MC
Montana C
Active since Dec 2015
4
Reviews
0
Industries
Reviews
4 reviews47 months ago
Magical experiences at Suzuki Umhlanga
My journey started with Suzuki in 2020 when I was able to purchase my first new car, and wow what an awesome experience it was. Shorona was the sale's lady at the time and gave me what I can only describe as exceptional service. Fast forward two years later, my car was in an accident and written off. I was in the market for another vehicle. My first instinct was to call Shorona again. She is currently the manager at the dealership but was only willing to welcome me back with open arms to help me in every way she could. After fighting for three weeks with insurance and banks. Shorona and the finance manager Allison were able to assist in sorting out my troubles. They kept me informed every step of the way and made me feel cared for and valued. It's very seldom that I have experiences such as these but Shorona, Allison, Marlin and everyone at the Suzuki team have some sort of magic happening. When I walk through the doors I feel like I am visiting family. A big thank you to you all!!! Would definitely recommend buying a vehicle for them as you will have excellent service for the entire duration of your vehicles life and then still more!
0 replies
47 months ago
WesBank doesn't know what customer service is
WesBank, another institution that will gladly take your money every month and then not help you when it matters most. I am trying to resolve an issue between you and my insurance for documents you claimed "were never received" yet I've personally sent these twice. Your call centre staff are rude, of the three people I spoke to all of them rushed me on my call, had no desire to assist me and were just damn rude as if I'd done something wrong. Such pathetic service!
268 replies
47 months ago
Discovery Insure is a joke
What was meant to be a smooth and easy process has turned into a tiring nightmare. I was involved in a car accident on the 25th of May and my vehicle had to be towed off the scene. That was where Discovery's service started and ended for me. I was assigned Lebogang Makgato to my case and to date I am still yet to hear from this individual. I requested to be involved in the vehicle assessment - instead of Discovery keeping me up to date and in the loop, I was forced to phone the assessor directly to get answers using my own airtime at my own cost. I forwarded a complaint to the complaints department - I was told I would hear from them in 24 business hours, again, I am yet to receive any phone call in this regard. Fast forward to this week. Finally, I have sent my documents and requested that I go to the location where my vehicle is being kept to collect the rest of my belongings. I drove all the way to Pinetown to do this only to get there and be told my car had been moved? As the current owner of the vehicle, how am I not notified that my vehicle has been moved? The way Discovery is acting it's like they own my car. I am absolutely appalled at the lack of service from Discovery Insure. You made an exceptionally emotional and stressful incident far worse than it should have been!
402 replies
126 months ago
Advertising goods that haven't reached the shop
On the 16th of December I received a promotional pamphlet with my local newspaper advertising an XBOX 360 play and charge kit. I then went the following day (17th) to purchase this item. Upon my arrival I asked the lady behind the counter (who wasn't too keen to help me, I might add) if they had the item in stock. She then responded lazily that she will ask someone to help me and returned to her chair and continued to read her newspaper, how professional that looks. Eventually a gentleman arrived who was very helpful and told me that they hadn't in fact received the stock as yet, he then phoned another branch for me and they, also, haven't even received their stock yet. The promotion on the pamphlet says 14th December-24th of December. Wow, Pick 'n Pay you have really out done yourselves, advertising goods that haven't even reached the stores. I am very disappointed seeing that myself and family have been supporting you for many years now. You cannot, especially during the festive season make such mistakes. You are angering a lot of customers.
56 replies
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1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
1 (25%)
1 Star
2 (50%)