BM
Bernice M
Active since Jan 2016
4
Reviews
0
Industries
Reviews
4 reviews95 months ago
Data not loaded and bad service
On 25 April 2018 I bought 5gig data via my banking app which was not loaded for some reason .I received an sms that it would loaded shortly which did not happen . I escalated the query to Telkom ( Irene branch) who requested my bank statement so they submit the documents on my behalf . I received no feedback until 20 May when I received a call to resubmit my bank statement which I did . I kept following up with no joy as I was always asked to resubmit my bank statement which i did right until 24 May 2018 . On 31 May I got a call confirming receipt f my documents and assuring me that the data would be loaded in 72 hours . Ever since I have been following up and no one can give me an answer on why the data is not loaded, instead al I get is promised that team leaders will call me and does not materialize .
53 replies
122 months ago
BAD SERVICE
I am currently looking into renting a place in Midrand so naturally I begun searching on the internet , I identified a place which seemed to be great and I send a request to the agent Mr Cleaver Nkomo . On Monday 5 April Mr Nkomo sent me an email advising that the place is still vacant ,I then called him to arrange for a viewing. <br> He confirmed 6pm Tuesday 6 April 2016 telephonically to be the viewing time ,I then sent another confirmation on email of which he confirmed receipt .On Tuesday 6 April 2016 , not being familiar with the area I called Mr Nkomo , for directions , I was already in Midrand at this time . While on the phone Mr Nkomo hung up , I then attempted to call again and he didn't answer.My brother , who was travelling with me called him and Mr Nkomo answered . He too asked for directions , this seemed impossible to get so I drove around looking for the apartments and I found it.Upon arrival I was refused entrance in the complex for valid reasons , safety on the people living there , the security asked me o contact the agent to confim so I can they can allow me to park . I then called Mr Nkomo who hung up my call , after two more attempts I had no choice but to go home
0 replies
124 months ago
Advisory services
On 25 January I contacted 1life to enquire whether my test results have been received by them from the lancet . Mr Malabie then followed up on my behalf and ensured that the tests are uploaded on the system . He contacted me to give me feedback an ofcourse go through the questions once again for verification . Its sometimes time consuming to read the finer details in a contract , as soon as my details were updated i received a copy from 1Life , Mr Malbie advised that we go through the contract to ensure that I am satisfied with the updates . I identified an error and he corrected it immediately .<br> Its always such a pleasure to get this type of service .
53 replies
125 months ago
Friendly and efficient
I called in today to find out if my policy is still active , my call was answered by Bafana Malabie who was friendly and took the time to go into my policy and reminded me that I still have not gobe for my HIV test which is a requirement for full life cover . He explained to me the pro's and con's of having addidtional life policies and altenative methods in managing my policies . <br> He was efficient ,friendly , patient and its not everyday I get this tye of service from a call centre agent .<br> Thank you
75 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)