Active since May 2016
8
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Reviews
8 reviews12 months ago
Looks Good on Social Media, but the Reality is Very Different
My experience with this business has been deeply disappointing, and I feel compelled to share my story so others know what they might be walking into. Despite all the glossy social media posts and the photographer boasting about features in publications like New York Weekly Magazine, the actual client experience tells a very different story. To start, on the day of my shoot, the photographer arrived nearly an hour late — not because of traffic or an emergency, but because her assistant failed to inform her that the shoot was happening at Newlands Forest, not the Gordon’s Bay studio. This wasn’t just inconvenient — it set a stressful tone for the entire session. I was told I’d receive my edited photos in 12 weeks. We’re now at week 14 and I’ve heard nothing. I’m still waiting — without clear communication — and I’m still owed a 2-hour shoot. While I was told the photographer had been ill (which I fully understand and sympathize with), the complete lack of proactive communication is unacceptable. Out of frustration, I started looking into other reviews — and honestly, I wish I’d done that earlier. The same issues repeat again and again: People waiting months for their photos with no updates Packages not being delivered in full (missing champagne, missing hair appointments, far fewer photos than promised) Venues being changed last minute, sometimes to someone’s personal home Cold, cliquey energy on shoot days Manipulative pricing — like being told you'll get 30 photos, but then being asked to pay R200 per photo after already paying for the shoot Promises of refunds that never materialize One reviewer even shared being told, “You’re the first to ask, so you’ll be the last to receive,” just for politely inquiring about their photo timeline. That says everything you need to know. This business claims to be about empowering women, but based on my experience and the many reviews I’ve now seen, it feels like a polished front for a chaotic and money-driven operation. These ladies are not professional. They are not transparent. And sadly, they are not what they claim to be. If you’re thinking about booking with them, do your research, read real reviews, and ask for everything in writing. Don’t let the glamorous branding fool you — the reality is far less inspiring.
0 replies
14 months ago
Impeccable timing
I was very impressed with my service from Roasted and raw, my items were delivered the following day and not 48 hours later.
0 replies
72 months ago
Not Impressed!
Hi, I've been trying to get hold of someone at your office to find out how much my outstanding balance is, so that I can close my account. I have emailed and I've phoned on Friday, but I'm on a switchboard so can't hold on for hours, I've now been on hold for 7mins. Please can someone phone me 081 767 8515 I have now been holding on for 16 mins and I've been cut off
1 reply
76 months ago
Disappointed
Made an appointment with Bianka on a week in advance! She took my number and my address and said I'll see you then. She never pitched and she didn't phone or send me a message to excuse herself. I tried calling her phone was off and I still haven't heard from her 5 days later! Because of her I'll never use a mobile service again. So disappointed.
0 replies
84 months ago
Disappointed
I came across Snupit on my search for a gift this morning. I requested that quotes be sent to me today still, cause I wanted my gift to go out today. I sent the request before 6am and I'm still waiting for the quotes, obviously no one is going to go out on deliveries at this time of day! I'm very disappointed in the service received.
1 reply
85 months ago
Credit Check invoice
Never in my life has an estate agent invoiced me for credit checks!! Really!
0 replies
123 months ago
Dawn wing - losing clients - Ref CPT1105362 - Customer account CPT1259
On Tuesday I tried calling them, no answer on their 061 number, I sent an email, no reply. On Wednesday I sent another email, no reply. I tried calling them again and sent another email on Thursday. Today I called on another number, got through told them about all the emails and calls. Requested a collection, said that my company closes at 13:00 today, had to phone them to ask when the driver was coming at 12:20, was told that they will call me back to let me know when the driver will pitch. Still waiting for the driver and the call back. Still no replies on any of my emails.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
2 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)