MM
marlon M
Active since Nov 2015
8
Reviews
0
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Reviews
8 reviews36 months ago
Better pricing is not worth the horrible customer service you can expect.
The customer service is so bad that i will not ever use this platform again even for a better price. I purchased items online, the first item arrived within 3 days, so really not bad. The TV however after 6 days, i had to call into find out what is happening. The online status was will at packing your order. I was told it is delay, however nothing was communicated. The item arrived 3 days later and your guessed it, the LED screen was cracked. i logged a return immediately when i open the item. I am trying to find out what is happening 2 days later. The website does not show a record of my return. The call center did not know the item were delivered to me and the order show delivery pending. So now i have to wait again for someone to contact me. This return could take up to 5 days, then another 10 days for makro to get back to me. this is not customer service. I will say it again, i will never use this service again if this is the frustration of using it.
53 replies
44 months ago
THE WORST SERVICE EVER - SEEMS TO BE THE NEW NORMAL
The service received from Business banking regarding KYC has been disappointing and that is being kind to say the least. After 12 days of sending documents, each time i am asked for something else. Then one 1 of 3 pages has been received (all 3 were sent), then it is yet another document that i need to send it. I have repeatedly asked for a complete list of documents and this seems to fall on deaf ears. I was told to log into my internet banking account, click business solutions follow the instructions. Only to find that the button were greyed out with a message saying fulfillment in progress. yet again after sending document, it now say completed and i still cannot access my bank account. no one at the contact center can help to save a life, with an absolutely stupid message saying the response turn round time is 3-5 days. Rubbish service like is enough to make a person want to go though the pain of changing accounts just to NOT have to deal with such **** service. My ask is simple, give me a complete list of document i need to send and unlock my account.
74 replies
49 months ago
Pathetic Service from FNB Fiduciary
3 weeks ago i received a KYC document to be completed from FNB otherwise my account would be blocked. Yes i took a few days to get to the email and once i started to action it, is where all the problems began. I use FNB Fiduciary services as an independent trustee and i now need my independant trustee to also sign this document to not have my account blocked. Over the next 2 weeks i have tried calling FNB Fiduciary services via the following number 087 736 3555. About 4 calls per day, holding for on average 15\20 mins each call, over a period of 10 days, there is not a single call that can answered, so do the math, 30\40 calls and not a single one was answered. During this period i was also trying to get hold of the person that was assigned to my account and as luck would have it, this person not longer works at FNB because the email bounced back. There are a few things wrong with this most notably that i was never notified that my Independent Trustee that has to sign legal documents has left! Digging through my email i found a few more contacts and this time i received a response in saying in short, we will lift the block on my now blocked account, and sort out the legal doc's in the meantime. You will never guess what happened a few days later when i tried to transact on my account, yep nothing, it is still blocked. So i respond to the previous emails that has 3 different FNB people on it, still no response. At this point even if i wanted to leave\cancel this month service I PAY FOR, i cannot do that because i still, let me repeat that, i still cannot get anyone to contact me or help in any way.
106 replies
87 months ago
WORST SERVICE EVER
Over the course of the last week or two I have been trying to contact Alexander forbes to absolutely no avail. I have tried the following: 3 email not a single reply back, I have even have a read receipt for one of the emails. 2 calls answered on average after waiting 8 minutes. The first answered calls, I was told that Brenda Tshivashe is the only person that can assist me with my policy and she is not in the office today, I left a message to have her call me back, no call back received. The second answered call I was told that the entire department that handles my type of policy are away and will be back on Monday, again I asked to be called back however no call back received. 6 unanswered calls, all of these have had be holding on the phone for over 20mins each time at which point I have put down the phone. Typing this complaint I have been on the phone for 23 mins. All this currently serves to run up my cellphone bill!!!! I have requested a call me back today the 11th Feb, I don't have much hope that some will contact me back
210 replies
88 months ago
Horrible Service
I call to log a claim on the 4th of December 2018, for a small issue I have with my house roof. I received 1 email to say my claim has been logged and 1 call to say that the claim is being reviewed in 43 days. I have had to constantly call back to find out what is happening. Eventually on 16th Jan, I called back only to be told that my claim is being rejected. The excuse (and it is an excuse) given as to why my claim is not being paid out is ridiculous. I will now consider changing my insurer.
105 replies
110 months ago
SUCH GREAT SERVICE
<p>Hi,</p> <p> </p> <p>I used urban light and electric to have electrical work done at my home. The service was excellent and the staff was friendly. They resolved my issue promptly without and hassle.</p> <p> </p> <p>I would recomend anyone that need electrical work done to use them.</p> <p> </p> <p>Thanks again to Urban Light and Electrical!!!!</p>
0 replies
110 months ago
Thanks for the **** service UNISA!!!!!
<p>A bit of background, I am a previous student of UNISA having completed my degree with them in 2010.</p> <p> </p> <p>This story starts when i decided to pursue my Honors, being a previous student at UNISA i decided to once agian use them for this course too. I got online and completed the online applcation on the 17th October 2016. After about a week with no call, sms's or email with regards to my application i decicded to send an email to applications ********** as it is shown on the UNISA website. This first email was sent towards the end of October. Yet again after receiving nothing from UNISA i again decided to send a follow email to them, querying the status of my application.</p> <p>It was in early december that i started to get slightly irate, i sent a few more emails this time to ********** ********** ********** and still did not get any response.</p> <p>It was in early Jan 2017 that i start to try and call UNISA still just trying to find out what is the status of my applicaion. I called ********** and ********** at least 100 times over the next month and it was either engaged or no answer. It was at this point i had given up.</p> <p>I eventually received a response on the 28 Feb 2017 5 month after my original application was made and after registrations are closed to say i do not meet the college requirements with no explination of what requirements or which requirements i dont meet.</p> <p> </p> <p>My frustration is the fact that it took them 5 for them to get back to me.</p> <p>The contact numbers just ring or are engaged</p> <p>The email response times are shocking</p> <p>The responses have no explanations of any sort.</p> <p> </p> <p>UNISA has wasted an entire year that i could have been studying.</p> <p>I will never apply to study at UNISA ever again.</p> <p> </p>
0 replies
124 months ago
BAD BAD Service
Hi, <br> <br> I have been trying to contact UNISA for the last three weeks without success. I have emailed at least 50 times with not a single response received. I have called 4 different number listed on their website to which I either get an engaged tone or the phone rings until the call is cut. <br> <br> I cannot believe that the service provided by UNISA is this bad, so bad that I cannot even contact anyone to complain!!!!<br> <br> I have decided not to study at UNISA and I will find another institution.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)