genevieve J's Profile | Hellopeter

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genevieve J

Active since Dec 2015

3

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0

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Reviews

3 reviews

Department Of Social Development

2 months ago

SRD Grant Disputes

I am extremely frustrated with the handling of my SRD grant appeals and the complete lack of communication from the relevant offices. My SRD application has repeatedly been declined under “means_income_source_identified,” despite the fact that I am unemployed and have no regular income. The only transaction that may have triggered the system was once-off family food assistance received months ago. I immediately lodged appeals for every affected month through the official DSD tribunal portal. My appeal outcomes are still pending, yet there is no meaningful feedback or assistance available. I have attempted to contact the offices telephonically numerous times, including repeatedly today, but it is nearly impossible to get through to anyone for assistance. Emails also go unanswered. To make matters more confusing, the appeal portal only provided a single dropdown option (“identity_verification_fixed”) which did not even relate to my actual dispute regarding income assessment. At this stage, it feels like automated system flags are being repeatedly carried over without proper manual review, while applicants are left without communication or support. I have now escalated the matter further because ordinary support channels are not functioning effectively. I sincerely hope this matter can finally receive proper human review and resolution.

0 replies

45 months ago

Jet account.

I paid up my husband's jet account in Oktober, after I asked for the settlement amount. I wanted to close the account in November 2022 only to be informed about the jet club that has been charged to the account. We have never applied for jet club or jet club magazine. It's the second time that charges for jet club got charged to the account and that I had to cancel it. Imagine having to cancel and pay for something twice that you never applied for. The store assistant that helped us was very helpful and kind, but the accounts department was awful. When they did a security check with my husband over the phone in store, they even gave us 3 different addresses that were listed on the account,addresses of places that we've never been to in our lives.

1 reply

FNB (First National Bank)

129 months ago

Complaint about fraudulent debit orders on bank ac

It has happend on a few different occasions that fraudulent debit ordes have gone off on my bank account. On every occasion I have had to either go into the bank to reverse the debit orders or do it over the phone and they charge me for those reversals every time. Their only explanation is that they cant do anything about it because these fraudsters keep changing the reference number and name on the debit order and then it will still go off on my account. One of the places taking my money each time, we traced their number and they are situated in durban,I have never been in durban in my entire life.i just feel this is unacceptable and they have to put better security measures in place.i am now forced to close my bank account and do my banking somewhere else.

1 reply

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4 Star

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3 Star

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2 Star

1 (33.3%)

1 Star

2 (66.7%)

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