AM
Alice M
Active since Jan 2016
3
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0
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3 reviews24 months ago
Get in Loser we using god products this side
I want everyone to give this brand a chance. Honestly the best experience, I’ve been using standard since they started, was really a beautiful experience going to their store and seeing it come alive. Well done.
0 replies
29 months ago
Join Discovery at your own discretion
I have a whole new reason for me to hate Black Friday, My fiance and I went out for dinner and someone bumped into me, and my phone just so happened to fall and break screen cause of impact caused my phone to break the mother body and screen separated. I was distorted and emotional and with me not having a phone I went back home and didn't call Discovery until Saturday, November 26th with my fiance's phone I explained to them what had happened and that I didn't have any backup phone, and all communication would then need to be made via email. Though I am a new customer to Discovery how this whole process happened, I'm very shocked at how I was treated. Monday, November 27th I got a message from Discovery letting me know that my claim has been allocated and that I need to take my phone or arrange collection to the repair centre, I dropped it off within a few minutes of receiving the email from their dedicated repair centre, I then yesterday, November 29th received an email from Discovery informing me that there are arranging for an Assessor to come and conduct an in-person assessment of what happened. I thought to myself that there was no way there was such a hassle with a claim for a phone, yet again I understand that though I am a new client of theirs Discovery would need to do their assessment of this claim, I agreed to the Assessor to come and see, me today November 30th. A very friendly lady the Assessor (whose name I won't mention as she wasn't at fault, she is doing her job ) came and asked me a few questions as to the incident for the phone being damaged, while reading this trying to understand that I'm a Head of a Comms department, I do need to be accessible through my phone and its been so far it's been seven days without me being mobile. She then informed me of the steps that they were going to take to assess my claim, she then explained to me that: they would need to check on whether the phone was working, the last calls I made and also to whom, very standard questions, but then she told me that they would need to check security footage of the scene of the incident for them to verify whether I was at the mall that the incident took place, I would then would need to inform them of the clothing that I was wearing and that of my partner so that they can verify me on the security footage, again I'm asking myself is this truly relevant for a cellphone claim? I was then asked whose car we travelling when we went to the mall. The colour of the car? For them to verify the incident with the security footage, I was also asked for the license plate number for them to verify that while they are reviewing the footage this is truly me and my partner on the footage, and yes, this is all again for a cellphone claim. While this whole process was happening, the frustration of being asked so many questions started getting to me and as a person who doesn't cry, I busted into tears, I now have to go through this ridiculous process with an insurer that I pay every month for any issue that can happen to my phone, my car or my life, I don't have oversight as to any incidents that might happen to me. We live in South Africa I can be having lunch at a restaurant and a person would come and grab my phone from the table what then? Throughout the entire process of crying and being frustrated with the whole situation, I decided to cancel the claim. Even if I had to continue with the claim, I would then still be running the risk of the claim being rejected. Also, while they were doing their assessment of the process, I wasn't given a time frame as to when my claim would be approved or rejected as the claim would then also have to go through their claims department. Yes, this all was for a cellphone claim. After all of my tears and frustration, I cancelled the claim as I believe that it isn't fair on me, while this process is happening my life is on pause, and they are unapologetic about how this whole situation was handled. I didn't get insurance for me to claim unnecessarily, I will take my phone to another repair centre and have them fix it in a shorter time, quicker and a much better experience. I have never missed a premium with Discovery, I have always raved about their customer care, I was their biggest fan, and though I am a new customer, I would like to know does Discovery treat all of their customers like this. Or did I run the risk of being new?
71 replies
125 months ago
Broken tooth after root canal
I went to dentist on main after a friend referred me to it in 2014. I had a tooth that was giving me problems after having had braces for the longest time. I get there and was helped by a friendly receptionist. I was told that I was going to need to have a root canal which I agreed to and they started immediately withe the procedure and I was told it's going to require me to come twice for the procedure to be completed I got authorisation from my medical aid (Polmed) the root canal treatment was completed that year. Now today I was eating breakfast and after chewing for the second time the same tooth the root canal was done on split into two while in my gum. The pain is excruciating. I believe that medical malpractice was done on my tooth cause to my knowledge a root canal treatment is done to ensure that a tooth is hardend from the inside out.
0 replies
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