Active since May 2016
4
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4 reviews17 months ago
Exceptional vehicle. Appalling aftersales service.
We bought a Ford Everest Platinum on 8 July from CMH Kempster Ford Durban South. At the time we elected to replace the standard 21” wheels with the 18” wheels which are offered as an alternative. The reason for this is that if you are travelling outside of the major urban centres and you need to replace a damaged tyre, a 21” tyre is unobtainable. It would stand to reason that if you replace the wheels, you would replace all 5 (including the spare). The spare wheel was not replaced – so we had 4 x 18” wheels and 1 x 21” wheel. We picked up this error within a couple of days of collecting the car. We had to repeatedly follow up on this with the salesman and his Sales Manager. We finally received the 5th wheel on 14 October – three months later. To top it all, it turns out that a 65 profile tyre (which is what the 18” has) is just about unobtainable outside of major urban centres, so our objective of having easily obtainable tyres when on a trip has not been achieved. This makes no sense! This vehicle is a 4x4, and at least a percentage of owners will want to use it for 4x4 trips! Why would you put tyres onto a 4x4that are difficult to obtain outside the major urban centres? Then on 8 August, the right hand wing mirror was damaged, so we ordered and paid for a replacement wing mirror at Ford Pietermaritzburg – the entire unit at a cost of over R10 000. We waited until 4 September to receive the mirror – a safety item that took a whole month to arrive! We had phoned at least twice to follow up, and on the third follow up it turned out that the mirror had been sitting in Pietermaritzburg for a week – and nobody had phoned us. When we went into Ford Durban South to have it fitted on 14 October, it turned out to be the wrong part – even though the order was placed using the VIN number. It is my understanding that there were a number of other customers who had the same problem with the fact that the part on the system is not the correct part for the car. So we took the incorrect part back to Ford Pietermaritzburg. It took 2 weeks to receive our refund. On 14 October we instructed Ford Durban South to order the correct part. The quotation for this part was now R16 000! On 29 November we were notified by Ford South Africa that the mirror had arrived BUT… IT WAS THE WRONG MIRROR AGAIN! At the time of the second order I complained to Ford South Africa’s Customer Service department. I told them that the part on the system (based on the VIN number) is wrong and that it must be checked at source before it was shipped. They didn’t do this. It is now 3 December and we have been waiting for 4 months for a right hand wing mirror! This is a safety item. There has been no sense of urgency and no attempt to ensure that the first mistake was not repeated.
0 replies
46 months ago
PC Link Computers - don't buy from this company.
I bought and paid for an Alzheimers clock in January 2022. Despite many follow-up emails and assurances that it is in customs, 6 months later I still have not received my purchase. I have requested a refund and still have had no response.
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56 months ago
Great Product. Good Service.
Very happy with the product we bought - an outdoor fireplace. Slight dissatisfaction with delivery time. The website promised delivery between 7 and 10 days, but it took nearly 4 weeks. Nevertheless, would buy from them again.
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121 months ago
Outright Fraud!!
<p>Well it would seem I'm the latest in a long line of people who has booked and paid for a Great White Shark experience. It would seem the modus operandi is for Tanya to message you the day before and tell you that the outing has been cancelled due to heavy seas. I was offered a refund because I was returning home the following day. Needless to say, I have never had my refund. Avoid at all costs!!</p>
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4 Star
1 (25%)
3 Star
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2 Star
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1 Star
3 (75%)