SR
Suran R
Active since Mar 2016
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Truly Amazing Service
I visited the Misty Falls Spur in Howick. I was greeted and welcomed with such awe which made me feel extremely special. I was immediately sat down and my order taken. Within minutes my meal arrived as requested. The manager, Eliyah, came over and greeted me, asked why I was not accompanied by my wife and asked that I give my wife his regards. He quipped that I did not have enough strawberry jam (my favourite) and brought me his own tub of jam to indulge. Two minutes later my hot meal arrived like clockwork. It was truly amazing to receive such exquisite service. Well-done guys - make Howick proud.
0 replies
33 months ago
Efficient Service
I bought items online. Had to return slippers as the size was incorrect. Presented my invoice on my phone. The transaction was a mere 5 minutes without being interrogated. Thanks for such efficiency. Much appreciated.
0 replies
36 months ago
Superb Service - Misty Falls Howick
I'm a regular at this restaurant. Their service is excellent both from waitrons and management. Both Eliyah and Brian are always willing to hear you out and are more than willing to go the extra mile. Every time I settle the bill, they will quip, see you next week. Keep it up guys
0 replies
41 months ago
Painfully Incompetent
Bloods were taken from my wife on the 27.10.2022 in hospital. The account was submitted stating that the date of service was 25.10.2022. As such my medical aid paid from savings account instead of the hospital benefit. I queried this with the medical aid company and they requested a re-submission of the account with the correct date. I followed up with Lancet. Their agent, Tumelo, stated that according to their backroom, there was no authorization number, that is why the account was paid from my savings account and not the hospital benefit. I categorically asked him not to quote medical aid policy to me. That was not what was requested. The ***** then tells me that he is trying to help me. I told him that he was just doing his job. If his backroom people did their job diligently, then I would not be querying this nor would he have a job. He indicated that the turnaround time to change the date would be ten (10) working day. What a joke! I brought to his attention that the request to amend the date was made approximately three weeks ago. What takes them so long? Again he makes reference to the authorization number. I arrogantly tell this ***** that this is not what is being requested. I will address the payment with medical aid myself. Its not his or Lancet's place to phone my medical aid about authorization numbers and where this account must be paid from. Nonetheless, he contacts my medical aid and then phones me to tell me that he has contacted my medical aid and they are in agreement with him and gives me a reference number from my medical aid. I asked him if the date, as requested, was amended and the account re-submitted. He responded in the affirmative. I called my medical aid and the issue was resolved within a day. Lancet, do what you need to do. Don't act smart by making reference to some clause to compensate for your incompetence. Ignorance is bliss, tis folly to be wise.
132 replies
44 months ago
Pathetic Customer Service
I bought 8x6L Parmalat Everfresh UHT milk from PnP in Howick. When I proceeded to open the cap, I found that it virtually impossible to open it normally. After several attempts I just inserted a sharp knife and removed the cap and locking mechanism as they could not be separated. I did some root cause analysis and found that the cap and locking mechanism to be installed incorrectly during packaging. I inspected approximately 8 boxes and found this to be the same. My wife wife inspected a few more - same issue. I called the customer care line. Spoke to Carl. After listening to my complaint, Carl asked me to take photos of ALL non compliant boxes inclusive of the printed data and forward this to their what's app line as they need to investigate every non-compliant batch. I sent pictures of 5 boxes. I wasn't being paid to problem solve for Parmalat. I stated quite categorically that all I needed was for them to uplift the product with sub-standard packaging and replace with boxes that have caps properly and correctly affixed. I did also explain that I did not have my receipt as I had discarded it. He advised that in future that I should take photos of my receipt. WHAT **** ADVISE. Rather that honour my request, Parmalat have sent me a R50 voucher when I next purchase their products. REALLY - so fifty bucks should compensate for the daily inconvenience. Parmalat - wake up and smell the coffee. You DO NOT address the symptom, but you FIX the problem. I don't need you R50 discount, I need my milk exchanged. Period.
266 replies
44 months ago
Great Food, great ambience, great service
The best dinner I ever had in Gqeberha. Their flame grilled wings was off the cliff. Better than finger licking good. The grilled Karoo Lamb chops was another winner. Overall, an amazing dinner overall
0 replies
50 months ago
Pathetic Service from Absa HOC Continues
I have written about Absa's pathetic service on the 15th February and the apathy continues as I write today. They had sent their 5th assessor (loss adjustor) on the 4th March. It's exactly 14days since this and they still have not finalized my claim. I have called 3 times this week to check on progress and all I get is, please hold, let me check. I hold for between 10-20 minutes, only to be told that they apologize foe making me hold, but they don't seem to get hold of Fundiswa. They will send an email seeking an urgent response. How many times does this have to happen. The service and response times are absolutely pathetic. Its exactly two months since my claim was lodged and it goes from one department to another. Final feedback was meant to be 25/02/2022. The charade continues. When will I get closure to this claim?
106 replies
51 months ago
Pathetic Service from Absa HOC
I have had Home Owners Comprehensive insurance with ABSA for approximately 22 years. I lodged a claim with them for water damage to my carpets in my bedroom as a result of the heavy rains experienced and was given a claim no. 4187277. They sent out Top Carpets to assess. I called a week later to follow up. I was told to hold the line so that the agent could read the report. They then appointed Sbenz Contractors to assess the building. I called again and was told to hold the line so that they could read the report received from the construction company. They then appointed Leak Masters to assess for water leaks. The assessor advised that he could not find any leaks and submitted his report whilst at my house. I received an sms today indicating that DAS have been appointed for resultant damage on this claim. Another sms has been received from DAS to make an appointment. I tried calling the consultant that is responsible for handling my claim. She is very conveniently not available. I have written to her, and she has chosen to ignore my email and as such has responded. How long does it take to assess the damage? My room has a stench which aggravates my wife's medical condition. This is by far the most pathetic service that i have received from Absa HOC. Is this how they treat long standing clients? I am seriously considering looking for other companies to insure my house. i can no longer tolerate such incompetence. Absa, you are pathetic, to say the least.
477 replies
56 months ago
Poor Scheduling and Communication
I cannot understand how a company like Vodacom can condone such inefficiency. I've done a review on their false assertions about a fibre contract. They have subsequently got Metrofibre to install a termination point only, knowing full well that I'm already in possession of a fiber router which they have couriered. I made contact with their fibre support department on Friday 27/8, was given a reference number and was told that the ONT installation will be addressed within 24 to 48 hours. Today 30/8 I follow up with Vodacom again and was told by their agent, he is not sure why my query was not attended to. However he will follow up with the relevant department. Why do I have to chase up with Vodacom? Can they not have their policies and procedures in order? Is this the level of service one would expect from such a huge organization? When will this matter be resolved? Will they compensate me for additional expenses incurred?
106 replies
57 months ago
False Assertion by Vodacom Sales Agent
I was called by their sales agent, Donald Mucheche, advising that I could purchase a fibre contract for R649 per month and I would receive the router and fibre installation within 7 working days. He subsequently sent me a e-mail indicating that the router would be delivered within 7 working days. I called him out on this and sent him an email stating that I was suspicious about his claims. He assured me that they were constantly in touch with MetroFibre and that they can have the installation expedited. He then transferred the call to Vodacom's installation technician who confirmed Donald's assertions. I completed the application and forwarded this to Donald. I received calls from Kea (MetroFibre) and Thobile (Vodacom) who indicated that they will also assist with expediting the installation. I called both these ladies last week and both said they they were awaiting feedback. Today, calls to these ladies are not being answered. I'm now convinced that Donald has lied to secure a sale, knowing full well that installation will be delayed. His accomplice (the technician) has also lied to ensure that Donald gets the sale. This is unacceptable from a company like Vodacom. I demand that this gets escalated to the highest authority within Vodacom, else Vodacom should come good and ensure that the fibre is installed within the next 24 hours.
106 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
8 (57.142857142857146%)