Active since Mar 2016
Very disappointed in the way food was handled today. The lady grilling the chicken at the pack handled the chicken strips i ordered with her bare hands, as well as the portuguese roll, moving it from one container to another. This after waiting 27 minutes for the order. I think the service and quality of food have deteriorated over the last few months. You should be careful, across the road a doppio zero is opening…..
Seeking an authentic Italian dinner. Unfortunately the choice of music leaves much to be desired. May I suggest Italian music or italian artists.
The Lynwood Lane branch in Pretoria has slow service, and the manager is rude. This is not the first time I have complained, yet complaints always fall on deaf ears. When questioned about why a simple order gets lost and takes half an hour, the answer is they are short staffed.
Old oily cold fries and a completely raw and cold burger patty.
Despite regular poor service, I have continued going to Mugg and Bean in Potchefstroom for the past six months. There seems to have developed a culture of poor waiting service, where waiters stand around at the entrance of the restaurant, talking to one another and ignoring customers. The food presented to the customer is sometimes not the same as offered on the menu, with components, yet waiters remain unapologetic to their mistakes and uninformed about the menu.<br> Furthermore, waiting time for receiving a bill exceeds thirty minutes, even when there are a mere 3 occupied tables in the restaurant.<br> I have never been to another Mugg and Bean in the country with the poor level of service. This branch is a disgrace for their name.