PA
Petrie A
Active since Feb 2016
3
Reviews
0
Industries
Reviews
3 reviews68 months ago
Partner clients and app administrators not on the same page
After visiting Bhandaris in Fish Hoek for a meal. I decided to try the entertainer app and take advantage of a deal. Upon mentioning this to the waiter, she checked with the management and he decided to not give us our deal as "the system was not setup by them". I find this reason unlikely, as why is this restaurant listed on the app in the first place then if we as patrons cannot use the benefit. Needless to say, I follow up with the Entertainer who would follow up and get back to me, but to date not an email any response from them.
0 replies
68 months ago
Chilly burgers
I recently decided to visit the Fish Hoek steers branch. I understand COVID has affected businesses in the hospitality industry significantly, but when you are the only 2 people in a takeaway shop (with a COVID limit of 4) and being told to stand outside in the cold and wait for your food, I wonder whether the staff actually are trained to consider their customers at all. Also, that my girlfriend may not stand next to me while I order our food was quite the slap in the face. Needless to say, poor training/management is evident.
0 replies
124 months ago
Poor communication and service management
Queried billing on my account, after which I found I get billed R180 to clean the car, which I have never heard of in the past. <br> I then also found I was billed an extra day for returning the car 3 hours late after phoning the branch and informing them that I will be late. I was advised that it won't be a problem and that we won't be charged extra during the conversation.<br> <br> After querying this the incident was escalated to the manager, she said that the system managed the billing and their policy dictates a 1 hour grace period only. Very or no empathy at all.<br> <br> Shocking communication and service management
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)