Active since May 2016
Telkom makes it virtually IMPOSSIBLE to get a contract with them. I applied for a month to month, sim card only deal online via the website. An agent contacted me, I went through the whole process, and got verbal approval. When it came to the delivery of the sim card, there was a problem, I reside in a different province than my employer! So Telkom cannot deliver the sim card! I live in Hartbee****rt, just across the Northwest border, my work offices is in Rivonia. I work as a consultant, from home and have not been to the office in more than a year! Then the agent contacted me again and said it was ok for me to apply again!!! I HAD to physically apply at a branch in person! Which I did only to be told it is an ONLIE DEAL ONLY and they are not allowed to help me!!
Once again Computers Only came to my rescue! Excellent fast service by people who know what they are doing. I can recommend them 100%
NEVER EVER sign a contract with Vodacom. You can NEVER cancel it. * In November I went into the store in Harbee****rt to cancel 2 Data Contracts, was told I must come back in December. (The contract end date is 24 January.) * 2nd December I went back into the store in Hartbee****rt to cancel the 2 Data Contracts. (1 December was a Sunday) Now the branch may no longer cancel a contract, you must go through customer care. I asked them to phone from the store. After 30+ minutes I was told no, it can only be cancelled on the 1st January! I pointed out that the 1st was a public holiday and was assured that if I cancel on the 2nd January, it would be ok. * I also upgraded a 3rd contract on the 2nd. This was done ... I got a printed paper. I should now be paying R149 in stead of R250 * End of December I was charged R250 for the upgraded contract! * 1st January I tried calling the customer care number, but was told it is not business hours * 2nd January I called, and was told "No, it must be 30 days before the end of the month, so if I cancel, it will only come into effect end of February!" Despite being assured the 2nd Jan will be ok. The consultant also said I should have phoned on 24 December! * The consultant checked the 3rd contract and informed me that the upgrade was never processed!!! So I also canceled that contract! * Now I must phone on the 1st Feb to cancel the contracts! But the 1st Feb is a Saturday! So I was told to phone the 31st Jan.
DO NOT ORDER ANYTHING FROM THEM! After ordering and Paying for the order on the 5th October, I still have not received anything. This morning I get an email stating "Dear Loyal Customer, It is with regret that I must inform you that Canvas It was liquidated. You placed and paid for an order with Canvas It but Canvas It would unfortunately not be able to deliver. ...." When or how (or if?) do I get my money back? Where do I lodge a claim?
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