the outcome of this is, CUM have lost a loyal customer in me and believe me, I've spent a LOT of money in their stores over the past few years, but that's all over now. There is a lot of other brands who'd appreciate my business. Cheers CUM, hope you get your act together before it's too late.
53 replies
128 months ago
Poor service and empty promises
I had ordered a dvd from Top CD in Menlyn in April this year and paid the deposit. I was told that I would have the dvd within 3 weeks. After receiving no feedback from the store, I started enquiring regarding the status of my order and after numerous communications between myself and the manager of the store, I have collected my deposit form the store today without anyone even offering an apology for the non delivery. The service received from this store is absolutely poor but with this level of leadership (or the lack thereof) one cannot expect anything more from the personnel?!
75 replies
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