Active since Mar 2016
17
Reviews
0
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Reviews
17 reviews3 weeks ago
They were very frien...
They were very friendly and followed up on the progress of my tow-in, ensuring I received the service required.
15 replies
3 months ago
Pathetic service
For four years I have been complaining to Vodacom about the same issue, biz I will have good connection to their network yet there is no data transfer happening. At the time when I took the contract, Vodacom had a network coverage map that showed that I have coverage, yet this issue occurs regularly. Each time that I complain, Vodacom gives different reasons, but never solutions. This negatively impact my ability to work as I work from home for an international company.
219 replies
13 months ago
Poor quality of connection
Since Monday 14 April, though the signal strenght is average, the quality of the connection has been horrible. The connection is having between 20% to 30% packet loss. Since I work from home and need to be in online calls, I find this service to be very poor.
75 replies
15 months ago
Signal, but no service.
At least once a week for the last 8 weeks I will have FULL signal strength, but there will be no internet connection. This is not on a single device, but on all devices linking to the Vodacom networj. This has a tremendous impact on my work as I work from home. This is also not the first time that I have complained about this. I have logged at leadt two complaints about this in the past, and there has been numerous times that I have not complained. However, I am fed-up with the poor service from this provider.
140 replies
29 months ago
Poor network quality, multiple complaints
On 31 March 2023 and on 8 Aug 2023 I have complained about the poor service delivery from Vodacom, where I have perfect 3G signal strength, but the quality is pathetic. The signal is, at best, for download, 630kbps with a latency of 139ms and a jitter of 327ms. For upload it is 1.19Mbps connection with a latency of 662ms and a jitter of 863ms. Both previous complaints will be resolved, but the problem returns. I am working from home and is dependent on good signal to be able to perform my work. I have tried dialing 082 135,but no conaultant answers. It seems that Vodacom is not interested in my business as they care not to fix the problem.
151 replies
34 months ago
Poor service and connection
For the past week, even though my router has almost full signal, the data connection is either extremely poor or there is no data. (even thpugh the connection bars are almost full) I work from home and this has a HUGE impact on my work performance. I have double checked with another device and the same problem is present, there is signal, just no data going through, or there is extreme jitter. I previously logged the same issue, ref# 1-36023395411230. This is exactly the same issue again. This, along with the poor feedback, makes me think that Vodacom does not care about the single customer.
154 replies
38 months ago
Poor service and support
For the last month my 3G data connection is not working. When logging in on my router via browser, I can see that the router has almost full connection, yet the data speed is almost non-existant. This is not an account or device issue, as my work cellphone has the same issues. This has a tremendous negative impact on my work as I work from home, as I cannot make the international calls that I need nor connect to systems. I have tried restarting multiple times a day with no improvement. I have logged calls twice with Vodacom not resolving the issue. (ref# 1-36010723472878 - I have send an email as requested & 1-36023395411230). When I do have connection, I obtain an average of 3.1Mbps download, 0.2Mbps download with a ping of 1059ms.
210 replies
57 months ago
Pathetic in-store policies
I went to Pep in Dihlabeng mall in Bethlehem to buy shoes and clothes for my children. In the store I found signs that told me that we are not allowed to fit shoes or clothes. I was told that this is due to Covid. As a medical technilogist and as an (ex) client I find this pathetic and beyond stupid. Covid is not spread by feet. It will be more dangerous if even any at all, to buy items, take them home and then returning them because they do not fit. Why is stupid and un-rational decisions like this made? Two shops away people are sitting outside a shop and eating, drinking and chatting with no masks on, but this is fine...
0 replies
63 months ago
Terrible internet speed
Even though my router shows full 3G signal, the internet speed is terrible (less than 0.7Mb/s). This is happening day after day and it does not matter what time of day it is. How is it that Vodacom sells a contract bit is unable to provide a service?
148 replies
70 months ago
Toal failure of service when needed
I installed the banking app on my new phone and used it for the first time on 03/08/2020. Everything was fine. On the evening 04/08/2020, the app locked me out, saying that I must phone the fraid number. I phoned the number the next day, to be told that I must visit a branch to verify my account. I tried to do so, but both the branches in Bethlehem closed at 14:00. My working hours does not permit me to visit the bank anytime before 14:00. I phoned the number again, explained the situation, but they would not help me. The operator said she will ask her teamleader to phone me, but this never happened. I needed to make urgent payments, but now I cannot as I am locked out of the app, locked out of internet banking and unable to visit the bank. Definetly not simpler, nor better, nor faster.
142 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (35.294117647058826%)
1 Star
9 (52.94117647058823%)