SD
Sunelle T
Active since Dec 2015
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Poor customer service, lack of interest in resolving a persistant issue
Dealing with Mweb has been one of the most frustrating and exhausting experiences I've had to endure. It all started early in the morning, just after 8 AM, when I tried to report an issue with my emails not pulling through. The first major hurdle was that Mweb is essentially unreachable by telephone. I waited on hold for 22 minutes, being first in line, only to have my call go unanswered. Not only did this waste my time, but it also cost me money to hold for absolutely nothing. I then turned to the chat option, hoping to get some kind of resolution. But that was a mistake too. The chat agents gave me various solutions that were completely unjustifiable and didn’t address the actual problem. When I expressed my frustration, the agent—Zandile—just closed the chat altogether, completely avoiding further conversation. After six hours of struggling to get my work done without Outlook, I finally managed to get through to someone over the phone by selecting the "New Business" option. Suddenly, they were willing to pick up the phone. The agent transferred me to a person named Elmie, who initially tried to pass the blame off to Outlook and suggested I reach out to them directly to resolve the issue. It wasn't until I completely lost my cool that Elmie finally started attempting to find a solution. This whole ordeal was exhausting, time-consuming, and incredibly unprofessional. The lack of effective communication, poor customer service, and dismissive attitude from the agents made this experience truly painful. I don’t know if Mweb has a genuine interest in helping its customers, but based on this experience, I’ll be looking for alternatives in the future. Avoid at all costs if you value your time and sanity.
0 replies
60 months ago
Incompetancy of SA Post Office
International parcel arrived from US on 27/02/2021. It is impossible to get hold of the South African Post Office. My email to customer service has up to now not been answered. I have phoned to try and track this parcel, first attempt holding on for 48minutes was unsuccessful as they will not answer their phones. Second attempt was also unsuccessful after 30 minutes. They are incompetent hiding behind a computer and phone yet they claim your call is important to them- laughable!
0 replies
65 months ago
Roadside Assistance
My vehicle's battery went dead at a shopping mall on Sunday 20th December 2020. My insurance company , Outsurance contacted Moot Towing who immediately made contact with me to come and assist. Chris from Moot Towing kept in regular contact with me to assure me the time of his arrival. His service is absolutely sterling. He got my vehicle safe back at home. I can recommend this company as you will not find better and prompt service elsewhere
0 replies
65 months ago
Roadside Assistance
My vehicle's battery went dead on Sunday 20th of December 2020 at a shopping mall. I phoned Outsurance for Roadside Assistance. In over 30 years I never had to make such a call and to my surprise I was helped in the most professional way. They arranged with a towing company, Moot Towing for assistance , they kept in regular contact with me until I reached home. As women alone on the road this is peace of mind. Thank you for awesome service when I needed it most.
56 replies
126 months ago
Telekom cannot provide service when you need it
My landline and ADSL connection is problematic for the second day,Telkom claims they have 72 hours to try and fix it.I have never consent to 72 hour turnaround time because I am running a small business and no communication means no income,you think they care? Will I get 72 days to pay my account? Nope but they can breach service and you as a customer has to accept it. Telkom you infringe on my constitutional right to earn an income, you are breaking a law. Don't bother me with your organisational challenges because it is irrelevant to me as a customer. I will never encourage any person to deal with Telkom,rather to avoid their monopoly which makes then careless,arrogant and do expect no after sale service just excuses!
75 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)