EK
Elsibert K
Active since Nov 2015
4
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0
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Reviews
4 reviews6 months ago
Faulty Device and Unacceptable Customer Service at Incredible Connection Rosebank
Dear Incredible Connection Management, I am writing to formally raise a complaint regarding the poor service I received at your Rosebank branch following the purchase of a mobile phone on the 24th of October. Within days of purchase, the phone began exhibiting speaker issues—specifically crackling sounds during calls and unusually low volume. I returned to the store on Thursday, the 30th of October to report the fault. Technician Mr. Syabonga Ximba conducted a brief five-second test call and concluded that the phone was functioning correctly. I respectfully challenged this assessment, as such a short test cannot reasonably diagnose intermittent audio faults. Mr. Ximba then referred the matter to Sales Manager Ms. Tshindzukani Chauke, who reiterated that the phone was “working” based on the same brief test. I was offered the option of sending the phone in for repairs, which I found unacceptable given that the device was sold to me as new. I asked whether the phone was second-hand, as it is unusual for a brand-new device to require repairs within days of purchase. Ms. Chauke then stated that I would need to pay a 15% handling fee in order to receive a new device. This was deeply upsetting, as I had returned the phone within the 14-day period, in good condition and with its original packaging. Her reasoning—that the packaging was no longer sealed—was unreasonable. It is not practical to expect a customer to return a used phone in sealed condition. I felt penalized for simply using the product I had purchased. To her credit, Ms. Chauke did contact Redmi support. However, I was informed that a technician could only physically assess the phone after a month. This leaves me without a functional device in the interim, which is unacceptable. I also found Ms. Chauke’s handling of the situation dismissive and unprofessional. Her comment suggesting that the fault may have been due to customer negligence was not only unfounded but deeply offensive. I felt racially profiled and unfairly treated throughout the interaction. I am requesting one of the following resolutions: - A full refund for the faulty device, or - An immediate replacement with a new, fully functional phone. I trust that Incredible Connection values its customers and upholds consumer rights. I hope this matter will be resolved promptly and professionally. Sincerely, Elsibert
0 replies
18 months ago
Very disappointed
**Title: Misleading Information and Unprofessional Conduct** I recently purchased a house through Lencar exclusive properties , and my experience has been highly disappointing due to several critical issues: - **Misleading Information:** Initially, I was informed that the seller was overseas. However, after signing the contract, I was told that the seller has dementia and was actually in South Africa, which felt deceptive and unprofessional. - **Unprofessional Conduct:** Throughout this process, Ricky and Cindy have displayed a lack of professionalism. Their misleading information and poor communication have caused significant stress and frustration. - **Vandalism:** Upon receiving the keys to the house, we found that the property had been vandalized, and it was not in the same condition as what we had viewed, adding to our disappointment and distress. - **Lack of Support:** We are now left to pick up the pieces on our own, being told that we have to deal with the attorneys. Given my experience, I cannot recommend Lencar exclusive properties to anyone looking to buy a property. Their approach has been far from transparent or reliable. Sincerely, Elsie
0 replies
71 months ago
Failed to deliver want my delivery money back
I bought a Silicon ring on the 15th on takealot.com. They failed to deliver the ring and they credited money into my account .I then checked and noticed it was only the money for the ring only and the delivery money they did not add it sent them email asking them to refund my full amount as they were the ones that failed to deliver but not they just deposited the purchase amount back into my account .I was so dissapointed as none even called to Let me know that they would not deliver and when you call they don't pick up your calls.All I want is my delivery money period it's not my problem that you failed to do your job but taking my money for no good reason it does not work .I need my money back please .
0 replies
126 months ago
Good customer service
I was at paranottis in rosebank on tuesday. I was served by a gentleman called Leon .He has a good attitude, customer service .He served us with a smile and you can tell he is passionate about his job. I would recommend people to come and eat at your restaurant. Keep up the good work Leon. I will be coming everytime for my lunch and i would like to be served by Leon.<br> <br> Kind regards <br> Elsie
75 replies
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