Active since Apr 2016
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6 reviews19 months ago
Unreachable, no assistance
Absolutely no assistance telephonically. Numbers and department extensions go unanswered offering absolutely no assistance regarding donations and assistance with debit order information. Very quick to take money a a donation, but after that good luck in getting hold of anyone for assistance.
0 replies
35 months ago
Exceptional service from REAM Insurance Brokers
Exceptional service received from Moya in the claims department. Submitted a claim for a burst geyser that was tended to on the same day. The service provider however damaged a part of the ceiling that Ream insisted they repair and restore to the same as before the damage occurred. After they completed the work, I was not satisfied with the workmanship. My walls were left dirty, and the paint chipped. Cornice joints weren’t aligning, and the paintwork was not up to standard. Moya arranged for me to receive a payout to have the damages fixed and my home resorted to the same as before the damages occurred. I received constant updates on the status of the claim and even received a sum back of the excess paid due to the service provider not delivering satisfactory workmanship.
53 replies
110 months ago
Pathetic Telkom still going strong
<p>So after my review of Telkom’s utterly pathetic and incompetent service https://www.hellopeter.com/telkom/reviews/pathetic-telkom-13- ********** , I get the response below:</p> <p> </p> <p>Good day Jeffrey , </p> <p>Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p>Quick quick not even 48 hours later, Thursday 16th March, I receive an SMS stating my line has been restored. Guess what? It hasn’t. The afternoon of the 15th March after my complaint on the site there was not one single technician in the area. The following day, 16th March there was not one single technician at the box the whole day. Do they expect that the line is magically going to fix itself? Newsflash Telkom, an SMS is not going to solve my problem, it is going to take some actual work from your side. I have had stories from sales not closing my order on the system for a line, to technicians apparently replacing cables on the 15th March all the way to there being an area fault according to one call centre operative only to call back 10 minutes later and being told by another operative that there are no reported area faults. I honestly have no response to this pathetic and incompetent service I am receiving. I have reference numbers upon reference numbers and escalations upon escalations that has absolutely no meaning to me as no one gives a damn about fixing my problem. Then they still have the audacity to send me an SMS stating x amount is payable end of the month for my line. Well Telkom you can take that and shove that wherever my internet service is going, because I don’t have internet service so I won’t pay you a cent.</p>
56 replies
111 months ago
Pathetic Telkom
<p>My ADSL line was reported down on the 14th February 2017 and to date it has still not been fixed. Ever since the main cable from the exchange in Eekhornig Street Albertsdal had to be fixed, my line was never stable or at the speed it needs to be. This was already done in November 2016. So my troubles have actually been ongoing for more than 4 months now. Yesterday I phoned again to follow up on the status, I was just told with no urgency it was assigned to a technician yesterday morning, 14 March. This after an escalation the week before and assigned to another technician the week before that and it being reported a month ago already. Seems to me that they are a bunch of incompetent idiots for having no less than 5 technicians assigned to my fault in the last month. I asked to speak to a manger, who surprise surprise was not available and busy on a phone call. I was told she, Lotoya is her name, would phone me back and they took down my details. This was as 2:36pm 14 March, some phone call I must say. I hope they are not using my money I pay every month for not having internet to fit the bill for that call, because previously I was promised a refund for the other 6 weeks my line was down, of which I haven’t seen a sent. Surely if you work on telecoms technical side it works the same on one street as the next? How come not one of these idiots can fix my line. Not one of the 4 Openserve vehicles in the area yesterday afternoon had my number on their schedule. Neither did any of the lazy ones parked at the exchange, a total of 7 non the less. They are so slack and useless they cannot even offer me fibre, which I am more than happy to pay for the installation, or tell me when fibre will be available to me. Seems like they just don’t give a damn and I must just wait until one of these useless lazy technicians decides to do some actual work.</p>
224 replies
115 months ago
Incompetent Telkom at it again
<p>Reported a fault to Telkom on the 14th of October. The problem came back as a bulk fault on a main cable. The following days there were 8+ cars and technicians that could be seen on site. On the 19th October, a message was sent out stating the problem had been fixed, but if you still have problems you should reply no to the message that was sent out which I did immediately. No communication or new reference number after this. Passing the site where the fault was located there is only 1 car and technician on site. Friday 21 October, I phone the call centre to find out about the status of my fault. Once again it gets blamed on the bulk fault, to which I inform them a message was sent out plus I can refer them to at least 3 people I know in the same area who was affected by the same fault but their service has been restored since the 20th October. Get given another reference number and my contact details confirmed for a technician to contact me on 21st October. It is now 28th October with no contact and still no solution to my reported fault. With my last fault in April, which lasted 3 weeks, they were very quick to suggest a refund to which I supplied all my details and I am still waiting for this to happen too. I have come to a point where I will work out a pro rata amount and pay only that and if they dare cut my line I will report them to the relevant authorities. </p>
210 replies
121 months ago
Non-existent Telkom service
A fault on my DSL line was reported on 12 April. To date I have had no communication as to what is happening with the fault. Every day you see them sitting on comfortable chairs at the boxes on the corner under their umbrellas. What they are doing I am not sure as after 2 weeks my line is still not fixed. It is clear sitting at the boxes is not fixing my problem, but as usual they are too lazy to come to my house and check the line and Telkom wires as this might actually require them to do some work. As with all state entities, I can now see why it is in the state it is in. The fault has been escalated twice with Telkom.
75 replies
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