MM
Mduduzi M
Active since Nov 2015
3
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Reviews
3 reviews27 months ago
Appreciating the serivice we recieved from Department of Education, Johannesburg district, in Braamfontein
I like to convey my gratitude to the Department of Education in the Johannesburg District for the outstanding job on assisting our child who need a special need support to study. They handled our case with diligent despite us parents reporting our case a bit late. Our son will be allocated a space in 3 weeks to come after compiling the educational assessment report. There had been some negative opinions from various people that, it takes too long (almost two years) to get a child allocated a school by the department. Their service in the office was outstanding, making sure that we are attended on time and as per our need.. big up to the team in Braamfontein. corner Jorissen Street and Biccard street.
0 replies
78 months ago
BAD SERVICE FROM MTN
I added the contract phone for my wife on 26 October 2019. Since she got this phone she unable to use the minutes on her phone as it is a contract phone, however, when she load airtime to make a call, it's work. When the airtime is finished, there is error message that says "I have insufficient airtime to make a call. it is surprising message because she should be using the minutes allocated as it is a contract phone. All other services such as SMS and data are perfectly working I took this contract at MTN Northgate Mall. the franchised MTN store inside mall. They tried all their best to help me with this problem but it looks like they can't solve my problem. Here are the store Ref numbers 1-49330642718 ,1-48994060395 ,1-48992291230 and email Ref 1327066 . These are the ref numbers from MTN store given by MTN customer service. Ref numbers as she was calling MTN to help her are 1-48639629588 ,2846801171 ,SMG-00008690438 and SMG-00008736535 . It's been 5 weeks with no help and MTN will deduct the money (premium) while those minutes issue is not solved and has not been used. Two supervisors from MTN Customer service, Thapelo and Tumelo tried to intervene, but nothing productive. They keep on telling her that they sent emails or escalated matter but they had not received response. Recently she got SMS telling her that the matter is resolved, however the problem of inability to use the minutes persists. She so angry,****ed and frustrated because she can't get help. IF I CANCEL THE CONTRACT THERE WILL BE A PENALTY BUT IT IS MTN FAULT. I can't take this anymore. I want to cancel this contract without any conditions, it is MTN faults that I find myself in this position for failing to solve a single problem for over 5 weeks.. one problem over 5 weeks!!!
0 replies
83 months ago
I want my geyser fixed
I had geyser burst on Monday 24th June 2019. I approached Outsurance as my housing insurance. They processed my claim. It was like things will be smooth. They then delegated a company to do geyser replacement in my house. Of course they mentioned that if it is still under warranty i will not pay excess. The technician they sent, indicated that the geyser fitted in my house was made/ manufactured in late 1990s, mind you i occupied my house in 2012, hence i must pay an excess fee to get it fixed. I was mad when i heard that my geyser was made in 1990s. I then called the Outsurance regarding a way forward on my claim I reported to them what i heard from the technician. The phone call was picked by a consultant who listened to my story, however he insisted on the fact that the geyser is old and the warranty is worn out and i must pay for the excess fee. I told them that it was not my fault that the people who fitted the geyser put an old one and on top of that i have been paying money for seven (7) years to make sure that my account is up to date. i asked them that how come they as insurer do not inspect houses before insuring them because if they did, they will see the problem, just like when you insure a car, it is sent to P.G Glass for inspection. The consultant told me that it is the bank that provide them with the information. I was told that i can take matter up to bank or the builders but i will not make it, hence i must pay this money so that i will be sorted. I then pleaded to the consultant, at least to be compensated by getting my geyser fixed without paying excess as i was paying them without giving them any problem..however, my plea got into deaf ears. I would understand if he said, he will escalate matter to his seniors, but he insisted that i must pay the excess fee. Actually, before this geyser burst, i had electrical issue with geyser and i launched a claim in 2016 while my geyser was still functioning, but was told that they do not entertain electrical issues unless there is the burst and that is when they will interfere. I had to stay without a geyser for almost the whole year because i could not make a claim so that it can be fixed. All i wanted was my geyser fixed because, it is not my fault that i was fitted old geyser. Outsurance did not conducted inspection properly before insuring me. it is their responsibility to make sure that they insure a right things. As a house owner, i am not an expert to see that there is something wrong with the geyser, i occupy the house because i believe that all necessary measures are taken into consideration that everything is in order in my new house.. however it was not the case to me.
371 replies
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