NP
Nikheal P
Active since Feb 2016
4
Reviews
0
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Reviews
4 reviews71 months ago
MRP REFUND
I did an order on the MRP app and paid with my card. The money came off but said theres a problem with the order. I have not received a confirmation email and my money has not been reversed into my account! I called MRP and they cannot pick up my order. I have to apparently wait for how ever long they decide to take to refund me. This is nonsense consideirng how quickly our money gets taken but the urgency of resolving a query is of the least. There should already be a decent process in place to assist customers with these kind of issues. I am still awaiting my refund!
105 replies
94 months ago
Absa Sucks!
I have been calling Absa to change a debit date. They confirm that its done and after 2 months its STILL not done! Completely useless. I think Barclays left with their work ethic as well.
53 replies
122 months ago
Telkom Mobile Sucks-Worst Customer Service
On 30 November 2015 Telkom sms'd me to say +- R880 will be debited for my monthly contract. I put R1000 into that account for the debit. To my surprise they debited +- R1200. When i had queries it they said it was an error on their side. They advised me of the amount i should pay, so I did. I than found out that the amouny was incorrect. Telkom had been debiting me since November 30th till date on the 15th and last day of each month causing my account to go into a negative of +- R1200 due to failed debit charges as i cancelled my contract after november. They advised me to send in bank statements so they could refund the failed debit charges as they admitted it was their fault. Up until today i have heard nothing and im left with a +-R1200 owing to the bank. Telkom is pathetic and their customer service is disgraceful. A bunch of idiots if i may say!
75 replies
124 months ago
Pathetic Refund Policy
I had purchased a Targa Thump Series 4000watt amplifier for my car in April 2015. Within a week of usage the amp had went into protection mode. I had taken it back to Govan Mani Pavilion to repair as it came with a one month warranty. It had been fixed and i had it fitted back into my car. December 2015 it had went on protection mode again, i proceeded to take it back to the store for repair. Again, i had it fitted back into my car. In February 2016, once again the amp had gone into protection mode for the 3rd time in under a year. I took it back only to receive a call in 5 days stating i should come in for a refund as it cannot be repaired. On arrival i was told i paid by card i will be given a credit note which is absolute bull! I paid using a credit card which is now paid off and the account closed. When i paid for the amp initially i did not pay the supplier with a credit note. I think this policy is utterly disappointing and the sales consultant was abrupt and rude about them not being able to refund cash. Also they did not consider the inconvenience of me having to come in mutiple times because of their faulty stock. PATHETIC CUSTOMER SERVICE.
0 replies
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2 Star
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