CN
cecilia N
Active since Nov 2015
11
Reviews
0
Industries
Reviews
11 reviews98 months ago
Incorrect billing & poor service
I updated my contract in feb and received the device on the 13th of Fe. upon receiving the device I called in to ensure that it was capped to zero. to date that has not been fixed and I keep being billed incorrectly
106 replies
103 months ago
Worst Service
ordered T bone and rice for take away. When we got home we realised the rice was extremely off and the food wasn't properly prepared
0 replies
107 months ago
SMS issue
<p>I called technical support to assist with sms query but till today noone has gotten back to me</p>
112 replies
108 months ago
Worst service
<p>if it was possible to rate a zero I would have.<br />I called customer service as my phone is not receiving sms got the worse service from one guy called sfiso he was insulting and extremely rude. and on top of that my problem is unsolved. This is disappointing and rude service is uncalled for</p>
112 replies
111 months ago
Supposed technical Error
<p>I called to report that i cant send sms, i was given the code #35*1234*16# and told to reboot my phone.. I did as advised but still had the same problem. Called again, only to be told that it will take24-48 hours to resolve that, (i was give ref and all) and a call had been called, I was also advisedto call back Tuesday if I should have the same problem. I called only to be told that there is nothing they can do i just have to "wait for 48 working hours"</p>
168 replies
114 months ago
data purchase
<p>I tried purchasing daily data in the morning and it kept telling me that i dont have airtime of which i did... the system went on to tell that i had reached daily threshold of which i still hadnt purchased data. I called customer care only to be told its a technical error and should try using *109# which i did and still got the same results. i was told they had reset settings and should restart my device.... this i did and still got same results. called customer care thrice and still got same feedback and same results.... i was later told to contact technical department which i and was told that they also not sure whats wrong and they are excallating it</p>
56 replies
116 months ago
upgrade issue
<p> I upgraded on the 6th and have been calling countless times being sent back and forth. I was told to by a new sim and send pop. i did all that and still the problem was not solved </p> <p> </p> <p>I callled today and was assisted by Mara who took time to listen and assisted and also advised that the whole long procedure was unnecesary</p> <p> </p> <p>Thank you Mara</p> <p> </p> <p>Vodacom please ensure in future clients are assisted accordingly and accurately had it not been for Mara my problem would still be pending</p>
53 replies
125 months ago
No Stock in Store, No Happy Customers
I went into the store on Monday the 04th of January - 2 weeks ago. There I was greeted by a friendly consultant (with the best customer service) who assisted me with my application for a Laptop. We decided on the Dell Model after approval of my credit checks.<br> <br> Unfortunately they have not had stock for 2 weeks. That is an outrage and totally unacceptable. Last week I was called and promised a laptop by Wednesday, However nothing materialised after this promise and I was not notified that there was still no stock, instead I had to call in to find out. <br> <br> I called again today, and now the consultants have no clue when they will receive stock. I really feel that after one week of waiting, alternative arrangements could have been made too receive the Laptop. <br> <br> This kind of service is totally disgraceful, and completely unacceptable.<br> <br> I expect a proper and punctual response regarding this 2 week old application- a Home loan can be approved faster.
75 replies
125 months ago
still experiencing the same problem
I logged a query and Maropeng contacted me however my whatsapp is still not fixed I still have the same problem. can someone assist please <br> <br> every time im told its a technical error
75 replies
126 months ago
Technical Issue
20 Nov I laid a complaint with regards to Whatsapp, I received settings which I was told will activate whatsapp video audio and pic sending, up to now this is not possible. I requested further assistance but never got any feedback/ response from Cell C.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
7 (63.63636363636363%)