BC
Betty C
Active since Oct 2015
4
Reviews
0
Industries
Reviews
4 reviews35 months ago
Woodford
Great service On time and no delay Polite and to the point
53 replies
76 months ago
SERVICE EXCELLENCE
I CONTACTED MIWAY FOR A STRUCTURAL QUOTE AND SPOKE TO ERIC LEPEE WHO ASSISTED ME WITH MY REQUEST. BRILLIANT SERVICE FROM HIM AND ALL WAS DONE VERY QUICKLY
61 replies
127 months ago
VEHICLE STRIPPED AND SENT TO ME
WRONG OIL WAS USED IN MY PROTON SAVVY AND IT CAUSED DAMAGES IN THE MECHANICAL COMPONENTS. WHEN I SENT IT FOR REPAIR, MY CAR WAS THERE FOR 3 MONTHS AND RETURNED TO ME STRIPPED AND I WAS HANDED A QUOTE OF R101 000.00 TO REPAIR IT. I REJECTED THIS AND ASKED FOR MY VEHICLE TO BE RETURNED TO ME. I HAD IT TOWED TO MY HOUSE. ONLY TO FIND THAT THEY SENT IT TO ME AS IS WITHOUT PUTTING IT BACK TOGETHER. BOLTS, BULBS AND KEY CHIPS ARE MISSING. ELECTRIC WIRING HAS BEEN TAMPERED WITH AND NOT PUT BACK TOGETHER. THE INTAKE UNIT IN ENGINE IS ALSO OUT. THIS IS CLEARLY A SIGN OF POOR WORKMANSHIP AND SUPERVISION. MY VEHICLE WAS HANDED TO THE TOWING COMPANY WITHOUT INSPECTION BY THE WORKSHOP MANAGER AND DEALER PRINCIPAL. WHEN I CALLED TO ENQUIRE AS TO WHY MY VEHICLE WAS SENT TO ME IN THIS CONDITION - THEY DID NOT HAVE ANSWERS. NOW THEY WANT ME TO HAVE THE CAR TOWED TO THEM TO RE-ASSEMBLE AND TOWED BACK TO ME AT MY COST. THE VEHICLE WAS DRIVEABLE BEFORE IT LEFT MY HOUSE AND CAME BACK IN A DISMANTLED STATE. DOES THE ENTIRE MULTI FRANCHISE GROUP HAVE THIS ATTITUDE? WHERE IS CUSTOMER SERVICE IN ALL OF THIS? THE CONCEPT COMES ACROSS AS \WE DON'T CARE ABOUT THE MAN ON THE STREET""""
75 replies
128 months ago
Poor Workmanship - Incorrect oil in gearbox
Wrong oil<br> <br> My vehicle is at your service centre at Pearl Auto, in Edenvale, Johannesburg (now called Multifranchise Company) since approximately a month and a half now<br> I understand that you had no knowledge of all that has happened to my vehicle from a service point of view. I called several times and spoke to Waren who told me that he was troubleshooting the problem. Eventually I called on a Wednesday and was told that was leaving that same Friday and he will get back to me before he leaves. But this was not so. He left without providing feedback. <br> <br> I eventually decided to call you. You have also told me that you will follow up but could not get all the documents from Tanya. You will have to get a case history and revert to me. In the interim I am the one who has to bear the brunt of poor workmanship and ultimately poor service delivery. I can understand if my service and complains are dated to many years ago, but this is approximately 2 and a half years. I am certain, or would certainly hope that you're your service centre keeps records for at least 5 years, then it will not be so difficult to track <br> <br> I called today and Ian advised that they cannot rectify their error. Tacky!!!
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
0 (0%)