Active since Jan 2016
I was appointed as curator for a patient. We had to pay 2 months rent in advance when we placed the patient in the care of Medifrail Centurion Pretoria. The client was one day in the Medifrail Centre when he passed away. He passed away a year ago and since that day we are trying to get a refund for the one month that we had paid in advance. The person in charge is Dirk with number 0619355125. He doesn't answer his phone. How on earth will you be able to contact them if they do not answer their phone. I have tried everything to get a refund without success. They do not answer any call or email.
I have asked these guys to fix a garage door motor which was very noisy. They were quick to pick up the motor and to return it and demand payment and left in a hurry. The noice is twice as hard now and I have asked them several times when are they coming to fix it. The answer remains that they will send somebody. The motor is still not fixed and it seems to me after they got their money they will not return to fix the garage door motor.
I have paid Deon van der Westhuizen Architects to draft plans and submit them to the Municipality and after paying them, they do not return my calls despite the fact that I call them and they promise to phone back. So I am stuck and must get somebody else to do it and pay them again.
Embarking the MSC on 4 May 2022 from Cape Town to Durban. First impression count. What a disaster. Paid extra for express embarkation. Was a waste of money as embarkation is in a bundle irrespective if you have paid for express embarkation or not. Were supposed to embark on 13:00. Embark 2 hours late. No information for late embarkation was given. Someone shouted information to the people waiting. Had no megaphone to inform all the guests why embarkation was so late. No toilet facilities available or chairs for elderly people. Must ask. Crew who are supposed to help the passengers were standing around laughing and enjoying themselves ignoring passengers. Once on the ship want to go and grab something to eat. Everything was closed. Went without food the whole day until 18:00 the evening. Please do not order samosas dor a starter. You will get 3 tiny minute samosas without a magnifying glass to spot them on your plate.
Hired a spitbraai at Hokaai Vleismark Montana Crossing and twice the spitbraai was disfunctional. Cherry on top the staff was aware of the problems with the spitbraais. Lost half a sheep previous time because rotisserie malfunctioned and now half of lamb, pork and beef leg due to burners partly working. Party became a nightmare due to one part over cooked and one part raw meat. Phoned Hokaai and they knew the problem inmediately. Even told me which burner is giving problems. Yet no regret, no discount, no voucher no nothing from Hokaai because the spitbraai was up and running when I took it. Came and help me during the braai to clean gas nozzles and left. Problem was back again. Had to sit and clean nozzles throughout the whole braai. We should ate 15:00 due to guests arriving from Cape Town and Nylstroom. Ate 17:00. Party a complete failure and half of meat wasted. Rest will keep for another day.
Had to wait more than an hour to be served at the restaurant at Skukuza camp and they were 50% occupied. Never ever will return to that restaurant
We and our grandchildren booked chalets 78 and 79 at the Mopanie chalets in the Kruger National Patk. The fridge at nr 79 was not working. Both toilets in both units were leaking water on the floor and you had to walk on the wet floor if you want to shower. The aircon in the main bedroom in chalet 79 was not working. When it started raining both chslet’s thatched roofs leaked on several places and in chalet 79 it lt leaked right on the bed in the mai bedroom. There is no way that you can report this on the website of the Kruger National Park as they prohibit negative comment and spams and do self assessing giving them 4,5 out of 5. The chalets were clean and there were clean towels but we will rate the Mopani restcamp at 2 out of 5
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