CV
Christie N
Active since Jan 2016
6
Reviews
0
Industries
Reviews
6 reviews95 months ago
Scammed by REWARDSCO with a fraudulent contract!!!
I was contacted on behalf of Mtn regarding an upgrade to my data contract. The lady insisted that I would save as I was paying R 121.93 for 2GB and she was "upgrading" my contract and I would only be paying R 89.00. I have just received my new bill and lo and behold I have been charged R 228.00. I have yet to receive a contract from these people and Mtn do not want to do anything as they need the contract and I can not give it to them!!!! Rewardsco's telephones remain busy and one cannot get through to them to lodge a complaint. This is really poor!! I will be making a case of fraud against them at the SAPS as they did not hold up their end of the contract.
56 replies
114 months ago
Still no internet access
<p>So ok, let me tell my story again as my problem has yet to ne resolved. On 21 October 2016 we were contacted by Shahied Mohammed from Key Connect Telkom and promised uncapped LTE internet access for R 799.00 / month. We enrolled and the modem was delivered on 26 October 2016. From the onset we experienced problems with the signal and spent hours on the phone trying to get the internet up. The reception was poor from the onset and the internet went on and off all the time. On 01 November we reported the problem (reference number ********** 5 ) and were told the problem would be attended to within 72hrs. We have followed up more than once, but no luck. My wife phoned again today and when she out of frustration told Jabu Duma that she wanted to cancel the contract, HE LAUGHED AT HER and told her that there would be penalties if she wanted to cancel!! Now my question is... we have had virtually no service since the beginning, we have lodged a complaint within 7 days of receiving the modem, we have a reference number for the complaint, but we are being laughed at? So BUSI from Telkom's Social Media Department phones me the next day and tells me she will escalate the matter. Well, untill today nothing. I have been phoning 081180 on a daily basis, and spending a minimum of 40 - 50 minutes on the phone per call, I have most probably spoken to every operator, supervisor and manager in the call center, but to no avail. PROMISES, PROMISES, PROMISES! No thing has happened to date. AND BUSI, DO NOT PHONE ME AGAIN OR POST THAT YOU ARE GOING TO ESCALATE THE MATTER IF YOU CAN NOT RESOLVE MY PROBLEM!!!</p>
0 replies
114 months ago
Still no internet access
<p>So ok, let me tell my story again as my problem has yet to ne resolved. On 21 October 2016 we were contacted by Shahied Mohammed from Key Connect Telkom and promised uncapped LTE internet access for R 799.00 / month. We enrolled and the modem was delivered on 26 October 2016. From the onset we experienced problems with the signal and spent hours on the phone trying to get the internet up. The reception was poor from the onset and the internet went on and off all the time. On 01 November we reported the problem (reference number ********** 5 ) and were told the problem would be attended to within 72hrs. We have followed up more than once, but no luck. My wife phoned again today and when she out of frustration told Jabu Duma that she wanted to cancel the contract, HE LAUGHED AT HER and told her that there would be penalties if she wanted to cancel!! Now my question is... we have had virtually no service since the beginning, we have lodged a complaint within 7 days of receiving the modem, we have a reference number for the complaint, but we are being laughed at? So BUSI from Telkom's Social Media Department phones me the next day and tells me she will escalate the matter. Well, untill today nothing. I have been phoning 081180 on a daily basis, and spending a minimum of 40 - 50 minutes on the phone per call, I have most probably spoken to every operator, supervisor and manager in the call center, but to no avail. PROMISES, PROMISES, PROMISES! No thing has happened to date. AND BUSI, DO NOT PHONE ME AGAIN OR POST THAT YOU ARE GOING TO ESCALATE THE MATTER IF YOU CAN NOT RESOLVE MY PROBLEM!!!</p>
56 replies
115 months ago
No internet. no service and they laugh at you over the phone!
<p>On 21 October 2016 we were contacted by Shahied Mohammed from Key Connect Telkom and promised uncapped LTE internet access for R 799.00 / month. We enrolled and the modem was delivered on 26 October 2016. From the onset we experienced problems with the signal and spent hours on the phone trying to get the internet up. The reception was poor from the onset and the internet went on and off all the time. On 01 November we reported the problem (reference number ********** ) and were told the problem would be attended to within 72hrs. We have followed up more than once, but no luck. My wife phoned again today and when she out of frustration told Jabu Duma that she wanted to cancel the contract, HE LAUGHED AT HER and told her that there would be penalties if she wanted to cancel!! Now my question is... we have had virtually no service since the beginning, we have lodged a complaint within 7 days of receiving the modem, we have a reference number for the complaint, but we are being laughed at? WHAT NOW TELKOM, IS THIS THE WAY YOU TREAT CUSTOMERS?</p>
224 replies
124 months ago
They just don't give a damn
My tablet's screen blacked out and I need to have it repaired. I went to Mtn in Cape Gate on Wednesday, 27 January 2016 to ask about an upgrade as I am due for one on 01/03/2016. I spoke to Jaco who sent an email to \retensions\" and told me I would be contacted. On Thursday I again went to Mtn in Cape Gate and told Jaco that I had not heard anything. He said he could not do anything and that they would get back to me, but if I wanted to I could call 021 527 2000 and ask for assistance. I phoned this number and Cerryl Muller (021 527 2096) said she would take the matter up and escalate it. It is now Monday, 01/02/2016, and still nobody has phoned me. I am asking to upgrade one month earlier as my tablet's screen has stopped working and nobody comes back to me! I have 3 numbers with Mtn for the last +/- 10 years (had 4 but my son took over his own number) and do not owe them a cent, they get all their money every month. But as they say, if you want loyalty, buy a dog!!! You are just another number and a clerk, with no discretion, makes the decisions. I have tried to speak to somebody more senior than a call center clerk, but to no avail. I suppose nobody will look at this either!"
75 replies
125 months ago
Refusing to refund damaged goods
We bought 2 toolboxes from Plic on 04/01/2016. Both handles broke and they were taken back to Plic who refused to refund as they were \not in their original packaging"and had been used. How would they have broken if they had not been used. After complaining"
75 replies
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1 Star
4 (66.66666666666667%)