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Sarel S

Active since Jan 2016

5

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0

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5 reviews

2 months ago

Goldwagen Centurion – Incomplete Part Sold and Misrepresentation of Resolution

My experience with this branch has been highly disappointing. The business appears to be run in a manner that lacks professionalism, customer focus, and accountability. Communication and service were poor throughout. At no point did the manager engage with me directly. Instead, the salesperson repeatedly acted as a go-between—walking to the back to relay my concerns and returning with second-hand responses. The manager made no effort to address the issue personally, which is unacceptable for a matter of this nature. After escalating the matter to Head Office, I was even more concerned to learn that the branch reported the issue as resolved, which is simply not true. The situation remains unresolved. Furthermore, I was asked to complete a claim form that did not accurately reflect the facts, seemingly to improve their chances of a successful claim rather than to represent the situation honestly. In essence, the branch supp**** an incomplete part, leaving me responsible for purchasing an additional product to resolve the problem. This is not acceptable. Overall, the conduct displayed falls short of the integrity, transparency, and customer service one would expect from a company of this size and reputation. I will not be supporting this branch again.

0 replies

31 months ago

Terrible dishonest service and communication - no product delivered.

Enquiry made on 9.10.2023. Estimated timeline was 30 working days. Deposit was paid on 17 October 2023. On 6 November 2023 informed that item was in production but delivery promised by 10 December 2023. Further enquiry to Lameck revealed that the company did not inform on progress. 18 November 2023 enquiry made with empty promises. Checked in on 27 November 2023 with Lameck and he said that he didn't have information and couldn't tell what was going on. When requested to speak to management Mustapha's name was given. On 6 December 2023 Mustapha confirmed order would be ready by the following Thursday being the 14th. We communicated that we would be away on holiday and that delivery would have to take place by the 11th of December 2023. Request was made to cancel the transaction due to poor service and terrible communication. On 8 December 2023 we again requested if we could collect before holidays. Was promised a call which never materialized. On 15 December they informed that table was ready and only then informed of additional R 700 delivery fee. Was informed that it would be ready for collection on 10 January 2023. Messages sent on 8th and 10th of January 2024 went unanswered. I would not recommend this company.

0 replies

67 months ago

Automated service fail

Trying to retrieve PUK from wife's phone. My Sim locked. Keeps telling me invalid cellphone number. Automated service fail.

2 replies

128 months ago

Great Service

I previously reported on bad communication and a lack of responsibility on the part of Kikko. I wish to state that they went out of their way to rectify the problem and kept timeously to their promises.<br> Thank you Kikko.

0 replies

128 months ago

Kikko Watch Bad Quality and No Warranty/Service

I bought one between Christmas and New Year. <br> I phoned Kikko on 19 January to inform them that the casing had cracked right next to where the top right button is. There is no evidence of a fall or any such thing and I think it cracked from pushing the button - that simple. When i contacted them I was informed that there is no warranty and that I have to wait two weeks as they have spares arriving in two weeks. I have to then phone them and get Jan's (some person who will be doing the repairs on their behalf) number and arrange repair with him. I would then have to pay him for such repair . They could not give me an estimate of the cost. Whatever you do don't by this bad quality product.

0 replies

Review Distribution

5 Star

1 (20%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (20%)

1 Star

3 (60%)

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