CH
Claude H
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews90 months ago
eBucks - Mbaleng is great!
Mbaleng at the eBucks call centre provided great service, following up with me after I had hung up in frustration. Not only following up, but following up with useful and pertinent information. Very well done!
105 replies
93 months ago
Magnificent service from ****arney branch
I had some concerns around my new pair of prescription spectacles that I got from the ****arney branch, and so I wanted to go back and have them tested, and possibly discuss what might be wrong, or if things are normal and expected. Not only did the optometrist, Arthur Thorne, retest my eyes and the lenses (and my old lenses!), he carefully and empathetically went through everything and helped plot a path forward. Such splendid service is certainly commendable, and I can hardly praise it enough.
53 replies
94 months ago
Visa statements a breeze
I needed some very particular statements for my Schengen Visa application, and mailed my private banker Yoland. It was barely twenty minutes before I got a call to confirm everything I needed, and I was very quickly sorted out with more detail than I asked. Such splendid service. Thank you FNB. Thanks Yoland.
53 replies
122 months ago
Since Nov 2015 can't see eBucks level calculation
If I log into my FNB online banking, go to My Rewards, My eBucks, and then click on the My FNB & RMB Private Bank Accounts section, I get shown on what eBucks rewards level (out of 5) my FNB accounts are.<br> <br> Problem is that if I click on the \How I got this>\" button I get put through to a screen that gives me a breakdown of what reward level points I was awarded, and that screen doesn't have any details other than October 2015 and November 2015.<br> <br> Which means for four months now I cannot see how FNB is calculating my eBucks rewards level.<br> <br> I phoned FNB Premier Banking (whose service is not anywhere near premier, they just try and pass you off elsewhere) four times already about this with no resolution. Most of the time they just put me through to eBucks and I need to start explaining all over again.<br> <br> The time before last that I phoned, I was told it would be fixed after the rollover period after the end of the month. That was February. Nothing happened.<br> <br> I phoned again last week Friday. The eBucks agent promised that she would look at the problem and phone me back.<br> <br> She didn't.<br> <br> Why is this so difficult FNB? Why can you not help me?"
75 replies
124 months ago
Different departments can't communicate ?!
Seven days ago, as requested, I emailed a signed overdraft quotation to a given email address belonging to FNB Premier Banking support. The receipt thereof was confirmed, and the overdraft was loaded on my banking profile. All was sorted.<br> <br> Today I get an email from a different department (FNB Premium and Business Core Banking - Transactional Fulfilment), saying that I should send through my signed quotation, otherwise my overdraft might be revoked. When I phoned the given number, I was told that the premier banking I had spoken to was a different department, and it's not them, so .... yada yada yada.<br> <br> Honestly FNB, I am tired of being your interdepartmental lackey. Sort your cra-p out, alright? <br> <br> I don't get how you can advertise the benefits of having a premier support service for premier clients when it doesn't work as advertised.
75 replies
129 months ago
Debit Order Switched Easy!
I am in the middle of switching banks. Of all my debit orders, only MiWay responded within a day to the bank's request to switch accounts, and only MiWay confirmed the new debit order date with the bank.<br> <br> Great service MiWay! You put the rest of my debit order companies to shame!
75 replies
129 months ago
Threw the phone down in my ear
I switched to FNB over the phone.<br> <br> I was given an overdraft quotation, and was told to sign it and send it through to the FNB email address cardoutstandingdocs. I did so.<br> <br> I got phoned a week later, saying that I need to send the agreement.<br> <br> I was then told that cardoutstandingdocs is not correct, and I got another email address to send it to, which is fnbdirect. <br> <br> I called the Premier Banking call centre after I had sent it to confirm that this was correct. They confirmed it was.<br> <br> I phone again this morning to check on the status of this. The Premier Banking call centre sounded very confused about the fnbdirect address, and then the lady then said she wasn't sure, and there are other departments, so she's not sure she can help.<br> <br> When I then demanded that she take my details and check what should be happening, SHE THREW THE PHONE DOWN IN MY EAR.<br> <br> I have the recording of this. Please explain to me, FNB, if you think it is appropriate that your Premier Banking call centre agents refuse to help and simply put down the phone on a difficult client.<br> <br> I want an apology. And I want to be called. I am sick of having to phone you up so you can do your jobs.
75 replies
129 months ago
Wonderful Winter Warmer special
I surprised my partner with a midweek breakaway to De Hoek, using their Winter Warmer special.<br> <br> The service and facilities were absolutely excellent, and my every request was handled with consummate ease.<br> <br> Thank you for making our stay so luxurious and wonderful. We will be back.
0 replies
129 months ago
Call Centre after Call Centre for a new account
Hearing a lot of good things about FNB, I want to switch to them. I phoned their call centre last week and got excellent service. I was approved for a platinum cheque account and credit card, all nicely linked up with eBucks and a bundled service fee. Great.<br> <br> I got SMSes confirming my new account number, and was asked to send through personal documents to a given email address with a given reference number. I did so the same day (4th of September). Today I get asked to send through those documents again.<br> <br> Nervous at being asked to send through documents I had already sent, I phoned the call centre number given on the mail.<br> <br> The person who answered said that they couldn't check on the status of my cheque account, credit card and debit order switching, but only the credit card bit. To check on the other two, I would have to phone other centres.<br> <br> How is this good service FNB? I speak to one person about an application, and the service is great, but now when I want to follow up I need to phone several different departments. You are NOT helping me. Please give me accurate and prompt feedback or this application is going in the bin and I'm staying with my current bank.
75 replies
129 months ago
No communication or feedback
I submitted an additional investment application, using the generated form from the website using the tool provided, last week Friday at 10h46. All the documents needed attached. Got an automated response to the mail.<br> <br> It's now two working days later. No response. Nothing.<br> <br> I tried to phone their call centre, and a tinned voice informed me it was too busy. And then dropped the call.<br> <br> Terribly unprofessional, and frankly unnerving for a financial institution.
0 replies
Review Distribution
5 Star
6 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (60%)
1 Star
0 (0%)