MP
M P
Active since Nov 2015
17
Reviews
0
Industries
Reviews
17 reviews14 months ago
Advice is very important part of sale
Recently I have visited the store to buy few plumbing items for geyser. They given me valuable advice that was very helpful. Please continue excellent work.
0 replies
14 months ago
Am I ****med?
In February 2024 I have ordered the gas geyser through the internet add. They informed me that geyser is no more available. I have asked for refund but they stated to have difficulties to refund the funds. They offered me another one in the same price range. They failed to deliver it. In June 2024 I have visited the building in Durban where they should have office but I was told that they vacated it. There was no store or warehouse in the building either. Eventually they promised me refund in November 2024. After few emails they failed to respond. Week ago I have asked them to forward my request for refund to be facilitated by declared company owner. But in vain, there was no action or response to date.
0 replies
26 months ago
MP Consulting ignorance
After hard work and three weeks later even after explaining that only six journal certificates were uploaded on the HPCSA site, the admin ignored my request.
56 replies
28 months ago
When Afrihost and Telkom combo turned sour
They are dragging customers when you want to cancel. Unknowingly, the procedure have two steps, first to cancel services and next to cancel line. The last step is to release ADSL line to Telkom. After more that two and half months the line was not released to Telkom. Today I have received cancellation on the line but not release to Telkom. When the people want you to be sure to not come back than they do such thing.
0 replies
65 months ago
The Gelmar manager have refused refund and is not following the CPA
I have visited Gelmar Arbour on 12 December 2020 and bought few items there. On arrival home I have found to have a stock of previously bought items from another supplier and decided to return some of items but I could not find my previous slip. I have told the manager by the name Dilan that he may re-print it as I have used a credit card for that purchase. He also refused to issue voucher to the value of the goods that may use it later at the shop close to my home. He claimed to follow company policy but why they have return and refund counter? Why they are not following the Customer Protection Act (CPA)? I have found that his attitude was of questionable competence. Why they employing incompetent staff?? Why they are not BBEEE compliant as it looks to me that all staff are Indians??
0 replies
94 months ago
Sold empty box of the item valued R1999 on special
At Makro Amanzimtoti Durban, the Karcher KB5 lithium ion cordless vacuum cleaning kit was sold empty box. Mostly likely used for demo purposes and it was not in the box at the time. Boxes were never sealed by the Karcher company thus anyone may take the item out as he/she pleases. Now it is my problem? Who want to waste R1999 on an empty box?
105 replies
94 months ago
INCOMPLETE DELIVERY THAN NO HUMAN TO COMPLAIN
Ordered the Makita plunge saw consisting of the saw, clumps and 1.4 m guide rail. They delivered only a box with the saw and clamps and forgotten the rail. You cannot fit 1.4 meter rail into a box of 40 x 30 cm. Also read description of the kit. Now an item valued R1000 was not delivered together with the box. Note that whole price is over R8000. They have horrible automated response system that gives you more automated responses that serves no purpose but rather confuse clients. No human response to a simple query. Order no ********** 8. Hope to get human responding to this query.
53 replies
95 months ago
Falsely inflated parcel weight to overcharge the client
The TNT waybill states that the parcel is 21 kg while I had chance to recheck it myself and found to be only 15.9 kg. As their freight charge was USD 215 that means I was overcharged for at least USD 50 (R 673) as difference was over 5 kg. Their reference is ********** 39
53 replies
95 months ago
Why the TNT not disclosing their fees upfront?
sadly enough this was my first time experience with the TNT. I had ordered the item worth USD 270 and asked to pay for TNT services USD 215. The item arrived to SA and they contacted me with email to pay additionally R 380 for their custom clearance fee. This excluded the custom duty fee. This fee was not disclosed to me while ordering the item. When I have asked why I was double billed the agent just ignore it. They also asked me to signed declaration that the SARS may fine me (!!) plus sky rocketing charge if I am late with my payment (!!). I was hold for a "ransom", pay it or loose it. I have informed the supplier of this concern.
53 replies
103 months ago
Incorrectly charged
I have found that something went wrong as I was asked on 10/11/2017 to pay R24 per small parcel (x2) coming from Singapore. The weight of the parcels were 135 and 76 grams inclusive of pakaging, respectively. The value declared were 3.3 and 2 USD, respectively. The bill stated payment reason CN 22 and title "Income protection". The CN 22 is a custom declaration sticker. I could not argue with a staff (from Umtentweni office) as they were claiming that parcel have a "code". The bar codes start with S... that most likely for Singapore. They could not point what is a charge for as they didn't received new Post Office brochure. I want explanation, refund and apology. Would you pay some kind of flat "fee" that is more than 50% of the parcel value? Is this newly imposed fee another catch to curb on international on-line shopping customers? Where is free global market? If it so, my last order of R800 will cost me R220 in post office fees..
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
11 (64.70588235294117%)