AS
Antoinette S
Active since Dec 2015
23
Reviews
0
Industries
Reviews
23 reviews64 months ago
A company with employees that truly work as a team
Great service from this company especially Nomfundo. I like that they call and give you options when they run out of stock. Nomfundo especially has been great with the communication and follow ups. Thanks guys
0 replies
64 months ago
Useless bank
Still waiting for my R309, you were quick to take my money. I keep getting messages from Kulani refund in progress. What Progress. Just transfer my money back
244 replies
64 months ago
unauthorized debit from fnb connect
I have called many times yesterday every time after waiting for a consultant for nearly 20 min when the consultant finally gets on they cut the call. I need that R309 debit order reversed I did noy authorize it. I dont even have that sim card I told the person I spoke to over a week ago that sim is lost. Please reverse my money it is meant for another debit order. Please reverse your minutes and what not because I have no way of even using it
173 replies
65 months ago
Useless unhappy FNB consultants
FNB in general has the most useless, unhappy consultants. When it comes to FNB connect it's even worse. On Thursday I called following up on my port out request as Vodacom already requested on their side and referred me to FNB Connect since the 24 hour time frame lapsed. Then I was sent back to Vodacom by Katlego who said the port out was approved on their side. Like an idot I went back to Vodacom who showed me it was not approved and even when Vodacom tried to do another port in request it would not allow them because it shows there is a port in progress. So I decided to wait another 24 hours. Today I first speak to another lady, extremely unprofessional who put me on mute and hung up after 9 min. Then I got through to Lesego who says according to admin they have never received a port out request from Vodacom. So clearly myself, Vodacom and Katlego were delusional then. Just approve my port out and stop wasting my damn time,. You guys are so useless
56 replies
67 months ago
Fnb upping their game
I have really had a rough time with FNB. But it looks like they are upping their game. I went to the branch to update the contact number for my son's FNBYouth account and I was assisted by Tebogo who changed my life with my new FNB connect Sim. He noticed I spend too much on airtime and assisted me with a Sim tailored to my needs. And what's nice is I can change my subscription anytime as my needs changes. I am loving it. The network is great and my voice bundles doesn't limit me to which networks I can call. Thank you Tebogo
106 replies
67 months ago
Finally someone passionate about her job and clients
Finally someone who is passionate about her job and the company she is working for. That is Dipolelo Matsepane. I was not at all looking forward to going into the branch based on my past experience with the FNB call centres and the branches. And it was again because of something the back office did wrong. So Dipolelo really went over and above to ensure that everything gets sorted and she even contacted me when she received feedback and managed to assist me with my request
53 replies
68 months ago
Angels do exist
It's not often these days that you come across people who are still human and goes the extra mile to help you. My family and I went through a tragic loss recently and it left us with not a cent or even bread. I was so hopeless. Then I applied at Getbucks. The consultants are so patient and kind and helpful and they keep their promises if they say they will get back to you, they actually do. Something that a lot of companies lack these days. In particular Caroline Monyeki. An absolute angel. Godsend. I kept on having to get different documents and send it to them and everytime I interacted with her she was so kind. And she always followed up with messages, emails and calls. I am so grateful for the assistance. Thank you for helping my family. God bless you and your families
53 replies
68 months ago
Misleading rewards programme
They have a rewards systems where they pay back your bank charges for having swiped your card 10 times in a calendar month. I did my 10 swipes, got the message that I qualified and waited. After more than a week went by from the date it usually gets paid back I called to inquire. At first the closed the inquiring saying it has been resolved without giving me feedback. I called again then the person whom I spoke with counted the transactions with me and said it was 9. I referred him to the 10th transaction which i knew very well was done at Clicks to reach my 10 swipes and got a message for. I even told him to go to the transaction sms that they sent each time a transaction went through and he saw that it was definitely not done on the 1st but that was done on the 31st and I qualified with that. Now I get a call from Nontando telling me they can see all that but the merchant banked it late so as a result I no longer qualified. I said their campaign is misleading they should update it accordingly because I qualified then because the merchant banked the transaction late I no longer qualify and according to her they cannot be prejudice towards the merchants by updating their campaign. So basically it is fine for them to have access to see a client qualified, sent the message even to that effect, so in turn misleading their client because they don't want to be prejudice to the merchant. WOW They must just tell people if they don't have money to pay back the bank charges so we know, instead of misleading us
53 replies
68 months ago
Horrific experiences
It's been a week since my complaint was logged. Only thing from FNB is reference numbers a sms and email. No call, no action. FNB is a big institution with a lot of resources. It can't be that they should take so long to resolve customer complaints. I have never had any credit or overdrafts or anything of that sort with them. It still disgusts me how can a bank allow for bank charges to run up to such ridiculous amounts. Why they never closed those accounts months ago already. People work hard to get an income. Personally this year has been tough with this pandemic. At times I didn't know what to feed my kids. Loved ones lost their lives and livelihoods. And here FNB is sending me threatening messages that they will take action if I don't deposit money into those accounts. Money that I must get where? The action they should have taken was to close them Your service or lack thereof is horrific. I need those 3 accounts closed, not generic sms or emails with reference numbers telling me that you are investigating when you are clearly doing nothing Or are you waiting for me to forget so you can add more charges and threaten me again? If you cannot resolve this l will refer this to the ombudsman for banking I have given you more than enough time to do your "investigating" I wonder what is there to investigate when you can see your bank charges added from month to month for more than a year on dormant accounts
106 replies
69 months ago
Stealing from people
I don't know why I am finding myself here with FNB. I know that I am not banking with them because it's my 1st choice. It's because my employer uses FNB and it was more for convenience. But my experiences has been bad throughout. Yesterday I received an sms from them for 3 of my accounts with balances because of bank charges that I must pay to avoid further action. I had a premier account as well as private account which I stopped using over a year ago because of the ridiculously high bank charges. I went down to easy accounts to save costs. But for more than a year it seems FNB has just been adding their bank charges instead of just closing the accounts like other banks because it's dormant. Now for account ending 4298 they say I must pay R1192,93, account ending 1984 I must pay R4959,73 and the duplicate easy account ending 7694 i must pay R398,70 to avoid further action. We are experiencing a global pandemic. People are losing lives and jobs but here you have FNB robbing and stealing from people. Does it even make sense to just keep on adding bank charges after about 3 months they should have been in contact already or closing the accounts already and removing charges because they can see it's been dormant. But no they just go on and on every month now they want to take action. So I must take food out of my children's mouths to pay FNB over R6000 for bank charges whereas I am struggling as it is to make ends meet. Ridiculous
106 replies
Review Distribution
5 Star
6 (26.08695652173913%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
16 (69.56521739130434%)