RS
Reyno S
Active since Dec 2015
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
FNB ***** Department- Poor Service & No Feedback
To: The Management FNB ***** Department Date: 23 October 2025 Subject: Formal Complaint Regarding Poor Service and Lack of Response Dear Sir/Madam, I am writing to formally raise a complaint regarding the poor service I have received from the FNB ***** Department since November 2024. In November 2024, I reported an issue concerning an incorrect amount that was added to my account. I spoke to a staff member named Ms. Mbali Masina, and I subsequently sent her an email containing all the relevant supporting information, including an affidavit from the South African Police Service (SAPS), requesting that the incorrect amount be removed from my account. Despite following up via email on the 6th of January 2025, 9th of April 2025, and the 15th of October 2025 I have still not received any feedback or resolution. The lack of communication and follow-up from your department is extremely disappointing and unprofessional. Additionally, I would like to express my concern about how FMB handles its Private Account customers. The overall service experience has been unacceptable, and it reflects poorly on the standards expected from your institution. I request that this matter be urgently investigated and resolved. Please confirm receipt of this letter and provide an update on the status of my complaint. I expect a written response within seven (7) working days. Yours faithfully, Reyno Schoonees Case Number: 2024-2541855 Cell: 0729011733 Email address: info@edenvaletrailerhire.co.za
53 replies
17 months ago
Poor service from FNB- Private Banking
I have been trying to get a issue resolved with FNB since the beginning of 2024. We are at the end of 2024 now and still no luck. Shocking service FNB. It seems like being a private banker with FNB means nothing to them. Time to change to another bank.
56 replies
44 months ago
Money owed
Steven Macmillan Mtengula from Talitha Koum Communications & Logistics rented a trailer from our company in May. They returned the trailer in a horrible condition with creosote messed all over our neatly maintained stock. We invoiced them for cleaning the trailer (which ended up in repainting the entire trailer due to the stains the Creosote caused. We have since then not received payment from them for the damages/ repainting. Their empty promises and lack of communication has lead me to write a revue of them on hellopeter n order to warn new customers to be very careful when dealing with them. I would be ashamed of myself if I would return stock in such a state, and I would be even more ashamed of owing people money for fixing something that I messed up. I shows a lot of this companies integrity, or lack thereof. Shame on you guys!
0 replies
49 months ago
Travelstarts horrible, non existing customer service continues
Ok…so that bad service I complained about on my #HelloPeter post on the 17th of March 2022 continues… Please read my original complaint below and thereafter the reply I we received from #Travelstart. Original complaint: Shocking service from #Travelstart. With the Comair flights being grounded #Travelstart failed to notify us timeously which cost us a huge amount of transport money to get to airport in Vic Falls from our lodge. They also failed to keep us in the loop of what is happening with our grounded flights. Trying to get hold of them is impossible as we tried calling you guys numerous times whilst holding on forever without any answer. Your WhatsApp system is also useless. I have used Travelstart for many years, but NEVER AGAIN. Your service stinks! Travelstart’s reply: Hi Reyno, Thank you for taking my call and relaying your concerns. I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ Travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us. I will revert with further feedback once we have more information. Kind Regards, Melissa Now that everyone’s is in the picture, I would like to inform everyone what happened next. We then emailed #Travelstart on Monday, 11 April 2022 at 9:06 AM requesting a refund for our tickets, where after we received a autoreply back from them stating the following: Hi there, We have received your query and will respond within 24 hours. Should you need further assistance, we are available via WhatsApp Monday - Sunday: 09h00-21h00 To stay updated on the latest travel information and regulations, please click the link below. Current Travel Information Your Freedom to Move is our priority Kind Regards, Travelstart As we didn’t receive a response within 24 hours, we decided to give them the benefit of the doubt (as the might be busy) and waited another few days, eight days to be exact, before sending yet another email to them. On Tuesday the 19th of April 2022 @ 12:50 PM we sent them another email with our refund request where after we received their automated reply again stating that they will be responding to us within 24 hours. Well, its now Thursday the 21st of April 2022 and guess what? No reply! Why am I not surprised? I have thus decided to post another review of Travestarts non existing service on Hello Peter & various social media platforms to inform other customers falling prey to Travelstarts horrible customer service!
282 replies
49 months ago
Travlesrts shocking service continues!
Ok…so that bad service I complained about on my HelloPeter post on the 17th of March 2022 continues… Please read my original complaint below and thereafter the reply I had from Travelstart. Original complaint: Shocking service from Travelstart. With the Comair flights being grounded Travelstart failed to notify me timeously, they cost me so much money to get to airport in Vic Falls from our lodge. They also failed to keep me in the loop of what is happening with my flight. Tring to get hold of them is impossible. I have used them for years, but NEVER AGAIN. Your service stinks! Travelstart’s reply: Hi Reyno, Thank you for taking my call and relaying your concerns. I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us. I will revert with further feedback once we have more information. Kind Regards, Melissa Now that everyone’s is in the picture of the scenario, I would like to inform everyone what happened next. We then emailed Travelstart on Monday, 11 April 2022 at 9:06 AM requesting a refund for our tickets, whereafter we received a autoreply back from them stating the following: Hi there, We have received your query and will respond within 24 hours. Should you need further assistance, we are available via WhatsApp Monday - Sunday: 09h00-21h00 To stay updated on the latest travel information and regulations, please click the link below. Current Travel Information Your Freedom to Move is our priority Kind Regards, Travelstart As we didn’t receive a response within 24 hours, we decided to give them the benefit of the doubt (as the might be busy) and wait another few days (eight (8) days to be exact) before sending yet another email to them. On Tuesday the 19th of April 2022 @ 12:50 PM we sent them another email with our refund request where after we yet again received their automated reply stating that they will be responding to us within 24 hours. Well, its now Thursday the 21st of April 2022 and guess what? No reply! Why am I not surprised? I have thus decided to post another review of Travestarts non existing service on Hello Peter to try and prevent other customers falling prey to Travelstarts horrible customer service! Should I not get a reply from them within 2 hours I will be ta king this matter further.
0 replies
50 months ago
Your service stinks
Shocking service from Travelstart. With the Comair flights being grounded Travelstart failed to notify me timeously, they cost me so much money to get to airport in Vic Falls from our lodge. They also failed to keep me in the loop of what is happening with my flight. Tring to get hold of them is impossible. I have used them for years, but NEVER AGAIN. Your service stinks!
127 replies
57 months ago
Dishonest company to deal with
Raymond from Goodrich Auctioneers rented a trailer from my company. The trailer was returned in a accident damaged condition. Raymond did not have the decincy to inform me that my stock was damaged, neither has he paid for any of the damages thereof after an agreement was signed that he is liable for any damages to our stock. I have called him numerous times and he has since blocked me on True caller and WhatsApp as he clearly isn't interested in paying his debt. Absolutely shocking- I would be ashamed of myself!
0 replies
78 months ago
Bad dealings
These guys rented my trailers to transport bikes around South Africa and never paid me for the rentals since July 2019. They owe me thousands! Empty promises without payment. They used my stock to run their business and left me out of pocket. Shame on you guys!
0 replies
95 months ago
Insurance claim - Great service
Towards the end of June 2018 I was involved in a motor vehicle accident whereby the other party jumped a robot, colliding with my vehicle. I contacted Club Marine Insurance, our brokers, and reported the incident to Tanja Folkerts, who immediately got the ball rolling. She lodged the claim with Mutual & Federal Risk Financing Limited. Two days later I had been informed that the assessors from Pulse Assessing Services had already assessed my vehicle and that it was uneconomical to repair. I submitted all required documentation to Tanja as requested, and by the 7th day since my accident I was informed that I had to sign all the relevant paperwork so that the claim could be paid out and finalized. I would sincerely like to thank Tanja Folkerts at Club Marine for her outstanding service and feedback throughout the claim. She never kept me wondering what was happening as her constant feedback kept me in the loop all the time. Although, I never personally spoke or dealt with the assessors, I would like to extend my gratitude to Pulse Assessing Services for going out and viewing the vehicle for assessment in such a short space of time. A huge thank you to Mutual & Federal Risk Financing Limited for settling the claim and honouring the insured value of my vehicle.
0 replies
95 months ago
Great Service- Greenstone Autobody
Towards the end of June 2018 I was involved in a motor vehicle accident whereby the other party jumped a robot, colliding with my vehicle. When I was asked which panel beater my car had to be towed to by the towing company, I requested that it had to be towed to Greenstone Autobody, as I had previous dealings with them for minor dents that they had removed on one of our vehicles. The reason I wanted my car to be towed to them is because I knew that this wasn’t just any panel beating shop- these guys are honest, reliable and most of all trust worthy. If anyone had to repair my car it would be these guys. On my arrival at Greenstone Autobody, I met the owner, Barry, who welcomed me to their spotless shop and offered me a cup of coffee straight away. Anton Kloppers, who assisted me in the past was also there and booked in the vehicle immediately so that they could get the ball rolling. Although my vehicle was deemed uneconomical to repair by the insurance company, I would have gladly put my faith in Greenstone Autobody to repair it due to the manner in which they conduct their business. I would like to extend my gratitude to Anton Kloppers for his speedy, yet detailed quote, which was submitted to the insurance company in record time. This allowed for my claim to be resolved a lot faster. I can highly recommend the team at Greenstone Autobody to anyone who needs any repairs done to their vehicles!
0 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)