Active since May 2016
41
Reviews
0
Industries
Reviews
41 reviews22 months ago
Best Dog treats EVER!!
Finally!Cost effective treats for my doggo.We train every week and it becomes pricey after a while but now Ive found a great variety at Round of Apaws. Chicken feet are my doggo's new favourites.This is a new find for me, haven't seen these anywhere else. As well as chicken hearts, livers and gizzards and the dry wors, liver treats. Give them a try, they really are made with love. Support local and #proudlysouthafrican Find them on Instagram and facebook
0 replies
22 months ago
Smiles found at PNP The Glen Clothing
Hello there, Zinhle at PnP Clothing, The Glen in JHB was outstanding in assisting me after slip was lost. She called HQ, got all info and voucher was processed. So friendly so very helpful and all without making me feel bad cause gogo misplaced the slip. THANK YOU!! (ive since activated the app so all invoices coming to email now) PS New Redruth staff make you feel like a ******** and while I understand our countries crime, there are better ways to handle customers.
53 replies
26 months ago
Ryan Laruffa you rock!! Patient, kind and very thorough going through all my questions
Ryan Laruffa you rock!! Patient, kind and very thorough going through all my questions. And, I wasn't ready first time we connected, and there was no pressure to sign up then. I kept your email to ensure I came back to you and very happy to give 5 stars!
112 replies
36 months ago
Comaro Crossing is Styling!
Hello, Just popped into the Comaro Crossing branch, seems like it's under new management cause the wall of fridges of fresh vegetables on the left as you walk in has never looked so inviting. Fully stocked. Incredibly neat. Items 'boxed' together well. Not the usual mess that it seems to be, with or without customer involvement, it was always just messy. Looking almost like Woolworths standards. Compliments to whomever is looking after that section. I do hope you pass the message on. We could use more two basket trolleys there please, you're very limited on these. Change in check out and taking away the 10 items or less line seems to be OK, as long as there are ample tellers throughout the busy periods pls! Thank you! Best regards June
53 replies
43 months ago
Managers set the tone. Train them well in compassionate leadership
Good day, My 81 year old mom and I went to 5 different stores in the south JHB, trying to do an exchange by: A. Finding a shoe she liked B. Finding her size Both of these very difficult NB to know, she uses oxygen daily throughout the day and night. We o not have the luxury of a portable system. NB note: your returns policy is NOT displayed on your receipt as is required by law. The day we finally gave up, I had to return her home and I went to Bassonia PNP to get a voucher. On explaining to your staff and then the manager, how many stores we'd been to, why she wasnt with me, your counter sales persons was very empathetic. Your manager however, not so much. The first thing our of her mouth was," Next time, don't wait so long to do the exchange" This after I had explained all the efforts we had made, with my ailing mom. You need some serious customer service training. Perhaps I am more ware of this as its a field I trained customer service staff in for many years, with proven increases in empathy towards FMCG clients. But no...this was just pure uncaring, not listening, answering with judgement and bad customer service from your MANAGER Gwen, the person who sets the tone in your branch. Compassionate leadership filters down and in saying this, your managers clearly have a fear of accommodating us due to the pressure placed on them by those sitting at the office in the glass tower, not engaging on a daily basis with customers face to face. This kind of attitude is coming out because you, Pick n Pay HQ, regional mangers etc etc is not allowing any leeway to manage customers on a case by case basis. You need to do better. You need to BE better. If you cant accommodate an 81 year old with con******* heart disease for being 2 days late out of your 30 day return policy, after all the above efforts we made, we get your message and will take her measly R140 sale,our petrol, our wasted time and our efforts elsewhere...
325 replies
43 months ago
Head Office holds all the power over stores
Good day, your Narcisse for Illovo maple syrup, 6001241006220,does not scan at the till. Your staff have raised this with head p office repeatedly. The time and effort is now taken me to inform you, you could've sorted this problem out weeks ago. The delay at till points, especially month end, is annoying. Pls check your codes are logged correctly and help us all. If appreciate you following up and letting me know this has been addressed. ALSO - pls put more and larger signage close to the express till points. This puts an ongoing issue, which shoppers will take on with those holding up the 10 items or less queue, IF YOU give us clearly visible signage to point to when/if we need to educate the selfish. Rgds
133 replies
44 months ago
A little respect goes a long way
Hi there, I'd like to alert you to an incident this morning. While one of your staff was loading items into another client's car, he first stopped to lean on my car for a chat. Then opened the door into my car, which was idling at the time. I rolled down the window and get him to close the door and then as he casually walked away, had to shout at his back to get his attention. After calling him out for what he did, he waved, smile kept moving and gave me a ****y sorry. I asked him to be careful and respect other people's property, and got another laugh and casual sorry. Your security watched the whole thing. While your team there are for the most part friendly and helpful, this incident needs to be addressed, especially when a person has raised a serious issue, damage to property and your staffs response is a joke... Pls follow up and supply me with the outcome if you attend to this complaint in any way. PS I tried to send this directly in your website but the email address gave an error code. Rgds June
74 replies
45 months ago
Thieves work here, unsafe, do NOT USE THEM
THIEVES EMPLOYED HERE UNDER THE GUISE OF MOVERS. You used to be good...now you're a transport company moving your thieving staff from home to home...and you know it too!! Boxes and drawers where opened on route and at the final destination with nearly all jewelry removed from their individual containers. One half of many sets of earrings, sentimental value, now useless because your teams can't even steal those properly! But you've stolen one, so the rest are useless to us now... Karma will get you all...
0 replies
48 months ago
Silence is not service, speak up!
Your Comaro Crossing family branch management needs serious training. The most incompetant, rude and unempathetic owners/management. In all my years of customer service, as a trainer and customer, you have MAJOR problems at this store. I have ample evidence and examples to inform you of. This is my 2nd request now, first one was not responded to. Please can the PNP regional manager, who managers this branch, contact me to discuss further.
207 replies
53 months ago
Big bully business
Good day, after months of my complaint on your website still no reply.whomever is on charge of marketing or customers service, please contact me. You have a branch which takes up all the parking bays, for your clients, and other stores. Surely customer service 101 which you should all know, strongly suggests you leave the bays right outside your front door, open for prospective customers? Instead of between 2,sometimes 3 staff vehicles parking in them all day. And...while your staff are salaried earners, the car gaurds LOOSE this most valuable income, especially over these past 2 years. I've raised this issue since before covid and there is ZERO empathy or respect shown towards your clients nor the car gaurds. And using /hiding behind what is or is not in the Centre management leasing agreement is cowardly. The other stores listened, heard and understood. They no longer park on the key/most popular bays sought by clients for the quick park, shop and go... Your stance on this simple but meaningful complaint speaks volumes. Shame on you Mercantile Bank,just another big bully business...
53 replies
Review Distribution
5 Star
10 (24.390243902439025%)
4 Star
2 (4.878048780487805%)
3 Star
0 (0%)
2 Star
2 (4.878048780487805%)
1 Star
27 (65.85365853658537%)