PB
Philip B
Active since May 2016
89
Reviews
0
Industries
Reviews
89 reviews13 months ago
Online order cancelled with no reason - Call centre offer no help
Pick n Pay Online and Call Centre: Made an online order for over R6000 (more than 100 items) to be delivered and the order was just cancelled and no reason or response was provided. (Not pnp ASAP). I contacted the call centre and they said it was cancelled by the branch (Mulbarton in Jhb). The call centre said they would let me know why it was cancelled. After 4 calls to call centre and even the call centre senior manager promising me a call back, i still don't know why they cancelled my online order and i have never been called back from their call centre. I called the Mulbarton branch many times and they just end the call so there is no contacting them. This is not the ASAP small orders, this is the online orders. The problem is that i dont choose the branch, their system does that based on my location. My orders are set to substitute so its not like its a stock issue and i make these orders every 3 weeks for the last 11 years. You might say just use Checkers; the problem is Checkers only allow 35 items which is a nuisance as my orders are over 100 items and Makro dont do fresh produce online. Its a pity Pick n Pay dont seem to care about me as a customer. My usual order is over R10k per order but i cannot sit and add items to a cart for 45 minutes only to be cancelled again with no reason or regard for the customer. And why is the call centre so powerless is resolving the issue - oh maybe because they say its a franchise blah blah. Where else can someone order bulk online including fresh produce for more than 100 items?
106 replies
32 months ago
Great service from call centre
Very good service from Alvin (or Alrin) in the call centre who helped me with my membership changes. Thank you for your good service.
0 replies
37 months ago
Consider alternative companies.
My internet has been very slow for over 14 days and i am on the R999 plan. I have logged 6 service calls (over 6 days ago) and requested my service to be cancelled now twice. I only get automated emails saying "help is on the way" Their call centre wasted my time (3 times) with only "restart your router" or "take out your SIM card". I suspect the call centre is in India with the ability to restart routers and escalate queries only. So if you have a genuine technical problem, good luck, you will most likely be without internet for a long time, just like me. I have lost days off work so I had to get fibre. Afrihost organised fibre for me and it’s now up and running within 4 days and no one from Rain has even contacted me to resolve my issue. So I have a new internet service provider while Rain is still promising to send me help… My Rain router is back in the box and ready for them to collect once they refund me for the lack of internet for March. I do not trust this company anymore. Initially I was satisfied with their product, but wow have things changed.
1378 replies
38 months ago
Customer support is very slow. Internet speeds are also slow
The internet speeds have drastically reduced. Tried to contact their network support and firstly their phone does not work, and secondly no one has replied to my emails.
530 replies
38 months ago
Refunds only given from the branch you purchased the item
While they advertise that they will exchange or refund you for a product that you not 100% satisfied with, what they dont tell you is that you must go to the same branch you purchased it from. Had a light bulb that was 1 day old and cost R50 and was told to go back to the place i purchased it from. What type of business is that? Rather buy from game or Makro next time.
53 replies
46 months ago
Not honouring promise to refund Kulula flights
Booked a Kulula flight using my Discovery Card. Kulula closed for business. Discovery send out communication to their members stating a refund will take place. I meet all the criteria for the refund but now they telling me Kulula must refund me and not Discovery Bank. Yet why did they send this communication to their members: "While Comair has credit and refund processes in place, we are aware that these may be lengthy. However, in order to assist our clients, for Vitality members with a Discovery Bank account who have a discounted flight booked to depart between 1 and 7 June 2022, Discovery Bank will automatically refund the amount they spent on that flight into their Discovery Bank account by the end of business today. " I see other complaints on Hellopter with same issue.
0 replies
48 months ago
Advertised 4-stars but had no star grading
- Langebaan Holiday Homes advertised a self-catering rental with 4 stars using the Tourism Grading Council of South Africa trademarked stars (TGCSA). - I booked and paid for the venue based on the 4-star grading but upon staying at the venue, it was way below a 4 star graded venue. - I asked Langebaan Holiday Homes how they got their grading and after many emails it was communicated to me that Langebaan Holiday Homes "provide their own grading". Just imagine if everyone could grade themself- this is absurd and that is why there is a statutory body who is the only body who may provide a star grading. In fact absolutely no type of star may be displayed on a tourism venue unless it was provided by the grading council. - I lodged a complaint with the Tourism Grading Council who advised me that Langebaan Holiday Homes "are illegally using the stars.." and that Langebaan Holiday Homes was not even registered with the Grading Council. - It’s a criminal offence to portray stars on an advertised tourism venue unless those stars were provided by the SA authority on star grading as per Tourism Act No.3 of 2014. A company displaying stars which do not meet the Grading council requirements is not good for South African tourism. - A complaint was lodged with the National Consumer Commission (NCC). - I also requested a partial refund but Langebaan Holiday Homes refused.
0 replies
52 months ago
Illegal use of tourism grading stars - false adverti*****ts
Advertised properties with star grading but the holiday homes have not been graded by the star grading authority. Falsely advertising that they are graded when in deed Langebaan Holiday homes "grade themselves" according to their own ratings. The SA Tourism Act specifies that any grading must be performed by the grading council. Tourism venues are not allowed to display stars unless these stars were provided by TGCSA. I booked "4star" self catering holiday home and it was poor. Did not meet the star grading. So many things wrong with the house i booked. Would not use this company again.
0 replies
53 months ago
SMEG Kettle lid not opening and squeaking lid and handle
Purchased a SMEG kettle KLF03CRSA from Woolworths and the lid would not open consistently. The lid and handle also squeaks. I returned the unit to Woolworths who said SMEG have to inspect the kettle. SMEG had the unit for 3 weeks and refused to acknowledge the lid problem. Woolworths refused to refund the monies even though the consultant also tried other kettles on display and the lids sometimes also do not open when the button is pressed. Overall a poor service experience and would not recommend this kettle.
0 replies
54 months ago
System offline and poor customer support. Total time wasting at Nedbank.
Attempted to deposit forex into my Nedbank bank account but it seems impossible. - Went to Alberton City Branch and the consultant tried extensively but informed the system was offline. Waited about 20 minutes. - Consultant advised me to go to another branch - Germiston or Alberton - Rushed to Germiston - Lambton branch. Was given a ticket that said card collection even though i said forex. - waited and then the consultant advised that forex closes at 15:15. Said i must come the next day! - Arrived at Lambton branch next day, got a ticket, waited and then the consultant advised me that the system is offline. Why do they keep giving tickets if the system is offline. Why must i even sit in the branch if the consultant cannot perform the work? Poor coordination. Why send me to another branch when that branch closes earlier than other branches? Total waste of time and poor customer service. Unreliable forex banking.
0 replies
Review Distribution
5 Star
9 (10.112359550561798%)
4 Star
2 (2.247191011235955%)
3 Star
0 (0%)
2 Star
41 (46.06741573033708%)
1 Star
37 (41.57303370786517%)