OV
Ockert D
Active since Oct 2015
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
FNB gap cover declined
I had a gap cover claim declined because Fnb stated that the event was not covered by my medical aid. Yet the ministatement that I attended to my claim clearly showed that the event was paid with the code EB4 in the description. If the person assessing the claim actually read the statement they would have seen that EB4 indicated that the claim exceeds the medical aids maximum benefit and only a certain amount was paid, hence gap cover. FNB can review my claim while I file a complaint at the ombudsman.
53 replies
17 months ago
Insurance settels homeloan only to charge interest
Fnb settled my homeloan after stalling on my insurance for almost 6 months. This month after a zero balance, they charge me over R10000 interest. Surely if their insurance paid out the full amount of the homeloan, this would include any outstanding interest, especially after they back pay the last 3 month's payments.
56 replies
17 months ago
FNB Life claims acting in bad faith
Almost 5 months and they are still busy with my claim. I wrote a bad review on Fnb last week regarding my claim. They did contact me within 2 days, the consultant told me that management has signed off on the claim and that it should be finalized shortly. A few days later and the claim no longer reflects on the FNB app but still no payment or feedback. I contacted the insurance department and this time they tell me that the claim has not been signed off and that they are waiting for an internal document to be sent from one department to the next. This claim was filed in July 2024 it's now the 11th of November. Each time I complain, I get a standard answer of..."I will escalate it with my manager ". This is absolutely pathetic. I have contacted the ombudsman but unfortunately they can only dispute a claim once it has been finalized. My claim doesn't even reflect on my app anymore and no one knows who or why it was removed. I'm seriously considering legal action against FNB in order for them to finalize the claim.
71 replies
18 months ago
Dismal processing time on insurance claim
I have an insurance claim against my homeloan and the experience so far has been absolutely dismal. The initial paperwork was processed on the 27th of July 2024, it's now the 6th of November and I'm still waiting for the claim to be resolved. Apparently because of the amount that's involved it has to be signed off by management. The claim had to go to external auditors who approved it, then it was referred to external stakeholders who approved it. But now it needs to be finalized by management who doesn't seem to have a care in world when it comes to clients who have been with FNB for over 25 years. I only get feedback when I throw my toys. They send me emails stating that it will be finalized by this or that date. This hasn't happened, they mis their own deadlines. I can understand that in this day and age that there's a lot of ***** and that certain procedures need to be followed. These procedures might work for the bank but they penalize their clients. If the bank is going to take 5 months to finalize a claim, the very least thing they can do is to freeze the loan and it's repayments if it is a valid claim and more communication would also help. This ongoing process has been the worst experience I have ever had when it comes to insurance claims. Overall I have always been very happy with the service that I've received from them but this is dismal. Luckily I have the cash flow to cover me while this disability claim is being processed but imagine if you rely on disability cover for emergencies and they take 5 months to assess the claim. Would your husband or wife be able cover your expenses while the bank takes around months to process your claim?
124 replies
25 months ago
Rsaweb upgrades and overcharge
I noticed that my internet package was upgraded from my original 100/100 package to a 400/400 package. I had to a downgrade fee to move it back to 100/100. A month later it was upgraded to 150/150 without any notification. I emailed Rsaweb to find out what was going on. They rep**** that the Fibre company no longer supports 100/100 and that I should have been informed. I was not. No email, no sms. I was not very happy about this and once again asked why it was upgraded without my approval. They rep**** that the company policy states that I don't need to be informed about an upgrade. I then gave notice that I want to close my account and just a last little f#ck you from Rsaweb. I noticed that my cancelation is noted and that my last month will be billed as a 200/200 package. I never had any issues with Rsaweb before but all the snotty replies I received when I queried my random upgrades really left a bad taste. I would not recommend Rsaweb to my worst enemy. Stay clear and don't use them. They constantly upgrade your package without concent and increase the price.
0 replies
47 months ago
Supersonic double charges
I upgraded my 100mbs line, which they kept charging me for at the old rate, to a 200mbs line. Instead of cancelling the 100mbs line, they charged me for both lines. I have emailed them, phoned them and they kniw about the problem but they won't fix it. Useless customer support, don't use them, go somewhere else for your internet, anywhere else.
134 replies
57 months ago
Bathroom Boyz
I ordered replacement wheels for a shower door online. The order was suppose to be delivered within 3days, two weeks later I was still waiting for the order. I phoned Christiaan and he promised that order would be delivered the next day. Needless to say, it didn't and I asked for a refund.
53 replies
128 months ago
Tiger Brands Medical Aid useless
After emailing supporting documents for a procedure, Tiger Brands Medical aid acknowledged receiving the emails. Following several days of complete silence, I contacted them to confirm the status of my application. I was then told that the documents were sent to the wrong department and that they would need another two days to process the application. After being passed from one incompetent operator to the next, they turned down the procedure. I was told that there is an alternative procedure, but no one could tell me what it is or who to speak to. Every time I asked to speak to a manager or someone with authority, they would either just put down the phone or transfer me to a phone that never gets answered.<br> <br> I can't believe that a company that relies on the private sector for their survival would treat their clients with such impunity.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)