RT
Russell T
Active since Apr 2016
5
Reviews
0
Industries
Reviews
5 reviews19 months ago
Kambrook
Bought this appliance at Clicks The coating is coming of the grid inside the pan., and is now going rusty. I can't get spares in South Africa. For the sake of a R100 grid I must buy a new airfryer. What sort of companies do clicks deal with??
0 replies
95 months ago
Hisense Poor Quality Products
I purchased a Hisense 120cm Flatscreen TV 2 and a half year ago, it lasted 18 months and the backlight behind the screen stopped working. To fix it cost R1000. After 9 months it went again, cost to replace R1100, It has now gone again within 6 weeks of repair (not paying another R1100 for a possible 6 weeks use), its now not worth repairing. I cannot afford to replace this again, I have come to the conclusion that Hisense is just a very poor quality product that cannot be relied upon. I will not be buying anything Hisense in the future, and will recommend to everyone not to buy Hisense
106 replies
100 months ago
Contract confusion
Sell Direct Marketing phoned me on the 22 November 2017 (on behalf of Telkom), as my current 2 year contract was coming to an end (a couple of months prior to my contract officially expiring), and offered to double my data (from my current 20 GB contract to 40 GB) for no extra cost (free), and that I would also receive a Android media TV box and a Netis wireless N range extender for an additional cost of R50 a month. On the 28 November 2017 I received the goods along with a new SIM card. On the 1 December 2017 (start of new month for data) I saw on my Telkom App that 2 further data categories had been added to my data usage section: Included Telkom night surfer data (20GB) (Existing) Inclusive smart broadband data (20GB) (Existing) Recurring LTE/LTE-A anytime data (20 GB) (new) Recurring LTE/LTE-A nightsurfer data (20 GB) (new) Now my issue. I have tried to confirm with Telkom if this supposed new/extra data is actually free. I went to the Benoni Lakeside Mall branch of Telkom to confirm. The Sales Representative said that according to him it should be free. I asked him to confirm. He called the Telkom billing department from the phone at the branch, and discussed the issue with them, I then spoke to them and was told if my current contract data runs out in the month and I want the extra (supposed free) data that I would be billed for it, at normal rates. What was interesting is that the deal codes on my account profile at Benoni branch and the billing departments profile were different. TWL ********** C****08107 Even the Sales representative at Benoni branch was confused by this, and said they should be the same. So much for the free data offered when I was approached by Sell Direct Marketing. I REQUIRE: Please can Telkom confirm the status of my data, i.e, has it been doubled for free, or will I have to purchase the data if I go over my 20 GB. Simple question, which your two departments don't seem to agree on. CONCLUSION: If the data is free all good and well, as this was offered and that is what I got. If it is not then the contract I agreed to extend is null and void, and I would like to cancel my contract, as I was lied to by Sell Direct Marketing, which are representing Telkom.
105 replies
111 months ago
Bank Charges
<p>I experienced an illegal Debit order on my account, it took a month and 3 calls (and about an hour of my time), to your call centre to get it reversed. I know the story the bank is not responsible for debit orders taken on peoples bank accounts. I have no idea why, as you have taken the responsibility of protecting my assets, and we pay a high price for that to in Service fees.</p> <p>The debit order was reversed, but my issue is the service fee charge of R16-00 which was not credited back to my account. Why should I subsidise the bank for fraudulent transactions, when you are supposed to be protecting my assets. How much does the bank make on these type of transactions???</p> <p> </p>
168 replies
122 months ago
Monthly EFT not being deducted from my account
3 months ago I entered into a internet contract with Telkom. Everything was fine till I was disconnected for not paying my account. On investigation with Telkoms call center I was 3 months in arrears, and that my debit order was rejected by the bank (funds always being available). Telkom confirmed that all my details are correct on their system. I was told by Telkom to speak to my bank. I spoke to my bank and they said its Telkoms problem speak to them. I went to a Telkom office, but they don't deal with such matters I have to go through the call center. This is madness where is the customer service, you just get pushed from pillar to post.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)