Active since Apr 2016
9
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9 reviews41 months ago
Non existent clien service
It is obvious that client service is not a priority for this company. Quinton made an appointment fo between 0800 and 1000 this morning. Needless to say he did not arrive, doesn't reply to my Whatsapp messages or answer his phone.
0 replies
45 months ago
Poor service and communication
The H2O Somerset West branch provides poor service. I am trying to get a qoute to service my under counter filtration system and repair of the bulk tank tap which is leaking. They were fast in sending a most confusing qoute that did not cover the repair of the bulk tank tap. I have contacted them twice on this matter and every time they say they will contact their HQ and get back to me immediately. Obviously their immediately differs from mine as I have not received any feedback or communication from them.
134 replies
46 months ago
Totally ignored after request for a quote
Bitterly disappointed with the service from this company. Saw their adverti*****t on Groot Fm TV show and sent the SMS immediately. It took them 2 days to reply to the SMS. It took a further few days to contact me to set up an appointment for a week later. The salesperson arrived and started bragging of how big their installations were with photos and all. Once he started talking I got an uncomfortable feeling that he was taking me for a ride. Having done some research on solar power and the installation, I caught him out on a few items that he said were absolutely necessary in terms of solae panel installation and orientation. He promised to send me quote asap. I told him that it was not a problem and that we could wait for a day or two. It has been more than 3 weeks now and still no qoute or contact from the company. They are still advertising on Groot FM saying that they are the best and have the client's interest at heart (what a lot of BS)
0 replies
46 months ago
Lost interest in their core business
I have been with Santam for approximately 20 years. Over the years I have had good service from them. Now having bought a house in the Strand they refuse to insure the building against floods as the house might have been affected in the floods of 13 years ago due to blocked storm water drains backing up. This was reportedly the only flood in living memory. Now to place the cherry on top of the cake they refuse to insure the contents of the house against floods as well. Now why must I have insurance with a company that wants to take my money but not provide cover? Santam is also the only company that i spoke to that refuses to insure the structure and contents against floods. Why are they in the insurance business if they don't want to take the risk (which you are paying for in any case) So after more than 20 years it is goodbye Santam
134 replies
95 months ago
BEING SENT FROM PILLAR TO POST LISTING TO MORE EXCUSES WITH NO ANSWERS
Service request number SR180 ********** 88. I was told by the Vodacom rep and the installer of my Vodacom Fibre line that the Interim Access system would be automatically cancelled once they activate my uncapped fibre line. A month later (and once again for another month) I find that I am still being billed for the Interim Access as well as the Fibre data line. I lodged a complaint with the service department on 5 June 2018 (see above SR number) and was told that a person from the billing department would contact me within 48 hours. A week later no one had contacted me so I phoned in again to the service department only to be told that nothing had been done and that the Service Request would be escalated and that someone would contact me within 48 hours. After another week of no response I once again phoned the service department oly to be told that nothing had been done so far and that they would escalate the Service Request and RED FLAG it for immediate attention and that I would be contacted within 48 hours. Now after another week of deathly silence from Vodacom I today once again contacted the service department. I was told that the matter was referred to the service department back office on 3 July (almost a month after I lodged the request) for referral to the billings department. I was told that I should contact the billings department for further feedback. I contacted the billings department only to be told that they do not work with SR numbers and could not help me and that I should work through the service department (to whom I had just spoken) I always thought that Vodacom was the best but wow was I disillusioned with their service. In fact their poor service is only surpassed ny Telkom.
53 replies
115 months ago
Rochester Fails Again (for the fourth time)
<p>After more than a year of fighting to get a serviceable lounge suite Order no 386939, Rochster undertook to provide a replacement as a 4th attempt to resolve the issue. On Friday 21 October 2016 a replacement lounge suite was delivered. On opening the first couche I found that the frame of the couch had been damaged. I refused to accept the damaged goods and contacted Marshal to inform him of the situation and sent him photographs of the damage.</p> <p>The situation has now reached a stage where I am sick and tired to the poor service provided by Rochester. If you can not provide a serviceable lounge suite in more than a year and after 4 attempts, how much time and chances do you need?<br /> <br />I hereby insist that the whole deal be cancelled and that the monies I have paid plus interest (to compensate for the stress of dealing with a company that has no idea of client service) within 10 working days.</p> <p> </p> <p>This is being put on Hellopeter as the Rochester client services site does not work (what do you expect from a company that has no customer serrivce,</p>
210 replies
118 months ago
ROCHESTER AFTER SALES SERVICE TOTALLY USELESS AVOID THEM LIKE THE PLAGUE
<p>After struggling for almost a year to get my lounge suite fixed one of the couches was delivered today in a worse state than when it was picked up. What started as a simple job of repairing lose stitching has resulted in the lounge suite being damaged more every time it is picked up to be repaired. When it was first picked up it was returned four week after the promised date with cut marks, scuff marks and water damage to the leather. It was picked up again on 27 June 2016 with a promise that it would be returned with two weeks. After weeks of excuses of the wrong leather and then the wrong colour etc, the one of the couches was returned today (15 August 2016) in a worse condition that when it left (I thought that if would be impossible but they managed to damage it more). There are awl or sewing machine marks visible on the one back panel, places where the stitching was not done, a new deep scratch on the leather and back panels that vary from light Tan to Dark Chocolate. I refused to accept the further damaged good and sent it back.</p> <p>I am now sick and tired of Rochester and its agents (Leather Guard) poor service and excuses and am considering legal action against Rochester inclusive of resorting to the Consumer Council and printed media.</p>
53 replies
121 months ago
After Sales and Customer Service NON EXISTENT (AKA- Once you leave the shop don't come back)
The only response I get from Rochester Home Decor is when I write a damning report on Hellopeter. If that is the way they want to damage their reputation that fine by me. After my last review on 22 April 2016 someone phoned me on 25 April to find out why I went to Hellopeter.com to complain . He asked if Rochester could arrange for someone to come and inspect the damage to the lounge suite to which I agreed. He promised that he would arrange it as soon as possible and get back to me. It is now a week and a half later with not a word from Rochester Home Decor (to which I shouldn't be surprised). This just goes to show that once you have left the store any further service from Rochester Home Decor is just pipe dream. If anyone could give me pointers on how to take Rochester Home Decor to the Consumer Council I would appreciate it.
225 replies
121 months ago
Rochester's Service, Guarantee and Client Relations are None Existent
In July 2015 I purchased a lounge suite from Rochester in Centurion. The lounge suite was delivered late. In November 2015 the stitching on the lounge suite came lose which I reported immediately. After many a phone call and visit to the Rochester branch in Centurion I resorted to hellopeter.com which finally got some reaction. After further fighting and false reports by company staff in terms of pick-up date the lounge suite was picked up on 29 February 2016 (4 months late). The lounge suite was unceremoniously dumped on top of and in between other items on the truck. Once the lounge suite was returned I noticed that there was substantial further damage to the lounge suite although the stitching was in order. There are several deep scuff marks and cuts on the leather due to improper transportation practices and water stains on one of the pieces. I immediately reported the further damage and forwarded photographs of the damage on 30 March 2016. I received an acknowledgement on the e-mail but no further reaction. On 9 April 2016 I sent another e-mail requesting feedback and stating that if I did not receive any positive feedback within 10 days I would be reporting this on social media and reporting the matter to the Consumer Council. To date (23 April 2016) I have only received a report that the matter had been escalated (what ever that means) Rochester's service STINKS and is NONE EXISTENT
75 replies
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9 (100%)