MB
Melanie B
Active since Feb 2016
4
Reviews
0
Industries
Reviews
4 reviews65 months ago
Yuppie smiles
Yuppiechef never fails to bring a smile to my face. They go the extra mile to personalize an order with quirky additions. Yesterday I received a knife I ordered and they added a R1 coin for good luck, a piece of wrapping paper and a handwritten postcard. It's service like this that makes me return again and again. The quality of their products is also excellent. Sadly the courier company they use is not good so expect to wait for your order and to deal with an unfriendly (mask-less) driver.
0 replies
65 months ago
Non Fastway Couriers
Their customer service is good but sadly the drivers counteract that. They don't deliver when they say they will. I found myself staying home for a delivery that never happened. This is the second time I've had the same problem. I certainly will never use them for anything urgent.
56 replies
103 months ago
Excellent optometrist, very bad administration
I went for an eye test to Rene Vrey Optometrist in Woodmead on 7 October. The optometrist was excellent and I cannot fault the spectacles I received. She told me they would first contact the medical aid for authorization, then they would call me for the go-ahead. I agreed. The following Monday the admin lady called me to say she had spoken to the Med Aid and they would pay 100%. I gave the go-ahead. On 21 October 2017 I went to fetch my new glasses and was told I need to pay R845. This was NOT in my budget so I asked for the reference number she received from the med aid authorizing the payment. She got all flustered and obviously didn't have anything. She was rude and starting raising her voice to me - very much on the defensive - and said to me that she would call the following work day to sort it out but I told her not to bother as I don't drive and wouldn't be able to return the next week again. I told her that I didn't believe her when she said she had called the medical aid and I reluctantly paid the amount owing. I checked with my medical aid and they didn't receive a quote or a call from Rene Very Optometrists and they would not have authorized the quote as the amount available was minimal for the lens enhancements I needed. If I had known, I would never have approved the lens enhancements and would have rather had the alternative cheaper ones added. Sadly, that was not the end. I'm now getting sms's from them (a month later) saying I must pay another R149. What for? I don't know..... Frustrating, as I now need to find transport to get there again and is this going to be the end of it? Is Rene Vrey willing to cover the expenses (travel etc.) I will incur for their ineptitude?
0 replies
124 months ago
FNB Rosebank always goes the extra mile
Today I went into FNB Rosebank with a random query and wasn't sure if I should take a ticket or not. A staff member asked for a brief overview which I gave. She immediately directed me to Lisa (surname can be provided if required by FNB) who went over and above to assist. It turned out that she was not the correct person to help but that did not deter her. Instead of sending me from pillar to post as I have experienced at other branches before, Lisa assisted me herself and when unsure of an answer she went to find out the information for me. I have always left FNB Rosebank a happy customer, no matter my query and would like to commend the manager and staff for their consistent excellent service!
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
1 (25%)
1 Star
0 (0%)