AP
Amiena P
Active since Nov 2015
6
Reviews
0
Industries
Reviews
6 reviews21 months ago
Don't go under debt review with save money solutions
Been with them since March 2020,paying 6k pm tried to contact them as I settled a few accounts on my own, checked their statements and the totals weren't corresponding and had accounts on that I'd already settled, contact number on the website says I don't have enough credit to make the call and the WhatsApp number doesn't respond, waiting since last year for a callback really ****ty service and I will rather settle my own accounts than give this place another cent, paid them +- R270k already, more than I started off with and I still have debt😩
0 replies
109 months ago
Appalling Service @ Identity Vangate 16/05
<p>On 16/05/2017 @ 18:45pm, myself and my husband walked in to Identity, aware of the fact they would be closing shortly so there was no time browse through the whole shop. We both selected items and then then went to fit them on after being reminded twice that the shop is closing soon. The sales rep comes in to the dressing room and shouts saying that we’re not allowed to be in the same fitting room, my husband then grabs his clothes as she was waiting on him to go to another fitting room, now never in my life have I ever heard or experienced this at any other clothing store! I then showed the rep that the sensortag is in the middle of the gusset, how am I supposed to fit the pants on? She just shrugs it off and laughs. I am in the customer service industry and as far as I know, you supposed to see the customer through until the end not rush to close up and go home. I know that everyone looks forward to home time but that is no excuse for poor customer service, she was literally looking at her watch the whole time. I felt humiliated as if we were doing something wrong in the dressing room. All I feel like doing right now is paying my account finish and closing it.</p>
56 replies
122 months ago
NO RESPONSE AFTER 3 WEEKS!!!
3 weeks ago, I lodged a complaint. I was contacted telephonically and via email, all generic emails. I was advised that I would receive the irreparable device 3 weeks ago I've not had any communication from anyone. All this while I am paying my account and the insurance every month on time. I AM SO FAR BEYOND PISSED-OFF WITH THIS WHOLE SITUATION. I sent the device in for repairs the first time round, you fix it but not even a month later the same replaced LCD goes blank and you tell me that a 3rd party worked on the device when in actual fact it's your own people who fixed the device but due to poor workmanship the phone is now in a worse state. YOUR INSURANCE, CUSTOMER SERVICE AND INTERNAL COMMUNICATIONS IS THE WORST I'VE EVER COME ACROSS! I've already replaced the mobile phone, incurring further cost. I don't want the irreparable, I expect the handset charge to be waived from my account or replaced with a handset of the same value. Please get back to me asap with a resolution.<br> <br>
75 replies
123 months ago
THE FOSCHINI GROUP ,TERRIBLE INSURANCE
APRIL 2015 I PURCHASED A SONY E1 HANDSET FROM SPORTSCENE VANGATE AND OPTED TO INSURE THE DEVICE. SHORTLY AFTER THE PURCHASE I TOOK THE PHONE IN FOR REPAIRS AS TH E SCREEN GOT DAMAGED,SHORTLY AFTER THE FIRST REPAIR THE SCREEN WENT BLANK. i ONCE AGAIN TO THE DEVICE IN TO THE VANGATE STORE . AFTER GOING INTO THE STORE WEEK AFTER WEEK FOR THREE MONTHS THEY THEN INFORMED ME THAT THE PHONE CANNOT BE FIXED AND THAT THERE IS A SERVICE FEE OF R330 AS THE DEVICE WAS HANDLED BY A 3RD PARTY. I SAID THAT THE ONLY PEOPLE WHO WORKED ON THE DEVICE WAS THE TFG AND THE PEOPLE THEY SENT THE DEVICE TO. NOW AFTER WAITING SINCE BETWEEN JULY AND AUGUST 2015 AND STILL NO PHONE,NO CALLS,NO EMAILS , I WANT A RESOLUTION AS I HAVE BEEN PAYING FOR THE DEVICE AND FOR THE INSURANCE ND I WILL TAKE THIS FURTHER IF NO ON RESPONDS TO ME VERY SOON.
75 replies
126 months ago
No phone delivered after 3 weeks!! Bad Service
I was called by a lovely lady named Imaan,who done an excellent job at selling me the product but after more than three weeks I am yet to receive the phone. R90 has already been debited from my account and If this is the way you guys deal with all of your customers then I'd rather cancel my contract before you start deducting any more funds from my account. after reading all the complaints about this company I seriously faIL to understand why no one has bothered to take this company further. I 'm disgusted at the way you operate and I will take this further if i don't receive my handset very soon.<br> <br> Frustrated customer
75 replies
127 months ago
Excellent customer service!
I called in to cancel my upgrade and instead of pressuring me to upgrade or to keep my upgraded cover she just assisted me in the quickest time possible. I am very impressed with Danielle especially with the good manner and efficiency! give that women a bells or a paid vacation!
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
2 (33.333333333333336%)