TM
Tivania M
Active since May 2016
3
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0
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Reviews
3 reviews1 month ago
Aura International Skincare Treatments
Being a woman over 40, I've been struggling with hyper***mentation. I reached out to Faeeza from Sandton Beauty Clinic and tried out her Aura International Range which has been amazing! I've seen a noticeable difference but more than this, is Faeeza's care, kindness and going above and beyond to help. She also regularly checked in with me to see how I was progressing which most beauty clinics never even provide! Highly recommended.
0 replies
121 months ago
Frustrated and Disgusted with MTN Service
<p>I am absolutely appalled with the level of customer service expended to me by MTN. I have been a customer for almost 8 years, with no issues until now. I have always been on a top-up contract and on 7 January opened the line due to a change of jobs. Within 3 weeks I received a bill of almost R10 000 despite my usage being exactly the same. I have since had my line suspended at least 7 times, I have sent maybe 10 e-mails to different people, made 100 or more phone calls, escalated to customer service twice, called 100 times to speak to a team leader or supervisor and 3 months later, have received not a single message or telephone call from anyone in this regard to discuss my bill which is obscene and inaccurate. I have asked for my line to be migrated back to a top up account because the charges in an open line are hideous and my bill is escalating every month for usage that again remains exactly the same as it has over the last few years, and despite several emails this has not been addressed. I am sick to death of speaking to different call centre operators who promise to make notes and have a manager call me, only to have my line suspended time and again with no resolution. I am now facing the task of moving away from MTN but before that happens, I will ensure that this complaint gets severe media traction as I am an editor and will ensure that every possible platform is utilised to get MTN the exposure it needs as providing the most disgusting customer service to its loyal clients. </p>
150 replies
121 months ago
Transaction Reversal - Pathetic Customer Service
<p>I am disgusted with the lack of response received from FNB who are meant to pride themselves on their customer service. My boyfriend requested a reversal on a transaction on 7 April 2016 and was advised that this can only be done after 30 days. After the stipulated 30 day timeframe, he contacted FNB again and was told that this reversal cannot be processed, despite him advising the call centre operator on 7 April that he cannot locate the service provider whom he paid for a new cellphone. Surely at a basic level, FNB is able to provide this service to its clients who have been a victim of a scam? How are the clients protected and where are key players who are meant to revert with updates and assistance? I am an editor and will ensure that this complaint gets media traction. There is no excuse for pathetic service in 2016!</p>
225 replies
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